- Designed a new agile delivery process for a customer’s ongoing software enhancement contract. - Developed a new estimation model in Jira for customer enhancements to capture previously lost revenue during requirements gathering.- Implemented a new product offering to better document customer’s custom enhancements, adding additional SaaS revenue.- Solutioned software requirements by consulting internal developers and other technical resources.- Collaborated across multiple teams to create a new service model for highly modified accounts.- Consulted the operations team on the development of tools to better facilitate inter-company services. - Led a cross functional team to restore and maintain trust with high value, referenceable clients, leading to additional services contracts. - Managed resources, timeline, scope, and customer expectations for a portfolio of 20+ key accounts. - Acted as principle contact between clients and team members to foster relationships, deliver software, implement new products, and resolve technical issues

- Awarded as analyst of the quarter for efforts to resolve ongoing customer frustrations, leading to a contract renewal. - Travelled onsite to key accounts to maintain customer relations, consult on best practices, and gather information for the support team. - Trained customers and new business analysts on all basic and advanced RF-SMART for NetSuite functionality. - Assisted customers with timeline, scope, training, and testing of additional RF-SMART bundle implementations. - Functioned as a main point of contact for several ongoing post go-live customer projects.

Performed live music at the Walt Disney World Resort in several groups:Oktoberfest Musikanten - Trumpet/Vocals/ Master of CeremoniesCandlelight Processional Orchestra - TrumpetMain Street Philharmonic - Trumpet

- Performed in a variety of roles at the Walt Disney World Resort.- Kept a thorough knowledge of all pertinent resort information to assist guests. - Maintained a positive and friendly persona as one of the frontline representatives of the company.

- Managed student musician roster. - Assisted in rehearsals for both choreography and music.- Provided performance notes to maintain show quality.- Acted as a liaison between the musicians and the parade management team.- Performed music and choreography in Disney's Once Upon a Christmastime Parade as a trumpeter.- Managed and maintained company instruments.This is a seasonal position that runs from October to January, annually. I became the leader in the 2015-2016 season.

- Networks with and markets services to fellow musicians. - Successful in multiple national level auditions. - Took lessons at top rated conservatories such as Julliard and Boston Conservatory. - Evaluates and develops personalized private lesson studies for students of varied levels of musicianship.