Eric Carcamo Email & Phone Number

Austin, Tx, Us

- Addressed customer inbound calls inquiring in Intellectual Property filings and registrations.- Educated customers on differences between Copyright, Trademark, and Patent registrations.- Informed customers of package options, upgrades, and subscription services.- Maintained customer follow up support via outbound calls and email correspondence. - Walked customer through online questionnaire, clarified questions through the process and explained next steps.- Assisted with… Show more - Addressed customer inbound calls inquiring in Intellectual Property filings and registrations.- Educated customers on differences between Copyright, Trademark, and Patent registrations.- Informed customers of package options, upgrades, and subscription services.- Maintained customer follow up support via outbound calls and email correspondence. - Walked customer through online questionnaire, clarified questions through the process and explained next steps.- Assisted with IP post filing questions, maintenance filings, and problem order follow ups.- Processed electronic payments, refunds, and store credits. - Helped customers schedule attorney consultations regarding personal and business legal matters.- Redirect customers to proper departments accordingly. Show less

Austin, Texas Area

- Elaborate on details of active renewal services; educate cust on how services can be applied to their current orders. - Identify customer issues and provide options for resolutions while identifying upsell opportunities. - Assist customers w/ scheduling attorney consultations and educate on where to and how to utilize services. - Always offer direct contact info to develop a foundation for customers to build pipeline.- Update payment methods and reprocess declines on Order… Show more - Elaborate on details of active renewal services; educate cust on how services can be applied to their current orders. - Identify customer issues and provide options for resolutions while identifying upsell opportunities. - Assist customers w/ scheduling attorney consultations and educate on where to and how to utilize services. - Always offer direct contact info to develop a foundation for customers to build pipeline.- Update payment methods and reprocess declines on Order Manager.- Correspond with customers via email for follow ups and additional questions or concerns.- Process subscription cancellations and refunds for cancelling customers. Show less

Austin, Texas Area

- Specialized in Intellectual Properties orders e.g. Trademarks, Patents and Copyrights.- Specialized in Estate Planning orders e.g. Living Trusts, Last Will & Testaments, Living Wills and Power of Attorney. - Assisted customers with order problems, explain issues and options for resolutions- Noted accounts on two separate database's e.g. Salesforce and Order Manager.- Created cases and relay information to other depts regarding revisions or problem responses.- Assist… Show more - Specialized in Intellectual Properties orders e.g. Trademarks, Patents and Copyrights.- Specialized in Estate Planning orders e.g. Living Trusts, Last Will & Testaments, Living Wills and Power of Attorney. - Assisted customers with order problems, explain issues and options for resolutions- Noted accounts on two separate database's e.g. Salesforce and Order Manager.- Created cases and relay information to other depts regarding revisions or problem responses.- Assist customers with post filing status updates and educate on how to check status for future status inquiries Show less

Austin, Texas Area

• Enter and process new applicant LOAs for Texas residents through Siebel data base. . • Assisted in training the new hire employees in the Sales Operation’s (SOP’s) enrollment processes. • Use Ercot, Melissa Data and AEP to look up ESI and Meter numbers for Customer’s Service Addresses• Utilize Oracle’s Lodestar billing system to look up Existing Customers with GMEC to verify their current account status.• Create prospects for ESI Look ups and Existing Customers and update Sub… Show more • Enter and process new applicant LOAs for Texas residents through Siebel data base. . • Assisted in training the new hire employees in the Sales Operation’s (SOP’s) enrollment processes. • Use Ercot, Melissa Data and AEP to look up ESI and Meter numbers for Customer’s Service Addresses• Utilize Oracle’s Lodestar billing system to look up Existing Customers with GMEC to verify their current account status.• Create prospects for ESI Look ups and Existing Customers and update Sub Statuses in Siebel and SOPs Excel log.• Verify new customer billing address using Google maps, Melissa Data and applications to process and enter into mainframe.• Record daily activity and dispositions into SOPs Excel spreadsheet logs• Utilize Equifax and Experian to verify applicants SSN and credit scores.• Proficient in Siebel, Oracle, Ercot, AEP, Equifax and Experian softwares. Show less

Austin, Texas Area

• Entered applicants demographic and state agency information• Took appointment setting payments via credit card and electronic check method Created finger printing appointments for New Jersey applicants• Answered any general questions regarding missed information, appointment times, facility locations, and directions• Assisted applicants in canceling and rescheduling fingerprinting appointments

Austin, Texas Area

• Performed clerical and advanced bookkeeping to audit the expense reports• Processed and cut overhead, contractor and employee payroll on a semi monthly basis• Relayed payroll policies to the employee staff and answered question concerning payroll matters• Audited and reconciled the business bank account as a signed officer• Made cash and check deposits on a weekly basis• Made monthly federal deposits, paid quarterly sales tax and TX workers comp• Entered, organized and… Show more • Performed clerical and advanced bookkeeping to audit the expense reports• Processed and cut overhead, contractor and employee payroll on a semi monthly basis• Relayed payroll policies to the employee staff and answered question concerning payroll matters• Audited and reconciled the business bank account as a signed officer• Made cash and check deposits on a weekly basis• Made monthly federal deposits, paid quarterly sales tax and TX workers comp• Entered, organized and paid all monthly bills as accounts payable• Created, processed, and mailed out all outgoing invoices as accounts receivable• Assisted with the year end close out to balance YTD Totals and processed employee W-2’s and 1099’s• Processed and entered new hire employee applications• Maintained updates on employee change of status• Retrieved time sheets from operations manager by payroll deadlines and entered employee hours• Entered and maintained reports on petty cash, advances, and advance repayments• Placed material purchase orders with vendors and entered all orders into and order log• Entered and coded all vendor invoices into data base Show less

Austin, Texas Area

• Answered complaints, request, or any general questions for existing and potential clients• Relayed any complaints or requests made by clients to the operations manager• Followed up with clients to confirm requests were completed to their satisfaction• Checked in with property managers to ensure customer was content with service

Austin, Texas Area

• Supervised a night cleaning crew of four• Checked a daily log book for any complaints or requests made by the property manager• Ensured employees signed in and out for every shift• Turned in timesheets to operations manager and handed out checks• Took on duties for any crew member whom called in absent• Checked and inspected each floor to make sure nothing was missed and locked down the building• Made a night report of any complications, broken fixtures and any tenants… Show more • Supervised a night cleaning crew of four• Checked a daily log book for any complaints or requests made by the property manager• Ensured employees signed in and out for every shift• Turned in timesheets to operations manager and handed out checks• Took on duties for any crew member whom called in absent• Checked and inspected each floor to make sure nothing was missed and locked down the building• Made a night report of any complications, broken fixtures and any tenants working after our departure. Show less