Eric Chan Email & Phone Number

Vancouver, Bc, Ca

ASP, HTML, JavaScript, Vue.js, Tailwind CSS, RESTful API, VBScript, Microsoft SQL Server, T-SQL, Windows IIS

Flutter, Laravel, React, PHP, ASP, HTML, JavaScript, CSS, VBScript, RESTful API, MySQL, MongoDB, JSON, XML, Windows IIS• Spearheaded the revamping of MES (Manufacturing Execution System) applications for client using Flutter and JSON API, resulting in a modernized and more user-friendly interface. The revamped apps contributed to improved operational efficiency to 98% and user satisfaction up to 90%.• Utilized responsive design principles in web development to create mobile-friendly interfaces, enhancing the accessibility of the company's website which is written by PHP, 5 times of the previous exposure.• Collaborated with UX/UI designers to implement visually appealing and intuitive interfaces, contributing to a positive user experience for both mobile and web application by 28%.• Integrated third-party APIs seamlessly into new MES apps, expanding functionality and providing clients with additional features and capabilities.• Conducted bug testing procedures throughout the development lifecycle, ensuring the delivery of high-quality web apps or mobile apps by identifying and resolving issues promptly, resulting in a robust and error-free user experience.

BMC Remedy, PowerShell, Active Directory• Orchestrated the seamless execution of service requests by liaising with various teams, ensuring timely and accurate delivery of IT services in 98%.• Developed automated PowerShell script to fulfill service request related to Active Directory for batch create, modify, delete accounts for more than 21200 permanent employees.• Automated user provisioning and de-provisioning processes, ensuring seamless onboarding and offboarding experiences for employees and minimizing the risk of errors to 3%.• Maintained service level agreements (SLAs) to guarantee the delivery of high-quality services, contributing to overall customer satisfaction and loyalty.

ServiceNow, Azure Active Directory, PowerShell, VMWare ESXi, Python, Microsoft 365 Tenant, MDM• Implemented a user-friendly knowledge base, reducing the volume of routine support requests by 80% and enabling users to find solutions to common issues independently.• Developed and implemented ticketing systems with automated alerts, enabling swift response to anomalies and reducing the mean time by 70% to resolution (MTTR) for incidents.• Testing ticketing systems by import batch data to ensure optimal performance and identify potential issues.• Provided hands-on server support, addressing hardware and software issues promptly to minimize disruptions to daily operations, including VMWare ESXi server, Windows server and Linux Server.• Collaborated with internal and external stakeholders to align system stability goals with customer expectations and industry benchmarks.

Hong Kong Sar

VBA• Design and create dynamic pivot table and reports for real-time insights into software inventory status.• Developed an automated IT Software Inventory Report using VBA, facilitating regular audits of software licenses and installations across the organization.• Utilized VBA scripting to automate report generation, significantly enhancing efficiency and minimizing manual efforts in data analysis. Identified and flagged about 50 software licenses no longer in use, resulting in substantial cost savings by 30%.• Testing VBA scripts and Excel formulas with testing data to ensure program is accurate.• Collaborate with IT teams, procurement, and business units to gather software requirements and ensure alignment with organizational goals.

Bachelor Of Computing With Honours In Internet Technology, Science And Technology / Computing Programmes

Higher Diploma, Information Technology