Eric Bourguet Email & Phone Number

Massy, Île-De-France, France

Région De Paris, France

Orléans

Région De Paris , France

EMEA Strategic Solutions team created to articulate and promote SDN/NFV, Business Development and sales acceleration on strategic products portfolio: Packet, Software, Advanced Services and Learning.The Solution Analyst role consist of :Aggregate all financial, technical and operational inputs to model and structure a global business caseThrough research and analysis develop industry and market insightDefine Service strategy, pricing and selling on strategic opportunities

Région De Paris , France

As Ciena Services Account Manager France Southern and Africa, I'm in charge of all Services Sales activities (installation, maintenance, Advanced Services, Learning).Responsible to coordinate and manage the different activities related to the tender answer for Services from tender reception to negotiations and up to contract signature.SAM responsibilities include general Sales Services strategy, pricing and comprehensive deal margin analysis

Région De Paris , France

Customer Service Manager is responsible for Services activities & financials, to have a successful execution of the contracts he is in charge of (respect of the contractual SLA, KPI, CSAT).Primary customer interface for all post sales and contracts issuesIdentitfy new Service Business opportunity and work with the account to develop the customer business, Services support for RFxBuild and maintain a trusted customer relationship

Région De Paris , France

- Serve as the primary customer interface for all post sales technical and contracts issues- Single point of contact and customer advocate for the account, working closely with the Nortel Networks delivery teams, Technical Support, contracts and logistics, sales and engineering teams to prioritize and manage all customer issues and escalations.- Service Contract Profitability Track, manage and report on revenue, Cost, Margin and DSOCustomer Satisfaction Managing customer relationships at the appropriate operational/procurement level to ensure customer’s and Nortel’s objectives are met- New Service Business working with the account teams to ensure that new service business opportunities are successfully identified and exploited- Services Pre-Sales, Tendering and Sales Support (RFx activities)

Région De Paris , France

Local interface for Data/Optical/VoIp post In-Services activities (Cases review, network evolution, migration, Technical Bulletin)Customer technical escalation interfaceOn-Call manager for French customers

Région De Paris , France

- Technical expertise on Passport ATM/IP/Voice products- Day to Day Carrier customer support- Technical prime for problems resolution, new software release validation, support during network migration- Pre-Sales support to our partners (specially to France Telecom)- Introduction and tests of new features / Design team support for WAN/LANNetwork deployment support

Région De Paris , France

- Support Level 3 for network access products- New product validation and introduction (ATM, Frame Relay, X25, IP, voice over Frame Relay)- Support to Philips international sales organization and partners- On-site support (France and Europe)- Pre-sales Technical support- Technical assistance to RFI/RFP- Lab tests set-up for customer presentation- Training course redaction and animation in French/English (products and protocols)