Queue Group is a custom software design, build, and support firm that also specializes in renovating, and modernizing existing business applications.In addition to our agile approach to building new applications, Queue Group helps organizations manage, renovate, and enhance their existing in-house software applications. We build and support business software applications targeting performance management, business intelligence, work flow management, reporting, customer relationship… Show more Queue Group is a custom software design, build, and support firm that also specializes in renovating, and modernizing existing business applications.In addition to our agile approach to building new applications, Queue Group helps organizations manage, renovate, and enhance their existing in-house software applications. We build and support business software applications targeting performance management, business intelligence, work flow management, reporting, customer relationship management (CRM), mobile data collection, and billing/invoicing systems, and others. Show less

My primary responsibility at Acrowire was to help client businesses connect operational goals with technology and process solutions. More specifically, I achieved this by first understanding our client's vision and then helping them to align strategies to effectively achieve that vision. My track record demonstrates tangible operations improvements have been consistently delivered through resource and process management, process automation, six sigma & lean frameworks, cloud services, software… Show more My primary responsibility at Acrowire was to help client businesses connect operational goals with technology and process solutions. More specifically, I achieved this by first understanding our client's vision and then helping them to align strategies to effectively achieve that vision. My track record demonstrates tangible operations improvements have been consistently delivered through resource and process management, process automation, six sigma & lean frameworks, cloud services, software application development and CRM strategies.Over a decade of operations experience, at both a hands-on and executive level, equips me to produce effective outcomes for clients as well as our internal operations. I bring talented resources, new thinking, and results oriented execution to achieve organizations' top priorities. I am extroverted and relationship-oriented, which has allowed me to make valuable contributions to staff recruiting and retention as well as play key roles in solidifying and deepening client relationships and building new client relationships.Acrowire's methodologies, derived from six sigma and lean frameworks, increase productivity, enhance efficiency and drive sustainable cost savings. Through cloud-based services, virtualization, collaboration, software application development, and software systems integration. Acrowire helps companies of all sizes accelerate growth and profitability. Show less

Developed strategic business plans to increase efficiency, market share, and profitable revenue. Managed high level daily operations in the Charlotte and Upstate S.C. regions while targeting growth opportunities throughout the North and South Carolina markets. Oversaw and conducted account management of key clients. Acted as a primary business development lead company wide through involvement in various industry specific associations, lead generation, and pipeline management. Drove exceptional… Show more Developed strategic business plans to increase efficiency, market share, and profitable revenue. Managed high level daily operations in the Charlotte and Upstate S.C. regions while targeting growth opportunities throughout the North and South Carolina markets. Oversaw and conducted account management of key clients. Acted as a primary business development lead company wide through involvement in various industry specific associations, lead generation, and pipeline management. Drove exceptional growth while focused on developing client partnerships. Progressively improved employee skill level and safety through improved policies and training programs with various organizations in an unprecedented fashion. Show less

Responsible for finance operations in high volume dealers. Conducted negotiations with various banks, credit unions, and other lending institutions to exceed expectations with customers on interest rates and favorable loan term options. Generated increases in sales, incentives, and customer satisfaction ratings. Won various prestigious national awards for exceptional customer satisfaction ratings.