Eric Borowitz Email & Phone Number

Edmonton, Alberta, Canada

Calgary, Alberta, Canada

Calgary Alberta

Answered phone calls from staff working at Enmax and dealt with day to day computer issues such as configuring and troubleshooting Office 365, remote access, printing, Enterprise Connect, SAP, unlocking accounts, resetting passwords and various other programs in an effort to resolve the issue before sending to the support teams. Troubleshot VDI and Citrix issues using Citrix Director. Provided access to Guest WiFi using Cisco Unified. Managed user’s iPhones and iPads using Apple… Show more Answered phone calls from staff working at Enmax and dealt with day to day computer issues such as configuring and troubleshooting Office 365, remote access, printing, Enterprise Connect, SAP, unlocking accounts, resetting passwords and various other programs in an effort to resolve the issue before sending to the support teams. Troubleshot VDI and Citrix issues using Citrix Director. Provided access to Guest WiFi using Cisco Unified. Managed user’s iPhones and iPads using Apple Airwatch. Managed email and eform requests coming into the desk on a rotational basis. Worked the service desk queue on a rotational basis in an effort to contact clients and resolve open tickets. Created and provided access to shared mailboxes, distribution lists, directories and security groups via Active Roles. Created documentation on processes and troubleshooting for our SharePoint knowledgebase. Followed escalation procedures for VIP users, Major Incidents and Situations. Worked after hour’s on-call on a rotational basis. Show less

Calgary Alberta

Troubleshot and diagnosed computer hardware and preformed repairs, replacements and upgrades. Assisted with migration from Windows XP to Windows 7. Supported various field sites by shipping out new user computers, monitors and hardware replacements. Utilized Remedy to manage deskside request and maintain asset records. Imaged computers with various image types via Microsoft configuration console. Setup and deployed new user and hotel user computers. Assigned Blade PC’s… Show more Troubleshot and diagnosed computer hardware and preformed repairs, replacements and upgrades. Assisted with migration from Windows XP to Windows 7. Supported various field sites by shipping out new user computers, monitors and hardware replacements. Utilized Remedy to manage deskside request and maintain asset records. Imaged computers with various image types via Microsoft configuration console. Setup and deployed new user and hotel user computers. Assigned Blade PC’s and Virtual PC’s using active directory and desktop director. Responded to escalations pertaining to all types of incidents requiring client’s to be operational right away. Patched network ports in riser rooms when needed. Programmed VOIP telephones using Cisco unified communications manage and deployed them to users. Show less

Assisted with inquiries regarding utilities such as billing, payment arrangements, account updates, current electricity and gas rates, move-ins/outs, and transfers of location. Processed credit checks and signed client’s up on EasyMax agreements. Assisted with questions regarding high consumption and provided information on how to reduce it.Coordinated with other departments to ensure client’s issues were resolved in a timely manner.Maintained consistent KPI’s within parameters… Show more Assisted with inquiries regarding utilities such as billing, payment arrangements, account updates, current electricity and gas rates, move-ins/outs, and transfers of location. Processed credit checks and signed client’s up on EasyMax agreements. Assisted with questions regarding high consumption and provided information on how to reduce it.Coordinated with other departments to ensure client’s issues were resolved in a timely manner.Maintained consistent KPI’s within parameters set out by Enmax. Show less

Held various positions (Customer service, Relocations, Loyalty and Collections) Assisted with inquiries such as account updates, billing, added value services, and equipment add-ons.Performed basic troubleshooting and testing of client’s security system.Assisted client’s with location transfers where I assessed security needs of the new home/business and built a system pertaining to those needs. Offered promotions and incentives based on clients renewing their agreements with… Show more Held various positions (Customer service, Relocations, Loyalty and Collections) Assisted with inquiries such as account updates, billing, added value services, and equipment add-ons.Performed basic troubleshooting and testing of client’s security system.Assisted client’s with location transfers where I assessed security needs of the new home/business and built a system pertaining to those needs. Offered promotions and incentives based on clients renewing their agreements with us. Handled escalated calls and assisted clients who wanted to cancel services. Collected on delinquent accounts, sent out overdue notices and setup payment arrangements to avoid cancellation of their services. Coordinated with authorized dealers, supervisors, technicians and coworkers to ensure client’s issues were resolved in a timely manner. Successfully planned holiday galas and staff barbecues as part of the social committee. Show less

Edmonton Alberta

Preformed troubleshooting for internet connectivity, modems and supported software. Utilized tools such as power cycling, release/renew IP, TCP/IP configuration and browser and LAN settings to re-establish internet connectivity. Setup and configured email for clients in Microsoft Outlook. Trained clients on some aspects of supported anti-virus programs such as McAfee. Configured windows firewall settings.

Edmonton Alberta

Served customer in a friendly and efficient manner. Attended to basic housekeeping duties and kept store in a clean state. Put shifts into order and checked for any mistakes, shortages or overages so they could be entered into the database at end of the day. Preformed gas inventory and submitted it to head office. Maintained and cleaned the car wash. Checked in store orders and other deliveries from companies such as Pepsi, Coke and Haggard. Priced and maintained store… Show more Served customer in a friendly and efficient manner. Attended to basic housekeeping duties and kept store in a clean state. Put shifts into order and checked for any mistakes, shortages or overages so they could be entered into the database at end of the day. Preformed gas inventory and submitted it to head office. Maintained and cleaned the car wash. Checked in store orders and other deliveries from companies such as Pepsi, Coke and Haggard. Priced and maintained store shelves according to Shell’s planograms. Show less