Eric Concha Email & Phone Number

San Francisco, California, United States

We are your nearshore partner for software development. Our approach centers on understanding before action, offering tailored solutions: dedicated teams, outsourced projects, staff augmentation, and more.With over a decade of experience, BairesDev has collaborated with startups, SMBs, Fortune Global 500 companies, and industry disruptors across the world. Our clients include brands like Google, J&J, and Rolls Royce.We employ a team of 4,000+ rigorously vetted bilingual software professionals from the Americas and the Caribbean. They represent the top 1% of talent across 50 countries.Our track record boasts hundreds of satisfied clients and on-budget, on-time project delivery. We're ready to provide the same high-quality results for youWe transform your biggest business and tech challenges into value-driven outcomes and lasting partnerships.

Versatile technology professional with over a decade of experience in software development, project management, and digital transformation. Leveraging a unique blend of technical expertise and leadership skills to deliver high-impact solutions for diverse clients.Software Project Leadership- Lead cross-functional teams in the development and implementation of complex software projects- Utilize Agile methodologies, when needed, to ensure efficient project delivery and stakeholder satisfaction- Manage project scope, timelines, and resources to achieve optimal results within budget constraintsTechnology Consulting- Provide strategic advice on digital transformation initiatives and technology stack modernization- Conduct thorough analyses of existing systems and processes to identify areas for improvement- Develop and implement tailored solutions to enhance operational efficiency and drive innovation- Guide organizations in the adoption of emerging technologies, including AI and cloud computingFrontend Development- Design and develop responsive, user-friendly web applications- Implement best practices in UI/UX design to create intuitive and engaging user interfaces- Collaborate with backend developers to ensure seamless integration of frontend and backend systemsAdditional Expertise- Agile coaching and team performance optimization- Process improvement and workflow automation- AI integration strategy and implementation- Technology stack assessment and modernization

Miami, Florida, United States

Led the development and growth of Gloria AI, an AI-powered lead prospecting and qualification agent. Managed the project using agile methodologies while serving as the primary Product Owner, ensuring continuous value delivery in a fast-paced, dynamic environment.Key Responsibilities- Managed product backlog, prioritizing features based on business value and user needs- Collaborated with CEO to define product vision and negotiate feature roadmap- Coordinated with engineering team to optimize delivery speed and product quality- Implemented user onboarding processes and customer support procedures- Worked closely with design team to create intuitive user interfaces- Analyzed user feedback to drive continuous product improvementsKey Achievements- Grew user base to over 1,000 registered users within 4 months of launch- Improved customer satisfaction by resolving 90% of support tickets within 2 business hours- Designed and collaborate on development of a WordPress plugin, successfully published in official repository- Created comprehensive user documentation, reducing support inquiries by 30%- Implemented automated backlog prioritization system, increasing team efficiency by 25%- Automated support responses, reducing response time by 50%- Represented Gloria AI at eMerge Americas 2024 in Miami, demonstrating the product to over 100 potential clients

Miami, Usa

Led complex software projects and managed cross-functional teams, driving innovation and ensuring customer-centric design. Implemented robust project management systems and fostered a collaborative work environment.Key Responsibilities and AchievementsProject Management and Product Ownership- Implemented Agile methodologies, increasing project delivery efficiency by 30%- Managed product backlogs, setting priorities that led to a 25% increase in feature relevance- Conducted thorough QA processes, reducing post-release bugs by 20%- Negotiated features with stakeholders- Developed a comprehensive project management system using Notion, reducing administrative time by 55%- Created and maintained SOPsTeam Leadership and Client Management- Led a Nearshore Development Team for Arizona State University (ASU)- Managed client relationships- Implemented mentorship programs- Organized online team-building activities- Process Improvement and Performance Management- Established key performance metrics, leading to a 15% overall improvement in team productivity- Developed a Scrum-based backlog management system, reducing sprint planning time by 30%- Defined development team procedures, decreasing project onboarding time by 50%- Created project charters for new initiativesCustomer Success and Business Development- Implemented customer success strategies, increasing Net Promoter Score (NPS) by 20 points- Engaged in account farming, resulting in a 30% increase in upsells from existing clientsEvent Management- Spearheaded Webtronic Labs' participation in eMerge Americas Miami 2024Managed event staff of 10, oversaw booth design, and coordinated logistics for 1000+ visitors- Engaged with over 100 potential clients, generating 20+ qualified leads- Collaborated with marketing team, achieving a 40% increase in brand awareness post-event

A project that aims to spread the history, thoughts, and philosophies of those who create digital products in Latin America.

Chile

As COO at Zenitx during the unprecedented COVID-19 pandemic, I led significant strategic and operational transformations to adapt to the rapidly changing business environment. My key achievements include:- Pandemic Response and Business Continuity: Developed and implemented a comprehensive pandemic response plan that ensured business continuity, maintaining productivity and operational efficiency while transitioning the entire workforce to remote work.- Digital Transformation: Spearheaded the adoption of advanced digital tools (Notion, Asana, Slack) and remote collaboration platforms (Zoom, Google Meet), which improved internal communication and project management.- Operational Excellence: Redefined and optimized core business processes, leading to a 15% reduction in operational costs. Established new workflows and protocols that enhanced efficiency and streamlined cross-functional team coordination.- Innovative Product Development: Initiated and managed the development of new product MVPs, aligning them with emerging market needs due to the pandemic. Successfully launched two new products that contributed to a 20% increase in revenue.- Strategic Planning and Growth: Played a pivotal role in revising the company’s business plan to navigate the challenges posed by the pandemic. Established clear success metrics and performance indicators, guiding the company towards sustained growth.- Leadership and Team Management: Effectively managed and motivated cross-functional teams in a remote setting, fostering a culture of innovation and continuous improvement. Conducted virtual training and development sessions to upskill employees, enhancing their adaptability and performance.

Chile

As the Tech Product Manager at Zenitx Informática, I played a pivotal role in transforming the company’s product management practices. My key achievements and responsibilities include:- Establishing the Product Manager Role: Successfully introduced and established the Product Manager role within Zenitx, setting the foundation for a more structured and efficient product development process.- Implementing Agile Methodologies: Championed the adoption of agile methodologies, defining clear procedures to expedite the development process. This transition led to a more dynamic and responsive development cycle, enhancing overall productivity and product quality.- Management of Software Projects: Oversaw the development and management of multiple software applications for the company and its clients. This included an Android app that integrated a team of field laboratorists with Sigue® ERP, significantly improving operational efficiency. This app eliminated the use of paper and reduced the time to deliver results to customers by 60%. This app streamlined the workflow for field laboratorists, integrating seamlessly with Sigue® ERP and enhancing data accuracy and speed.- ERP Implementation and Training: Led the implementation and training of Sigue® ERP in multiple companies, ensuring smooth transitions and effective use of the system. Conducted comprehensive training sessions, empowering clients to leverage the full capabilities of the ERP system.Continuous Improvement and Innovation: Continuously sought opportunities for process improvement and innovation, driving the adoption of new technologies and practices that enhanced the company’s service offerings and client satisfaction.

Chillán Viejo, Ñuble Region, Chile

As the IT Project Manager and Web Developer at Zenitx Informática, I played a crucial role in leading various software projects and enhancing the company’s web presence. My key achievements and responsibilities include:- Project Manager Jr.: Successfully led the development of electronic invoicing for Sigue® ERP, streamlining financial processes and improving accuracy and efficiency for clients.- Web Development and Online Presence: Developed and maintained corporate websites for Zenitx using WordPress, ensuring a professional and engaging online presence. Created customer service platforms, the official company blog, and an online academy, which collectively received over 11,000 views in a month, significantly boosting the company’s visibility and customer engagement.- Linux Server and Network Management: Configured, installed, and maintained Linux servers (Debian and Ubuntu) and data networks, ensuring robust and reliable IT infrastructure to support business operations.- Customer Service Platforms and Online Academy: Designed and implemented customer service platforms and an online academy, enhancing client support and providing valuable educational resources. These platforms contributed to improved customer satisfaction and loyalty.- Content Management and SEO: Implemented best practices for content management and search engine optimization (SEO) on the company’s websites and blog, driving increased traffic and engagement.- Technical Support and Maintenance: Provided ongoing technical support and maintenance for all web and server-related issues, ensuring minimal downtime and optimal performance.- Innovation and Continuous Improvement: Continuously sought innovative solutions to improve web functionality and user experience, keeping the company at the forefront of technological advancements.

Chile

• Maintenance and repair of audio/video equipment, printers and computers and laptops.• Design and installation of data networks.• Training and support of Sigue® ERP users.

Analyst Programmer

Graduated with maximum distinction

Google Project Manager Certificate, Project Management

The comprehensive Google-prepared course extensively delves into the various facets of project management, emphasizing crucial aspects.

Student, Web Development | Product | Team Leadership