Eric Carpenter Email & Phone Number

Hampton, VA, US

Hampton, Virginia, United States

• Led 10 AMs and SEs, overseeing a portfolio of 100+ client accounts, driving a 25% in revenue through strategic upsells and contributing $7M in ARR.
• Presented complex solutions to Fortune 500 clients, resulting in multiple $1M recurring revenue engagements and maintaining 94% customer retention.
• Developed Managed Services program for existing clients resulting in a 30% increase in ARR.
• Designed customized storyboards and POCs, training C-level executives and key users to highlight business benefits and secure strategic wins.
• Led RFP responses and security documentation creation, reducing response times by 30% and streamlining proposal workflows.
• Managed cross-functional teams to deliver high-profile projects with 100% success rates, including integrations with Microsoft 365, Azure, and AWS.

Hampton, VA

• Oversaw a team of 10+ of Presales and Technical Engineers contributing over $20M in revenue, awarded the Highest Team Utilization (2013) achievement for customer engagement and team productivity.
• Drove presales engagements and implementation projects for Rand’s Fortune 500 customers, achieving 95% customer satisfaction with 90% utilization.
• Designed demo and objection handling frameworks for the Sales team, resulting in 20% improvements in sales participation and credibility for product demos.
• Designed a standardized POC framework, decreasing POC length by 50% and improving the win rate by 30%.
• Led team of 10+ of engineers and technical personnel responsible for implementation of technical systems including data management, data governance and eDiscovery.
• Developed a standardized implementation playbook, resulting in increased implementation effectiveness to 100% and reduced implementation time by 20%.

• Oversaw 20+ Presales, Implementations, and Sales teams delivering demonstrations to Fortune 500 customers.
• Delivered technology presentations to Fortune 500 customers like ​Hyundai, BMW, and Boeing, resulting in $1M+ in sales of Autodesk software and related services.
• Recognized for the Presales Leader Award in 2008 for driving team collaboration and closing strategic wins.
• Won large deals by coordinating multi-disciplinary teams from Autodesk and IMAGINiT across AEC, product design, and plant design to create custom demonstrations for key clients.
• Led the team in evaluating and learning new technologies and their applications to our customer base.

• Responsible for demonstrating and communicating advantages of complex engineering software, including Pro/Engineer, CATIA V5, SmarTeam, and others.
• Differentiated products from competing technologies.
• Led complex technical sales in a broad range of industry types, and gained experience in understanding business processes and technical requirements.
• Communicated with technical personnel as well as executive-level leaders of large companies.
• Learned and presented a wide variety of new technologies quickly.
• Created technical presentation material for the use of myself and others.