My work here at New Horizons provides the perfect opportunity to balance our customer's BI requirements with technical and end-user training. While each job is unique, customer data must be drawn from different sources, and surfaced in a variety of applications, ranging from Excel and PowerPoint, to SharePoint and PowerPivot. Eventually, BI reports arrive on a tablet or smartphone devices.

Supported customers' business requirements by providing technology solutions. Focused on various hosted solutions. Continued the development of reporting and data manipulation.* Delivered reports through web-based portal software.* Delivered data through a variety of SQL-based tools.* Presented data in Pivot Tables, complete with charting.* Provided consistent project-management support.Manage the day-to-day responsibilities of the Network Operations Center, including the operation of several cabinets of servers running e-commerce enabled web apps, various companies’ mail servers, and dedicated application servers.- Provide WAN support between the Network Center and clients’ LAN.- Provide phone support for clients working with their online web tools.- Provide programming support for integrating disparate SQL databases. This involves writing SQL SSIS or DTS Packages for integrating clients’ data with their web apps.- Support internal office staff with software and hardware issues.- Write documentation for internal processes. Write custom courseware for our customers. - Conduct training classes for our customers.

Worked with customers to provide BI solutions for their businesses. Developed the reporting and delivery mechanisms through a variety of tools.Manage the day-to-day responsibilities of the Network Operations Center, including the operation of several cabinets of servers running e-commerce enabled web apps, various companies’ mail servers, and dedicated application servers.- Launched a sister company from the ground up to focus solely on hosting services.- Provide WAN support between the Network Center and clients’ LAN.- Provide phone support for clients working with their online web tools.- Provide programming support for integrating disparate SQL databases. This involves writing SQL SSIS or DTS Packages for integrating clients’ data with their web apps.- Support internal office staff with software and hardware issues.- Write documentation for internal processes. Write custom courseware for our customers. - Conduct training classes for our customers.

Founded a Connecticut-based consulting and training company that serviced small- to medium-sized businesses. Provided extensive preparation and maintenance of file servers and workstations. Installed networking hardware. Conducted classroom training on various Microsoft products.* Developed business apps using Microsoft Office automation.* Delivered technical training for IT professionals and desktop training for end-users.

As Senior CTEC trainer, completed high-level network and systems training for PPI’s clients on various operating systems such as Windows 2000 Server and Professional, WinNT 4.0 Server and Workstation, Win9x and Windows 3.11. Work includes the Microsoft BackOffice products and Office Suite. Wrote technical material and delivered courses for advanced macro programming.- Trained IT departments and Help Desks on applications and operating systems from basic to advanced levels.- Provided instruction for project management and project management software.- Worked as the point person to evaluate new/beta software and technologies.- Mentored other trainers and consultants who were advancing their network and programming skills.

Maintained the overall integrity of a 3COM Ethernet network and Novell SFT network covering 30 nodes. This network ran the entire ticketing system, fund raising system, and accounting systems for the business. Developed system policies and network backup procedures. Performed data conversion; wrote custom reports; trained new computer users. Provided end-user software support.* Solely responsible for the conversion of a 3COM network to a Novell SFT network.* Ran both systems parallel with no down time.* Provided real-time break/fix resolution during all hours of business operation.

Provided hands-on instruction in business software and assisted with curriculum development. Maintained the workstations and data storage.- Taught spreadsheet applications, word processing- Taught BASIC programming and business English- Taught advanced data processing