Eric Bower Email & Phone Number

San Francisco, California, US

• In this role, I lead the development and execution of complex digital customer experience initiatives and influence the digital strategy of the credit card line of business. I am responsible for managing and overseeing.
• Led digital experience initiative to migrate customers from legacy to new credit card products by embedding digital messaging at each step of customers’ migration. Achieved 40% spending increase with one population and.

San Francisco, California, US

Lead the Shared Services and Maintenance teams who support initiatives and maintenance for digital experiences.

San Francisco, California, US

Develop digital customer experience strategic road-map for credit card enhancements. Partner with cross-functional teams in a highly-matrixed organization. Lead or partner with Credit Card line of business to define business cases and secure resources for key digital servicing initiatives.Customers were often confused after making a credit card payment via.

Plano, Texas, US

Senior Consultant to Fortune 100 Retirement Services Provider: Led the requirements definition and business analysis for complete overhaul of secure web site used by mutual fund customers for self-service capabilities and transactions. The result was a redesigned user experience that addressed competitive gaps and aligned capabilities with best-in-industry.

Charlotte, NC, US

Executed integrated multi-channel marketing programs for the Small Business line of business, including an integrated media partnership that achieved its primary objective of driving a statistically significant lift in brand and attitudinal metrics across the board. Directed Yahoo! and digital media agency teams on content layout, ad placements, and.

Charlotte, NC, US

Digital sales lead for small business online products such as online banking, invoicing, payments, and payroll that generate over $30 million in annual revenue. Tracked online sales versus plan and developed weekly forecasts. Premium, fee-based Online Business Suite achieved 105% of plan in 2008.

Charlotte, NC, US

Product manager for online statements with primary responsibility of achieving breakthrough expense reduction by shifting customers to paperless statements. Inherited at-risk project that ultimately surpassed goals by deploying a multi-channel, enterprise solution for maximizing paper suppression. Over two million incremental paper statements were.

Baltimore, Maryland, US

Began career in fast-paced call center environment and was promoted to management role in less than 18 months. Through effective networking, steered career path to various eCommerce roles of increasing responsibility while becoming key contributor to the organization’s online strategy. Demonstrated online capabilities to C-level retirement plan prospects.