Eric B. Rico Email & Phone Number

United States

Las Vegas Metropolitan Area

• Facilitate software and hardware replacements and upgrades, coordinate and implement in-center technology program initiatives, and support the testing and deployment of technology systems. Coordinate with Field.
• Successfully facilitated and oversaw installation of all technical systems in multiple retail locations, opening on-time and fully functional
• Successfully facilitated installation and implementation of Ingenico Lane 3000 card readers at 20+ retail locations, coordinating asset shipping, maintaining chain of custody, and training team members on a brand new.
• Assisted in the installation of 2 mobile ship site locations (4 POS’s total) on the show floor of PPAI at Mandalay Bay
• Alpha test site for Manufacturing Network Plant Windows 20H2 upgrade. Detailed issues and roadblocks for dev-ops and client integration teams to improve GR upgrade at remaining plants. Show less

Las Vegas, NV

• Direct store operations, ensuring goal achievement for sales, shipments, and profits. Hire, train, manage, and motivate up to 7 employees (Assistant Store Manager and Store Consultants). Draft business plans, budgets.
• Utilize Quality Driven Management ABLE (Access, Build, Launch, Evaluate) process to improve self-audit procedures, dramatically increasing store Customer Experience Index.
• Pass Standard Operating Procedures (SOP) Audits with 90% or higher.
• Oversee FedEx Office move and store remodel (2017).
• Exceed annual store revenue targets: $750K revenue (2016–2017); $810K revenue (2017–2018); and on track for $850K+ revenue (2018–Present). Show less

Santa Cruz, CA

• Prioritized and managed ~60 IPTV, HSIA, and VOIP install projects. Identified, analyzed, troubleshot, and resolved complex order issues, shorts, opens, bad pairs, and desktop support issues for IP-based systems. Used.
• Earned 95% project quality rating during 15-month period (company average was 85%).
• Earned Fiber Optic Technician Certification from Nashville Community… Show more Prioritized and managed ~60 IPTV, HSIA, and VOIP install projects. Identified, analyzed, troubleshot, and resolved complex order issues.
• Earned Fiber Optic Technician Certification from Nashville Community College (2015). Show less

Sunnyvale, CA

• Managed implementation, data gathering, and continued support of customer locations. Serviced multiple customer accounts daily and stocked purchased product in designated locations. Assisted customers with systems.
• Generated $1.5M sales, and achieved 10% account growth versus 2011 (2012).
• Generated $1.6M sales, and achieved 7%… Show more Managed implementation, data gathering, and continued support of customer locations. Serviced multiple customer accounts daily and stocked purchased product in.
• Generated $1.6M sales, and achieved 7% account growth versus 2010 (2011).
• Increased account packages 25%, boosted customer base, upsold current customers with additional products, and added 2,500 fast-moving SKUs during 20-month tenure.
• Recognized by management for providing exceptional service based on customer feedback. Show less

San Jose, CA

• Cold-called businesses in Monterey County to generate new revenue leads, scheduled appointments, prepared materials for sales meetings and proposals, and persuasively closed customers to expand customer base. Served as.
• Exceeded annual sales goal 18%, and increased market share 35%.

Long Beach, Downey, And Baldwin Park, CA

• Directed store operations and employees (same responsibilities as 2016–Present position).
• Initiated and organized cold-calling sales blitzes to promote new store and establish market presence, increasing sales 25% in 2.5 months (Baldwin Park).
• Negotiated with potential client lead, securing $50K sale in 2007 (largest store sale).
• Utilized Quality Driven Management ABLE (Access, Build, Launch, Evaluate) process to improve self-audit procedures.
• Streamlined center production… Show more
• Streamlined center production workflow, and implemented Quote/Proof form (Downey).