Eric Chege Email & Phone Number

A Technology Evangelist with experience successfully driving technology business growth (software, services, hardware) through consultative selling and a fundamental desire to help customers achieve their goals in Kenya and across East Africa. Innate ability to combine a Technical foundation with solid Business acumen and relationship management to ensure solution consumption, service delivery and customer success

Listed skills include Linux, Microsoft Sql Server, Business Analysis, System Administration, and 16 others.

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  Enterprise Sales Lead East Africa – Premier Support

  Oracle

  Jun 2018 - Present - Kenya

  •Territory Manager for Enterprise Accounts in Kenya, Uganda, Ethiopia and Rwanda•Responsible for an $8M premier support service contract portfolio with a $100% successful closure rate with 40% of customers with multi-year contracts thereby contributing to future revenue.•Meeting set sales targets and sales related KPIs as prescribed by top management.•Ensuring solution portfolio utilization and consumption to guarantee customer satisfaction•Escalation management to address critical issues raised by customers•Driving the adoption of proactive IT Service Management across customer's organizations•Aligning customer requirements with offered solutions, ensuring successful implementations by defining scope of work, project milestones and completion timelines•Establishing relationships with C-Level, Top and Middle Management, and Technical resources to ensure successful account penetration.•Value selling of the Oracle Service contract portfolio including presentations, accreditation workshops and best practices consultations•Use case definition, training workshops and customer education to ensure maximum ROI to the customer for solutions acquired.•Managing the channel partner eco-system for Service opportunities including training and upskilling and commercial support.•Liaising with clients to ensure long-lasting strategic partnerships while emphasizing on services contract renewals and enabling service contract business growth.•Account planning leadership with Services and sales teams to drive business and successful project delivery•Mending broken relationships, nurturing existing ties, restoring customer faith in Oracle Support Services, reduced service escalations and identified new business opportunities for other services or Oracle products•Working technical knowledge and skills of Oracle support services and technologies (Database, BI and Analytics, CRM, HCM, Oracle cloud technology)