Eric Carlsrud Email & Phone Number

Greater Denver Area

Denver, Colorado

Act as 1st point of contact for all internal employees providing support for any technical issues. Troubleshoot computer software, hardware and network connections. Clearly and concisely document actions taken in CA Service Desk Ticketing software. Take ownership of users issue and resolve if possible and follow proper escalation procedures if not. Create.

Colorado Springs, Colorado Area

Provide first point-of contact and front-line support for internal employees. Troubleshoot computer software, hardware and network connections. Clearly and concisely document actions taken in Remedy Ticketing software. Take ownership of users issue and resolve if possible and follow proper escalation procedures if not.

Colorado Springs, Colorado Area

Provide tutoring in various classes including, but not limited to: Math, Economics, and Computer Networks.Requires a minimum of an "A-" to tutor the class.

Colorado Springs, Colorado Area

Advised customers about parts and accessories for their new car or truckAssisted the wholesale parts department by answering phone calls and taking ordersFacilitated technicians in obtaining the needed in a timely mannerOrdered parts from aftermarket sources when necessary and informed technicians when parts arrivedMaintained warranty parts for timely.

Castle Rock, Colorado

Began promoting new wholesale services by visiting shop owners and managers to explain benefits of opening a wholesale accountReceived phone calls from commercial accounts, filled, and billed ordersEnsured drivers knew the route and provided prompt and courteous serviceMaintained all logs and paperwork necessary for auditing purposesBuilt commercial.

Colorado Springs, Colorado Area

Assisted in completing weekly work schedule for 8 - 10 employeesMember of inventory team and inventory preparation teamActively sought out and corrected inventory errorsEarned title of Diagnostic SpecialistEarned promotion to Commercial Specialist with transfer to Castle Rock

Grand Junction, Colorado Area

Opened and closed store operationsAudited cash registers for overage / shortagesBalanced and recieved cash flowManaged and maintained overstock levelsOversaw the daily activities of other employees

Grand Junction, Colorado Area

Operated cash registerAssisted customers at counter and over-the-phoneAided customers with simple installation and diagnostics at their vehicleMaintained retail displays and store appearanceSetup signage and price tags for merchandise

Bachelor'S Of Information Technology, Concentration In Data Management

Created an Enterprise Architecture for Bessie's Hope, a non-profit located in downtown Denver, CO as part of a group project.

Associate Of Science (A.S.), Information Technology, 3.92

Education record