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@jetbrains.com
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9 phones found area 608, 715, and 920
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Eric Borchardt is listed as Senior Support Engineer at JetBrains at JetBrains, a with 1013 employees, based in Madison, Wisconsin, United States. AeroLeads shows a work email signal at jetbrains.com, phone signal with area code 608, 715, 920, and a matched LinkedIn profile for Eric Borchardt.
Eric Borchardt previously worked as Senior Support Engineer at Jetbrains and Engineering Technical Support & Analyst at Ultratec, Inc.. Eric Borchardt holds Bachelor Of Science - Bs, Technology Management from Herzing University.
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AeroLeads found 1 current-domain work email signal for Eric Borchardt. Compare company email patterns before reaching out.
Seasoned Engineer, Analyst & Technical Support Professional with over 16 years of experience in using technology to provide innovative solutions and support delivery. Extensive experience in resolving complex customer issues on developer platforms, closely collaborating with Engineering and cross-functional teams to ensure high-quality support for complex enterprise environments. Continually exceeds expectations by creating valuable partnerships and works well with people at all levels of the organization, including stakeholders, customers, and team members.Technical Skills:• JetBrains TeamCity•. Pycharm• IntelliJ IDEA•. Docker Engine and Images•. Version Control Systems (such as GitHub)• Avaya Aura and S8710 Platform• Avaya Communications Manager (CM)• Avaya Call Management Solution (CMS)• Avaya Site Administration (ASA)• Avaya Application Enablement Service (AES)• Avaya IP Office Platform• Avaya Voicemail Pro• Avaya IP Office Small Community Network (SCN)• Xima Chronicall Telephony Reporting Solution• Linux Server Administration (CentOS, Ubuntu, RedHat)• Windows Server 2012 Administration• Windows, OS X, and Linux Desktop Administration• Dell KACE Systems Deployment Appliance• Wireshark Packet Analyzer• Telephony Signaling System 7 (SS7)• Session-Initiated Protocol (SIP)• Active Directory and Group Policies• UPS and Backup Generator Systems• Scripting using Batch, PowerShell, Shell, and Python• Utilize Oscilloscopes, Multimeters, and other specialized tools and equipmentEmail: eborchardt@gmail.com
Listed skills include Troubleshooting, Rf, Project Management, Product Development, and 46 others.
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Boston, Massachusetts (Remote)
➤ Analyze and consult on implementation and troubleshooting of JetBrains software, including TeamCity.➤ Monitor and log all client communications; processing requests and documenting changes.➤ Work with JetBrains developers to make improvements, implement feature requests and bug fixes.
Madison, Wi
➤ Playing an integral part of expanding, improving, and innovating the company's CapTel Platform, while working with Engineers and Developers to design, build, troubleshoot, and support new/existing solutions.➤ Researching and developing new technologies, applying them to current projects, as well as writing technical qualification plans and procedures for new/existing applications, and producing product specifications based on operational needs.➤ Participating in the architecture and implementation of many different server- and client-based applications that support the CapTel Platform, including .NET, while also providing technical support to company Engineers and Developers.➤ Executing test and implementation plans across the enterprise, reproducing, confirming, and reporting any defects to Field Engineering, as well as debugging and working with the test lab along with Quality Assurance to ensure the design criteria meets expectations.➤ Providing Systems Administration for 18 Production Call Centers, ensuring 24/7 coverage and developing Domain Group policies for the environment, while playing a fundamental role in ensuring client expectations are exceeded as defined in the Service Level Agreements.➤ Facilitating efficient call routing on the CapTel Platform and developing production-ready Windows 10 images for consistent and rapid deployment of Help Desk Technicians.➤ Acting as the sole support contact and providing administration for an Avaya IP Office Telephony and Xima Reporting Solution across 10 National locations with a total of over 500 users.➤ Clearly, concisely articulating problems and solutions for issues to clients, while keeping clients informed throughout process, following-up to ensure satisfactory resolution.➤ Providing product training to Tier 1 and 2 Support, acting as a mentor to junior Support Engineers, while leading, mentoring, and training the CapTel IT Manager and 12 Help Desk Techs at remote call centers across the US.
Other employees you can reach at jetbrains.com. View company contacts for 1013 employees →
Daria Ruhnke
Colleague at JetbrainsBavaria, Germany
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Victor Kropp
Colleague at JetbrainsMunich, Bavaria, Germany
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John Lindquist
Colleague at JetbrainsOrem, Utah, United States
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Anna Gasparyan
Colleague at JetbrainsAmsterdam, North Holland, Netherlands
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Katie O'Neill
Colleague at JetbrainsPhiladelphia, Pennsylvania, United States
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Ronika Lewis
Colleague at JetbrainsJurupa Valley, California, United States
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Marat Akhin
Colleague at JetbrainsAmsterdam, North Holland, Netherlands
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Evgenii Im
Colleague at JetbrainsBerlin, Germany
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Ekaterina Burmistrova
Colleague at JetbrainsBelgrade, Serbia
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Sasha Vikhliantseva
Colleague at JetbrainsBerlin, Germany
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Quick answers generated from the profile data available on this page.
Eric Borchardt works for JetBrains.
Eric Borchardt is listed as Senior Support Engineer at JetBrains at JetBrains.
AeroLeads has found 1 work email signal at @jetbrains.com for Eric Borchardt at JetBrains.
AeroLeads has found 9 phone signal(s) with area code 608, 715, 920 for Eric Borchardt at JetBrains.
Eric Borchardt is based in Madison, Wisconsin, United States while working with JetBrains.
Eric Borchardt has worked for Jetbrains and Ultratec, Inc..
Eric Borchardt's colleagues at JetBrains include Daria Ruhnke, Victor Kropp, John Lindquist, Anna Gasparyan, and Katie O'Neill.
You can use AeroLeads to view verified contact signals for Eric Borchardt at JetBrains, including work email, phone, and LinkedIn data when available.
Eric Borchardt holds Bachelor Of Science - Bs, Technology Management from Herzing University.
Eric Borchardt is listed with skills including Troubleshooting, Rf, Project Management, Product Development, Technical Support, Systems Engineering, Telecommunications Engineering, and Technical Training.
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