Eric Hill Email & Phone Number

Charlotte, NC, US

Detroit, MI, US

Manage portfolio delivery for Platform Engineering teams (Design, Web, Mobile, API, QA, Enterprise Gateway, SRE).

Detroit, MI, US

Manage portfolio delivery for Customer Communication Management teams (Alerts and Customer Preference Platform, Email, SMS and Push Notifications).

Detroit, MI, US

• Manage portfolio delivery for Digital Sales and Marketing teams (User Experience, Front-end Development, API, Operations, Enterprise Tag Management).
• Spearheaded agile transformation of six storefront teams including routines, tooling and deployment models resulting in a 75% increase in speed to market, a 217% increase in deployments, a 254% increase of A/B testing.
• Initiated migration of company content management system to Adobe Experience Manager; managed project funding, executive approval, vendor engagement, onboarding and project kick-off.
• Responsible for reporting project strategy and status to senior and executive management including business stakeholders.
• Accountable for all releases including planning, execution and post-live evaluations and retrospectives.
• Member of Management Team responsible for talent recruitment, onboarding, development, budgeting, planning and performance evaluation.

Detroit, MI, US

• Project manager responsible for storefront initiatives in support of new company lines of business including: Credit Card (TD Bank), Mortgage and Invest (TradeKing acquisition).
• Provide technical delivery direction and oversight for storefront development initiatives to develop, test and deploy solutions supporting business requirements for ally.com.
• Manage technical project delivery life cycle covering all the aspects related to estimation, resource management, schedule management, development and testing requirements from project delivery.
• Manage technical teams including user experience designers, information architects, content architects, front-end developers, content delivery specialist and usability testing for storefront projects.
• Develop/ maintain strong relationships with internal departments, vendor teams and vendor management.
• Communicate project status with internal customers, executive management, peers, and technology vendors.

Charlotte, NC, US

• Responsible for the university’s digital transformation to align with Queens strategic plan.
• Member of Digital Executive Committee, Digital Advisory Board, Intranet Planning Committee, Technical Advisory Committee and Social Media Team.
• Managed the redesign of www.queens.edu and mobile site including: project deliverables, RFP, vendor selection, contract negotiations, creative design, content migration, site usability testing and deployment.
• Reimagined user journey and experience, business process and system integration for the university.
• Manage day-to-day digital operations for the university including: site development and maintenance, search engine optimization, search engine marketing, social media and email marketing.
• Directed team to ideate, develop and launch an interactive digital view-book for prospective students to create custom brochures that deliver personalized experiences at Queens.

Mooresville, NC, US

• Analyze site taxonomy and product placement for increased usability and promotion.
• Work with Product Content Specialists and Product Merchandising Managers to identify optimum product groupings and product specific selling attributes.
• Review all digital product data to improve consumer product descriptions, specifications and navigational facets through a weekly product ingestion process.
• Developed taxonomy for product groupings, consumer buying trends, search engine optimization and digital sales performance.
• Performed competitive analysis to improve user journeys and product merchandising.
• Managed internal search keyword associations and keyword redirects to improve effectiveness of internal search results and improve search conversion rate.

Charlotte, NC, US

• Managed digital transformation for AAA Carolinas supporting 1.6 million Members in North and South Carolina.
• Implemented Vignette CMS including: business and technical analysis, user journey mapping, technical specifications, user groups, roles and capabilities and UX design.
• Responsible for site integration with multiple 3rd party and AAA National supported entities.
• Participate in the organization, development and deployment of Microsoft Sharepoint for corporate Intranet.
• Managed all digital and email marketing for all business units.
• Responsible for search engine optimization and search engine marketing.

Fort Mill, South Carolina, US

• Spearheaded digital, satellite and software product lines including product strategy, market research, omnichannel marketing, branding, advertising, development, analytics and training.
• Managed satellite channel programming ideation, creation, planning, production and post-production for weekly programming and live broadcasts.
• Served on technology committee to identify short-term and long-term corporate objectives and goals.