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16+ years of presales leadership managing high-performing presales, sales, and engineering teams with over $100 M in career revenue contribution. Specialized in enterprise software solutions in data governance, eDiscovery, PLM, and manufacturing design.Revenue Growth: Instrumental in driving $100M+ in career revenue for new acquisitions and upsells for enterprise accounts across sales and engineering teams of 10-20+. Performance Elevation: Designed POC frameworks, RFP processes, sales playbooks, partner enablement, and implementations, increasing team productivity, win rates(>30%), and total ARR.Strategic Leadership: Increased ARR by 30% through product strategy, and drove 94% in customer retention for Fortune 500 accounts at ZNZ Resources.Technical Proficiency: Led technical engineering teams, large-scale implementations, and drove integration projects with Microsoft 365, Azure, and AWS.Customer Success: Achieved 95% customer satisfaction with 90% utilization while driving presales engagements and implementation projects for Fortune 500 customers.
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Senior Solution EngineerAvepointHampton, Va, Us -
Director Of Solutions And Customer SuccessZnz Resources (Company Dissolved) Sep 2014 - Aug 2024Hampton, Virginia, United StatesLed 10 AMs and SEs, overseeing a portfolio of 100+ client accounts, driving a 25% in revenue through strategic upsells and contributing $7M in ARR.• Presented complex solutions to Fortune 500 clients, resulting in multiple $1M recurring revenue engagements and maintaining 94% customer retention.• Developed Managed Services program for existing clients resulting in a 30% increase in ARR.• Designed customized storyboards and POCs, training C-level executives and key users to highlight business benefits and secure strategic wins.• Led RFP responses and security documentation creation, reducing response times by 30% and streamlining proposal workflows.• Managed cross-functional teams to deliver high-profile projects with 100% success rates, including integrations with Microsoft 365, Azure, and AWS.• Directed the creation of case studies, product demonstrations, and sales enablement resources for internal teams and partners.• Created user documentation and tutorials that increased adoption by 25%, and introduced high-security file sync and share applications to support compliance-focused collaboration.• Actively evangelized products and services, resulting in 94% customer retention and recognition from independent technology research groups (Gartner).
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Director Of Enterprise ApplicationsRand Worldwide Oct 2011 - Sep 2014Hampton, VaOversaw a team of 10+ of Presales and Technical Engineers contributing over $20M in revenue, awarded the Highest Team Utilization (2013) achievement for customer engagement and team productivity.• Drove presales engagements and implementation projects for Rand’s Fortune 500 customers, achieving 95% customer satisfaction with 90% utilization. • Designed demo and objection handling frameworks for the Sales team, resulting in 20% improvements in sales participation and credibility for product demos.• Designed a standardized POC framework, decreasing POC length by 50% and improving the win rate by 30%.• Led team of 10+ of engineers and technical personnel responsible for implementation of technical systems including data management, data governance and eDiscovery.• Developed a standardized implementation playbook, resulting in increased implementation effectiveness to 100% and reduced implementation time by 20%.• Guided product development and technical customer acquisition, leading to spinoff of the division into a successful startup company. -
Presales Engineering ManagerImaginit Jul 2008 - Oct 2011Oversaw 20+ Presales, Implementations, and Sales teams delivering demonstrations to Fortune 500 customers.• Delivered technology presentations to Fortune 500 customers like Hyundai, BMW, and Boeing, resulting in $1M+ in sales of Autodesk software and related services. • Recognized for the Presales Leader Award in 2008 for driving team collaboration and closing strategic wins.• Won large deals by coordinating multi-disciplinary teams from Autodesk and IMAGINiT across AEC, product design, and plant design to create custom demonstrations for key clients. • Led the team in evaluating and learning new technologies and their applications to our customer base.
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Application EngineerRand North America 2000 - 2008Responsible for demonstrating and communicating advantages of complex engineering software, including Pro/Engineer, CATIA V5, SmarTeam, and others. •Differentiated products from competing technologies. •Led complex technical sales in a broad range of industry types, and gained experience in understanding business processes and technical requirements. •Communicated with technical personnel as well as executive-level leaders of large companies. •Learned and presented a wide variety of new technologies quickly. •Created technical presentation material for the use of myself and others. •Trained sales representative and engineers in technical applications and presentation skills.
Eric Carpenter Skills
Eric Carpenter Education Details
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Mechanical Engineering
Frequently Asked Questions about Eric Carpenter
What company does Eric Carpenter work for?
Eric Carpenter works for Avepoint
What is Eric Carpenter's role at the current company?
Eric Carpenter's current role is Senior Solution Engineer.
What is Eric Carpenter's email address?
Eric Carpenter's email address is ec****@****and.com
What is Eric Carpenter's direct phone number?
Eric Carpenter's direct phone number is +190562*****
What schools did Eric Carpenter attend?
Eric Carpenter attended Georgia Institute Of Technology.
What skills is Eric Carpenter known for?
Eric Carpenter has skills like Pdm, Process Improvement, Salesforce.com, Product Lifecycle Management, Engineering, Enterprise Software, Inventor, Saas, Cross Functional Team Leadership, Cad, Software Implementation, Catia.
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Eric Carpenter
Empowering Leader With Experience In Formal And Informal Education Settings, K-12 Schools And Universities.Monroe, Wa -
Eric Carpenter
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Eric Carpenter
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