Eric Coffin Email & Phone Number

Minnetonka, MN

• Manage project timelines according to scope, monitoring critical path activities and mitigating any roadblocks to meeting deliverable deadlines.
• Seamlessly transition clients post-implementation into their contractually designated departments for account maintenance phases.
• Configure software environment with customized data maps for importing, analyzing and reconciling date based on each unique client's needs and source systems.
• Train clients and new hires on utilizing the proprietary software effectively.
• Work with the sales, product and support departments on custom Scope of work projects.
• Field difficult customer requests, questions and challenging situations.

Greater Minneapolis-St. Paul Area

As the Corporate Training Liaison for the Minneapolis office I coordinated specialized training sessions which included catering, logistics, multimedia setups and record keeping. I assisted in the training of new employees on the practices and procedures of the position. Often ran point for the project support team on various high-profile projects. I.

Greater Minneapolis-St. Paul Area

I utilized an extensive list of software programs to create, edit and assure the quality of highly sensitive electronic and printed materials. Coordinated on a large volume of projects with a diverse group of project managers and adapted to demanding client-specific requirements. Assisted in the creation of the SOP and training of new employees.