Eric Bonner work email
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Eric Bonner personal email
Accomplished, action oriented, technical sales professional with extensive experience and demonstrated success helping clients improve business outcomes through the application of Enterprise Content Management (ECM) solutions & technology. Highly-skilled in pre-sales analysis, discovery, solution design, system architecture, and account management. Experienced in solution selling and working with account teams to evangelize the capabilities & business value of ECM to help clients understand and realize the vision of how it can improve business productivity and increase business efficiency in the cloud, on-premise, hybrid & thru mobile. Extensive background in client/vendor relationships, delivering presentations and writings, formal demonstrations/PoCs, and proposals. I enjoy working with clients and helping them solve complex business problems.Technical Specialties:ECM, FileNet, P8 Platform, Advanced Case Management, BPM, Workflow, Records Management, eDiscovery, Compliance, Capture, eFormsNon-Technical:Strong communication skills, good organizational skills, team player, detail oriented
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Manager Of Professional ServicesPrism Software Jul 2022 - Feb 2024Irvine, California, Us•Manage a team of professional service engineers responsible for designing, scoping, and delivering customer projects using Prism’s ECM software platform.•Work hands on with team throughout project lifecycles from assignment through user acceptance testing, training and problem resolution to ensure on time delivery and customer satisfaction.•Collaborate with Sales to provide presales discovery, custom demos, and technical requirements assessment for architecting solutions leveraging Prism’s software platform for new or existing customers.•Coordinate, create, and deliver product training to internal teams, to partners, and customers.•Collaborate with product development to prioritize new product features and software release content to better align with customer needs and requirements to drive customer satisfaction. -
Professional Services AnalystPrism Software Mar 2018 - Jul 2022Irvine, California, Us• Work with clients across a broad set of industries (Distribution, Education, Financial, Real Estate, Manufacturing) to deliver ECM solutions that automate and transform their business.• Responsible for all aspects of projects including requirements analysis, writing SOWs, technical design & implementation, project management, testing and training.• Lead technical design sessions with customers to architect solutions using Prism’s software platform.• Create and give custom demos, based on customer requirements, to assist sales with closing opportunities.
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Sales Solution EngineerVega Ecm Solutions Jan 2017 - Sep 2017Irvine, Ca, Us•As an Enterprise Content Management (ECM) technical sales consultant, I strive to develop essential, enterprise solutions for our customers and partners (IBM, Alfresco) based on their unique business needs and requirements. •Areas of focus include applications that bring people, process, and information together to provide a tailored user experience that greatly improves worker productivity through technologies such as the Vega Unity Platform, IBM Case Manager, and IBM Content Navigator. -
Technical Solution Specialist, Enterprise Content ManagementIbm Sep 2012 - Sep 2016Armonk, New York, Ny, Us• I serve as a principal technical resource for the ECM sales organization. I have account responsibilities and actively drive & manage the product/solution technical evaluation stage of the sales process. • Work closely with the account teams to help develop sales strategies and to be the key technical advisor to help educate and demonstrate the products business value to the customer. Responsible for building custom demos, developing solution design/architecture, and conducting capacity planning.• Team with customers to understand their requirements and collaborate with them to develop solution designs & architectures to meet critical business needs.• Ensure customer satisfaction by establishing & maintaining strong relationships. Primary technical point of contact for all post-sales activities. -
Ibm Case Manager Sme – Ecm Swat TeamIbm Jun 2011 - Sep 2012Armonk, New York, Ny, Us• Team of experts who provided deep technical expertise to the sales teams to help sell the value of ECM to their customers and provide deep product/solution knowledge & understanding.• Worked in a technical pre-sales support capacity including product presentations, custom demos, workshops, proof of concepts, product knowledge transfer, and rfi/rfp support focusing on IBM Case Manager opportunities.
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It Specialist – Ecm Worldwide Proof Of Concept (Poc) TeamIbm Nov 2006 - Jun 2011Armonk, New York, Ny, Us• Technical lead/Architect on PoC team. Worked with account teams and their customers to help evaluate & demonstrate the business value of our products & solutions through the execution of complex PoCs.• Coordinated & delivered on all phases of the PoC process: working with customers to gather requirements, define success criteria & expectation setting, as well as define, implement, & delivery the PoC solution.• Developed custom Java components using P8 platform's CE & PE java APIs for advanced PoC use cases as needed.
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Pre-Sales Technical Consultant Worldwide Sales SupportFilenet (Acquired By Ibm) Jun 2005 - Nov 2006• Executed pre-sales technical support and mentoring to the sales & field account teams across FileNet's portfolio of ECM products & solutions. • Engaged in activities primarily where deep technical skills required, such as custom demos & complex PoCs. Other responsibilities included technical presentations, enablement & skill transfer as well as rfi/rfp support.• Developed custom Java components using P8 platform's CE & PE java APIs for advanced demo use cases as needed.
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Senior Software EngineerFilenet (Acquired By Ibm) Aug 1999 - Jun 2005• Worked as a senior software developer on multiple components of FileNet’s ECM & Imaging portfolio, including its core Capture products as well as the client administrative tool for the P8 Content Engine. • Key member of team responsible for helping to drive new releases. Performed requirements analysis, designed, and implemented product enhancements and new features.• Teamed and collaborated with QA and support on identifying & resolving both internal and customer problems. Coordinated with the documentation team to ensure accurate documentation.
Eric Bonner Skills
Eric Bonner Education Details
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Uc IrvineJava Programming Certificate -
Uc IrvinePhysics & Mathematics
Frequently Asked Questions about Eric Bonner
What is Eric Bonner's role at the current company?
Eric Bonner's current role is Manager of Professional Services at Prism Software.
What is Eric Bonner's email address?
Eric Bonner's email address is eb****@****ibm.com
What schools did Eric Bonner attend?
Eric Bonner attended Uc Irvine, Uc Irvine.
What skills is Eric Bonner known for?
Eric Bonner has skills like Enterprise Software, Saas, Integration, Cloud Computing, Business Intelligence, Business Process, Content Management, Business Process Management, Records Management, Document Management, Technical Sales Consulting, Filenet.
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