Eric Bonner Email & Phone Number

Irvine, California, Us

•Manage a team of professional service engineers responsible for designing, scoping, and delivering customer projects using Prism’s ECM software platform.•Work hands on with team throughout project lifecycles from assignment through user acceptance testing, training and problem resolution to ensure on time delivery and customer satisfaction.•Collaborate with Sales to provide presales discovery, custom demos, and technical requirements assessment for architecting solutions leveraging Prism’s software platform for new or existing customers.•Coordinate, create, and deliver product training to internal teams, to partners, and customers.•Collaborate with product development to prioritize new product features and software release content to better align with customer needs and requirements to drive customer satisfaction.

Irvine, California, Us

• Work with clients across a broad set of industries (Distribution, Education, Financial, Real Estate, Manufacturing) to deliver ECM solutions that automate and transform their business.• Responsible for all aspects of projects including requirements analysis, writing SOWs, technical design & implementation, project management, testing and training.• Lead technical design sessions with customers to architect solutions using Prism’s software platform.• Create and give custom demos, based on customer requirements, to assist sales with closing opportunities.

Irvine, Ca, Us

•As an Enterprise Content Management (ECM) technical sales consultant, I strive to develop essential, enterprise solutions for our customers and partners (IBM, Alfresco) based on their unique business needs and requirements. •Areas of focus include applications that bring people, process, and information together to provide a tailored user experience that greatly improves worker productivity through technologies such as the Vega Unity Platform, IBM Case Manager, and IBM Content Navigator.

Armonk, New York, Ny, Us

• I serve as a principal technical resource for the ECM sales organization. I have account responsibilities and actively drive & manage the product/solution technical evaluation stage of the sales process. • Work closely with the account teams to help develop sales strategies and to be the key technical advisor to help educate and demonstrate the products business value to the customer. Responsible for building custom demos, developing solution design/architecture, and conducting capacity planning.• Team with customers to understand their requirements and collaborate with them to develop solution designs & architectures to meet critical business needs.• Ensure customer satisfaction by establishing & maintaining strong relationships. Primary technical point of contact for all post-sales activities.

Armonk, New York, Ny, Us

• Team of experts who provided deep technical expertise to the sales teams to help sell the value of ECM to their customers and provide deep product/solution knowledge & understanding.• Worked in a technical pre-sales support capacity including product presentations, custom demos, workshops, proof of concepts, product knowledge transfer, and rfi/rfp support focusing on IBM Case Manager opportunities.

Armonk, New York, Ny, Us

• Technical lead/Architect on PoC team. Worked with account teams and their customers to help evaluate & demonstrate the business value of our products & solutions through the execution of complex PoCs.• Coordinated & delivered on all phases of the PoC process: working with customers to gather requirements, define success criteria & expectation setting, as well as define, implement, & delivery the PoC solution.• Developed custom Java components using P8 platform's CE & PE java APIs for advanced PoC use cases as needed.

• Executed pre-sales technical support and mentoring to the sales & field account teams across FileNet's portfolio of ECM products & solutions. • Engaged in activities primarily where deep technical skills required, such as custom demos & complex PoCs. Other responsibilities included technical presentations, enablement & skill transfer as well as rfi/rfp support.• Developed custom Java components using P8 platform's CE & PE java APIs for advanced demo use cases as needed.

• Worked as a senior software developer on multiple components of FileNet’s ECM & Imaging portfolio, including its core Capture products as well as the client administrative tool for the P8 Content Engine. • Key member of team responsible for helping to drive new releases. Performed requirements analysis, designed, and implemented product enhancements and new features.• Teamed and collaborated with QA and support on identifying & resolving both internal and customer problems. Coordinated with the documentation team to ensure accurate documentation.

Java Programming Certificate

Bachelor Of Science (Bs), Physics & Mathematics