Manage and provide operational support for DTE’s datacenters, comprised of approximately 250 physical and virtual servers.Maintain and optimize a six host VMWare cluster running VSphere/ESXi 5.1.Currently creating project plan to upgrade virtual environment to VSphere/ESXi 5.5.Presently implementing newly designed Red Hat JBoss Fuse architecture to replace obsolete application messaging platform. Design, configure and administer hardware and software platforms for various enterprise initiatives. Manage and administer EMC VNX and NS enterprise storage arrays. Created and documented major incident response procedure used by all IT staff for coordinating restoration efforts in the event of major outages. Create new business cases and present architectural plans to IT leaders to support new infrastructure projects. Work closely with application support team to quickly resolve issues with business critical applications.

Provided operational support of 87 physical and virtual servers, running Windows Server 2003 and 2008 R2, in five corporate locations.Worked in partnership to maintain newly created VMware environment.Researched, evaluated, and tested enterprise backup solution for all primary data center serving all corporate office and remote sites.Created and upheld standards for server deployment and new user onboarding.Partnered with vendors to upgrade Atlas’ email system to Microsoft Exchange 2010 from Exchange 2003. Performed companywide migration to Verizon for all wireless devices. This migration saved Atlas about $50,000 in wireless phone expenses in the course of one year. Developed, documented, and enforced standard operating procedures for the IT department. The IT department previously had no standard operating procedures or processes.Supported approximately 400 local and remote users in six offices in MI, IN and TX.Developed, tested, and deployed Windows 7/Office 2010 for entire company.Configure new users and managed group policies in Active Directory.

Designed and implemented virtual server environment using Microsoft Hyper-VDesigned, configured, and deployed storage solution for newly created virtual environment.Configured and deployed WatchGuard x750e firewall. Provided operational support of 14 physical, virtual, and hosted servers. Worked with local Avaya vendor to design and install a call center solution.Partnered in the creation of a robust business continuity and disaster recovery plan.Provided first and second level helpdesk support for approximately 45 users in the home office as well as five remote office users across the country.Created upgrade and deployment plan to transition all office users from Windows XP to Windows 7.Designed and deployed Symantec Backup Exec 12.5 as an enterprise backup solutionHelped develop projects to enhance and improve IT functionality in the home office, including selecting and implementing a more robust helpdesk solution using ScriptLogic Help Desk Authority.Directed the design and deployment of Avaya IP Office 400 digital phone system.Performed web updates to the company’s website using content management software

Provided support for first and second level support requestsMaintained and administered nine production serversPerformed web updates to the company’s websiteDesigned and analyzed computer equipment with a cost effective approachAssisted in the design and deployment of a digital phone system

Resolved technical and mortgage related issues for internal and external clients Supported software developers by identifying critical software issuesAssisted clients with connectivity issues and troubleshoot network connectionsProvided technical feedback to other IS departments