Seasoned Engineer, Analyst & Technical Support Professional with over 16 years of experience in using technology to provide innovative solutions and support delivery. Extensive experience in resolving complex customer issues on developer platforms, closely collaborating with Engineering and cross-functional teams to ensure high-quality support for complex enterprise environments. Continually exceeds expectations by creating valuable partnerships and works well with people at all levels of the organization, including stakeholders, customers, and team members.Technical Skills:• JetBrains TeamCity•. Pycharm• IntelliJ IDEA•. Docker Engine and Images•. Version Control Systems (such as GitHub)• Avaya Aura and S8710 Platform• Avaya Communications Manager (CM)• Avaya Call Management Solution (CMS)• Avaya Site Administration (ASA)• Avaya Application Enablement Service (AES)• Avaya IP Office Platform• Avaya Voicemail Pro• Avaya IP Office Small Community Network (SCN)• Xima Chronicall Telephony Reporting Solution• Linux Server Administration (CentOS, Ubuntu, RedHat)• Windows Server 2012 Administration• Windows, OS X, and Linux Desktop Administration• Dell KACE Systems Deployment Appliance• Wireshark Packet Analyzer• Telephony Signaling System 7 (SS7)• Session-Initiated Protocol (SIP)• Active Directory and Group Policies• UPS and Backup Generator Systems• Scripting using Batch, PowerShell, Shell, and Python• Utilize Oscilloscopes, Multimeters, and other specialized tools and equipmentEmail: eborchardt@gmail.com
Listed skills include Troubleshooting, Rf, Project Management, Product Development, and 46 others.