Eric Cordova Email and Phone Number
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Eric Cordova phone numbers
Hello! I am a dedicated and accomplished professional with extensive experience in building, mentoring, scaling, and leading high-caliber teams by improving and maintaining employee morale and performance. What makes me standout is my innate ability to identify, analyze, and resolve complex customer service issues/escalations by creating and delivering appropriate solutions that achieve customer satisfaction. Furthermore, I have the ability to design and develop team KPI's, craft strategic/technical plans, create value for customers, and formulate marketing communication strategies, and manage marketing activities. Throughout my career, I have established myself as an articulate communicator with well-developed aptitude to cultivate and foster strong relationships with colleagues, staff members, and management. In addition to the above, I am a dynamic team leader with high-level organizational abilities, attention to detail, troubleshooting, multitasking, and time management skills. If my profile has interested you in the slightest, please feel free to contact me at ecordova5@gmail.com with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances!
Eng Flanders Group, Inc.
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Project ManagerEng Flanders Group, Inc. Oct 2022 - PresentCalabasas, Ca, UsProject Manager of Implementation and Support for client SaaS Software and modules. Yardi Products- Voyager Commercial and Residential- Breeze and Breeze Premier- Payscan- Elevate- RENTCafe- CommercialCafe- Payment Processing AppFolio ImplementationsResponsible for overseeing the completion of each implementation, tracking time spent, and adhering to the agreed Scope of Work. Ensuring accuracy and meeting project deadlines for GoLive dates. Working with clients to ensure satisfaction and assurance in a new product transition.
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Team Lead - Customer Engagement CenterRivian Dec 2021 - Oct 2022Irvine, Ca, UsIn this role, I helped establish a new Customer Engagement Center team with 16 direct reports. My primary duties were to oversee the customer inbound chat, phone, and email requests while maintaining SLA's and ensuring the highest level of customer satisfaction. In addition, I provided support to quickly resolve client escalations. I served as a liaison between different key teams of the business and provided metric data to upper management. Another primary focus was ensuring agent availability by managing the AWS queue and switching agent roles to meet the needs of inbound. I held regular cross team meetings and coached on individual agent career development.A few of key accomplishments are mentioned below:• Maintained SLA's of every customer answered in 20 seconds 80% of the time.• Helped to improve processes and procedures that align with state labor regulations.• Maintain Salesforce contact queue to ensure customer emails are answered within 24 hours.• Establish a new call center while adding to the company culture and ensure an easy onboarding for new employees. -
Team LeadYardi Aug 2019 - Dec 2021Santa Barbara, Ca, UsIn this role, I build and spearhead a new team by overseeing recruitment and training. Furthermore, I engage closely with clients to resolve support escalations and ensure customer satisfaction. One of my main duties is to oversee staff schedule to ensure maximum availability of chat and phone support during business hours. I also chair regular meetings to communicate team learnings and resolve complex cases through team collaboration.A few of key accomplishments are mentioned below:• Consistently increased KPI by 5% month after month and achieved highest audit scores across company.• Mentored under-performing team members to coach and transform into high performing employees.• Established company culture within team members to prepare for next positions and promotions within company.• Drafted training plan on new process and procedures to onboard employees, that slashed training time by 40%. -
Technical Account ManagerYardi Sep 2017 - Aug 2019Santa Barbara, Ca, UsDuring my time here, I assisted the Yardi clients on daily basis with multifamily setup and diagnostics on the RENTCafe/Voyager Platform. I collaborated regularly with teams to enhance co-workers' performance by communicating new product knowledge. I mentored new employees. Moreover, I ensured highest visits on confluence page that supported other account managers with resolution of client cases. In addition to the above, I served as a subject matter expert in program, that positioned as go to person. Lastly, I mastered troubleshooting abilities and multitasking skills.A few of my notable accomplishments are:• Commended by colleagues and clients on delivering outstanding customer service.• Honored as Employee of the Month.• Continuously gained positive feedback from clients.• Consistently recognized as top case closer in the company.• Played key role as assisting other team members in timely completion of top cases, while exceeding daily goals.• Liaised between new and existing client implementations and various teams and departments within company.• Led project management activities from conception to completion.
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Autotech Team LeaderBest Buy Oct 2003 - Sep 2017Richfield, Minnesota, UsDuring my stint here, I managed district sales and productivity, while exceeding quarterly goals by 10% average. I was accountable for assisting training and development across district comprising 24 techs by periodically visiting locations and providing onsite demonstrations. I chaired store meetings to deliver excellent customer service.A few of my key accomplishments are mentioned below:• Recognized for consistently demonstrating top performance in NPS surveys (sample and score).• Achieved top sales across district.• Enabled team to accomplish maximum productivity numbers.• Devised innovative methodologies to boost customer sales and satisfaction rate. -
Me Commercial Autotech Manager At Best Buy For BusinessBest Buy Aug 2012 - May 2013Richfield, Minnesota, UsI established new market with B2B Sales and installations for automotive dealership accounts. One of my key responsibilities was to oversee the autotech personnel, including quality control, training, inventory management, and product fulfillment. I served as a relationship liaison between dealership and retail store personnel.A few of key accomplishments are mentioned below:• Steered organization in marginal sales with continuous growth, month over month.• Grew dealership customer base on monthly basis.• Accomplished top sales and margin across region.
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Lead Technician911 Vehicle Aug 2004 - Sep 2008Sales and installation of public safety equipment. Lead a team of 6, on new product training and quality control. Also responsible for meeting deadlines and customer support.
Eric Cordova Skills
Eric Cordova Education Details
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California State University, FullertonAnd Related Support Services -
Cypress CollegeGeneral
Frequently Asked Questions about Eric Cordova
What company does Eric Cordova work for?
Eric Cordova works for Eng Flanders Group, Inc.
What is Eric Cordova's role at the current company?
Eric Cordova's current role is Top-Performing & Customer-Focused Manager | People First | Strategic Planning | Team Building & Leadership | Cross-functional Collaborations | Technical Account Management | Quality Control & Assurance.
What is Eric Cordova's email address?
Eric Cordova's email address is ec****@****ian.com
What is Eric Cordova's direct phone number?
Eric Cordova's direct phone number is +156275*****
What schools did Eric Cordova attend?
Eric Cordova attended California State University, Fullerton, Cypress College.
What skills is Eric Cordova known for?
Eric Cordova has skills like Sales Management, Merchandising, Customer Service, Customer Satisfaction, Inventory Management, Sales.
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