Eric Cisternas Email & Phone Number

Danemark

Nouméa, Nouvelle-Calédonie

Aubervilliers

• In my role as Head of Infrastructure and Support:I manage infrastructure relating to on-premises and cloud solution on over 80 sites and more than five data centres.I monitor budget utilisation of at three million.
• Managed data centre optimisation project with a focus on cost, architecture, and functions.
• Defined, set, and implemented service level agreements (SLA) and metrics to maintain excellent service delivery.
• Initiated and completed infrastructure and support team restructuring.
• Implemented ITIL processes across the organisation globally to standardise the planning, delivery, and maintenance of IT services.

Mantes LA Jolie

• In my role as Information Systems Director:I managed budget of three million euro and headed IT team of 20 members, streamlining day-to-day operational activities of data centre.I devised and executed IT policy while.
• Developed and introduced service catalogue along with setting and ensuring compliance with SLA and SOPs.
• Defined and implemented IT strategy to over all designated sites.

Guyancourt

• In my role as Global IT Infrastructure and Support Manager:I directed an IT team of 40 members in 54 various locations worldwide and managed project portfolio.As an information system transformation program manager, I.
• Implemented ITIL processes relating to incident, problems, and release across the organisation.
• Created and integrated central service desk.
• Established a dedicated operations team and delivered monitoring and supervision.

Paris Area, France

• In my role as Production Director:To ensure seamless day-to-day operational activities at the data centre, I led a team of systems engineers, DBA, Telco, and office technicians.I managed information system sizing.
• Incorporated ITIL process and restructured support and release management.
• Provided support for processes and business intelligence refunding.

Paris Area La Défense, France

• In my role as Worldwide Product Support Manager:I supervised a product support of team engineers across Paris, Montreal, and Hong-Kong.I facilitated customer support, professional support, presale team on ORSYP product.
• Enabled the product support team in becoming product expertise centre for ORSYP technical support.
• Initiated delivery of ITIL based support for the organisation and facilitated processes refunding.

• In my role as Software Development and Services Director:I headed a development team of four members and improved the actual solution with added features and fixed mal-functioning.I maintained robust management of.
• Standardized software development and support processes, while implementing software roadmap.
• Secured and virtualized the information system, combining five physical servers into one using Hyper-V.

• In my role as Senior IT Manager:I directed integration and support team of 16 people over Europe, USA, China, and Germany.I ensured timely implementation of Auralog's solutions to large companies.I also delivered.
• Built a dedicated implementation team as well as worldwide support team of 16 members at three different levels.
• Reviewed and defined processes for application maintenance and ends-user support.
• Improved productivity output and SLA by developing productivity tools.

• In charge of the IT team (12 people).In charge of the Information systems Department.In charge of the Infrastructure of the University.Main Achievements
• Creation of the Information Technology Services (12 people).
• New architecture of the Information system (new architecture L2/L3, new Enterprise Directory, new operations procedures).
• ERP Oracle implementation.
• Security enhancement of the Information system.
• Helpdesk Creation.

• In charge of the information & Technology department for EuropeIn charge of the infrastructure over EuropeIn charge of the European Team (5 people)Main Achievements
• Standardization of IT Infrastructure over Europe (following US CTO standards).
• Europe Wide Projects management (Systems, Networks, Telecom, Audiovisuals, Events).
• Workstations Migration.
• Creation of a centralized European Monitoring center.
• Creation of a Multi usage VPN (Data, VoIP and Video).

• In charge of the NT Server infrastructure.In charge of the monitoring plat-formMain Achievements
• System Administration of 50 NT4 servers.
• Active participation (NT server part) to a project which goal was the creation of a automated warehouse.
• Implementation of the Patrol multi OS Monitoring platform.
• Migration of the e-mail system from Exchange 4.0 to Exchange 5.5 whitout any disruptions.
• E-mail system Administration (650 users).

• In charge of the support for huge companies (more than 500 people), LAN Administration, Development of internal usage applications, Pre-sales.Main Achievements
• Implementation of a centralized helpdesk system (home made).
• LAN Administration.
• Development of internal usage applications (Statistics, Data analysis).
• Development of Statistics applications

Master’S Degree In Engineering, Information Technology

Master, Micro Electronics Micro Computing