Eric C. Email & Phone Number

Austin, Texas

Responsible for performing moderately complex (journey-level) computer systems analysis work involving analyzing user requirements, procedures, and problems to automate processing or to improve existing systems. Primary SharePoint Administrator for Human Resources, working with other members of the agency’s SharePoint Support Team; serves as a member of.

Olympia, WA

• Responsible for responding to, troubleshooting, and resolving tier one and tier two technical support requests to include installing workstations, peripheral hardware/software, configuring mobile computing devices.
• Use knowledge of IT principles to provide technical support for desktop/laptop PCs, mobile devices, critical business applications, software, and other IT assets including access control devices, printers, and.
• Diagnose, troubleshoot, and resolve routine and complex system software, hardware, network, and other computing related problems using various methods and best practices to ensure continuous statewide service.
• Coordinate mission critical and business essential statewide server and network device system outages with internal and external IT staff from statewide agencies, field technicians, and other stakeholders.
• Coordinate user account setup and management of 3rd party applications; facilitates access to applications (SEMS, Accurint, Skype, Barcode, ACES Online, etc.) and associated IT share folders.
• Escalates highly complex tier 2 and tier 3 level issues to correct IT support group for resolution according to established procedures.

Dupont, WA

The City Council is responsible for enacting all legislation and making general policy decisions governing the City.

Tacoma, WA

Provide technical software, hardware, and network problem resolution to faculty, student, and staff by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training; create technical.

Olympia, WA

A Geek Squad Operations Agent handles service traffic, making sure clients get their issues assessed and are connected with the best service for their tech problem. They quickly and accurately manage the inbound and outbound phone calls and successfully manage the escalation process with third party vendors and internal service center repairs. They manage.

Olympia, WA

Consultation Agents are the solutions experts, managing the check-in and check-out experience for clients and helping find the complete solution for their tech problems. Consultation Agents also coach the sales team, building trust and explaining services and technology to help staff match available services with the challenges customers are facing. Their.

Tacoma, WA

Served as principal advisor to commander of a 325-person battalion, regarding professional development, order, discipline, and training with a focus on recruiting and retention. Advised staff on development of policies and standards related to care of personnel, ensuring they were paid, clothed, fed, trained, “accounted for,” and their skills properly.

Tacoma, WA

Responsible for 29 separate suborganizations at 12 locations. Managed a budget in excess of $300K, and was responsible for over $1M in additional budgets managed by subordinates. Additionally, acted as Information Management Officer (IMO) and Information Assurance Security Officer. Active Guard Reserve Manager (HR Manager) for all full-time employees.

As, Business Administration

Itil & Security+ Certification, Solution Desk And Systems Administration Training Program

Activities and Societies: Security+, Network+, Windows Server 2008, Windows 7, ITIL

Undergraduate Certificate, It Infrastructure Security