Elevated to Operations Director, directly oversee the strategic delivery of services while ensuring smooth and efficient operations. Effectively manage 35+ personnel while monitoring for top productivity and efficiency. Strategically redesign and implement a new scheduling template to ease patient scheduling, decrease patient-flow bottlenecks and increase provider utilization by 35% in 4 months.Implement key policies and procedures to decrease the average weekly patient no-show rate from 50-60% to less than 25% in two quarters.Redesign the patient workflow to utilize billable staff more effectively and decrease overall providers' time in patient rooms, leading to a ~10% increase in billable charges and receipts for the health center.Devise critical protocols to identify patients qualifying for chronic disease management programs, leading to an increase in clinical quality measures (CQM) scores and patient revenue for the health center.Coordinate all aspects of the preparation for HRSA FQHC Section 330 Grant site visit for continued federal funding, improving the health center score from 5/19 to 16/19 in less than a year.

Responsible for the design and implementation of innovative clinic programs to drive organizational growth. Designed and implemented creative systems to ensure more accurate data capture for outreach activities.Coordinated all O/E activities for the first open enrollment under the ACA resulting in hundreds of families gaining health insurance coverage.Closely oversaw the implementation of routine HIV testing protocol, increasing monthly HIV tests performed by ~30%.Successfully expanded community outreach by actively increasing center participation in health fairs.Established and maintained strong relationship with the local community center to provide free sports physicals to Pop Warner football teams and cheerleaders.Conducted extensive compliance evaluations/assessments to ensure strict compliance with all state and federal guidelines and maintained confidentiality of all members in compliance with HIPAA state and federal laws.

Productively managed all billing functions (claim preparation, audit and transmission) for Medicare, private insurances and Private Long Term Care plans.Increased claims billing accuracy (clean claims) from 74% to 93% in two months.Successfully managed the accounts payable, accounts receivable and payroll for employees and independent contractors ensuring 100% accuracy.Designed and implemented a key strategy to eliminate company debt and increase revenue in 9 months, allowing the company to generate a profit for the first time since its inception. Proactively streamlined the scheduling of patient visits, greatly decreasing company overhead and increasing continuity of care with patients.Established an enhanced inventory system to monitor office supplies and medical supplies, significantly decreasing waste and monthly costs.Implemented an innovative HR chart audit system to ensure employee compliance with all necessary documentation (CEUs, licenses, identifications, certifications, etc.)

Provided comprehensive assistance with a study on the differential expression of NF-kappa B in Huvec cells resulting in the discovery that ICMT inhibition of NF-kappa B would inhibit the binding of NF-kappa B to promoter regions of inflammatory genes without affecting its binding to anti-apoptotic regions.

Meticulously analyzed the breakpoints of microdeletions of the PARK2 genes in Autistic cases to determine the reasons for the microdeletion’s occurrence, which, in turn, plays a major role in illnesses such as Autism and Parkinson’s disease. Successfully discovered small, exon-altering deletions in cases with developmental delay.

Fully supported a project on the effects of corticotropin releasing hormone on the GABAergic inhibition of 5-HT neurons allowing for more novel targets for medications for stress and anxiety. Conducted a study determining the validity and efficacy of the Elevated Plus Maze as a protocol for measuring stress and anxiety in mice when influenced by certain neuromedications.