* Provided on-site customer service.* Preformed troubleshooting, analysis, part ordering and hand-on repair of electromechanical (electro-mechanical) machines.* Preformed scheduled preventive maintenance and generated reports.

• Received organization recognition for customer service.• Performed remote troubleshooting and repair of electromechanical (electro-mechanical) equipment.• Performed on-site product installations and repair in North America and Asia.• Extensive experience in using SAP CRM system.• Started CAP (Creo Asia Pacific) Remote Support Team.• Acted as team manager to run operation of Tier 2 tech support team.• Created and maintained shift schedule for 15 remote engineers.• Created and maintained team members’ skill and training matrix.

• Provided technical product support on telecommunication equipment• Accessed remotely into customers' system to perform diagnostics and troubleshooting.• Performed customers' system firmware backup, upgrade and configuration.• Received service award from Glenayre.• Participated in product installations and repair field trips.• Received a 98% rating by customer (Verizon Wireless) on Technical Remote Service Questionnaire.

• Lab setup. building prototype. • Worked with product development to apply ECO on prototype units.

• Ensured product reliability by designing and implementing a complex quality control system; including implementation of ISO9001 procedure in production plant; and designed trained employees and enforced the use of the quality program.• Resolved customer complaint by visiting customer site to investigate reason of product failure.• Completed quality control requirements set out by BOSE in order to become a supplier of BOSE.• Completed quality control requirements set out by SONY in order to become a supplier of SONY.

• Performed production units test and troubleshooting. From Board level testing to System Final testing.• Received recognition letter from Mark Gemino, former Director of Glenayre Manufacturing for outstanding performance.• Performed QA internal audit semi-annually.• Performed QC ISO audit semi-annually. Trainned new technicians.