• Direct the strategic business growth for a privately held interactive development firm specializing in website development, mobile and tablet apps, custom software, information architecture, database management, and website hosting. The full software development lifecycle.• Work closely with clients to develop strategic interactive solutions to best meet business objectives.• Successfully Built relationships and increase business opportunities within existing client base.• Identify and acquire new accounts in the Texas territory.• Manage, own and grow account relationships on all interactive/digital project work. Major Brands worked on include American Airlines, AT&T, Blue Diamond, Frito Lay, Hilton Worldwide, HP, Kroger, Nissan, State Farm, Victoria’s Secret, and Voya Financial.• Strategic lead as the single point of contact on all things digital across different disciplines, practice areas, business units, demographics, and verticals.• Conduit across technology, creative, and business for assignment performed• Responsible for all account and project pitches as well as the creation of all client bids and proposals through to final sign off. • Directly accountable for all project outcomes including meeting all business objectives, timing requirements and financial metrics.• Leveraged my experience with agencies across the metroplex to build upon my relationships the Strategic Account Leads, Practice Area Leads and others in key members of leadership. Agencies worked with include The Marketing Arm, TPN, Tracy Locke, The Integer Group, 70kft, Alchemy at AMS, Golin, Edelman, The Richards Group, and more.• Answerable to all accessibility, compliance and data security client requirements and regulations.• Instrumental in helping to identify and implement new operational and quality control processes to insure the integrity of software.

• Project lead on agency interactive/digital project work. Major accounts include Wells Fargo, AT&T, FedEx, Deoleo (Bertolli and Carapelli), Dr. Oetker, Nebraska Furniture Mart, and Bank of Oklahoma.• Client lead on Wells Fargo and worked directly with client on Deoleo, Dr. Oetker, and the Nebraska Furniture Mart. Led weekly client status meetings on Wells Fargo account.• Managed project estimates, including internal time, third party vendor services, and any miscellaneous hard costs associated projects.• Collected initial project information; developed and managed project work schedules and timing.• Managed digital team work notices for content development (creative & copywriting), business analysts, IA, UX, and development for front and backend development needs.• Managed launch of digital experiences; post-launch maintenance; quality control/testing; and invoice reconciliations.

Identified and recommended opportunities to drive overall profitability. Organized financial metrics and reporting system, workflow efficiencies, overhead controls, implemented new technology systems and managed digital workflow. Researched and developed financial reporting which allowed team to quickly review profitability by company, team or account. Created, trained and authored all company process initiatives. Proactively analyzed and communicated talent needs to HR. Trained and developed new employees.• Achieved average annual efficiency gain of 10-25%. • Reduced employee onboarding time by as much as 50%. • Increased staff productivity by 4%• Decreased paper and printer expenditures by 15%. • Saved $12K-$60K annually by reusing existing technology. • Maintained 0% percent revenue leakage.• Avoided $150K in onboarding costs by not having to hire additional staff.

Developed systems and processes for all team roles. Oversaw production process, including mentoring and supporting account service and project management teams, managing client relations and forecasting and budgeting projects. • Established project management standards across individual and team functions. • Grew organic business by 75%.• Increased employee capacity by 1.5 hours per week.• Achieved 100% client retention in 5+ years following system implementation.• Developed company estimating system based on historical and industry survey data to ensure competitive agency fee structure.

Led production management team and oversaw business development operations. Hired, trained and managed all product managers. Cultivated and maintained vendor relations. Managed forecasting, bidding and billing processes. Introduced training and development program.• Generated $250K in revenue in 1st year.• Maintained 0% billing errors • Reduced onboarding expense $10-$40K annually, per employee.

Managed the Creative Services department for a small to medium sized marketing communication company. Responsible for scheduling and managing of the creative team as well as the print production and billing for all items produced via 3rd party resources.