• Ensure customers adopt and derive maximum value from their investment in Datorama, utilize their licenses, identify new opportunities, and collaborate with other Salesforce stakeholder teams to ensure retention and growth.• Create and implement Success Plans to drive customers towards the adoption of additional use-cases • Train new customers on how to use the Datorama platform in a way that is tailored to their specific use-case and implementation. • Monitor customer usage data, health indicators, and use-case growth opportunities and translate into strategies for success• Collaborate with cross-functional teams such as Implementation, Account Management, and Global Support, team to ensure the proper approach is taken holistically to maximize a new customer’s success• Play a fundamental part in coaching customers to establish and manage their Change Management/Governance/Centre of Excellence programs.

• Helped create foundational processes, workflows, and timelines for Electronic Arts and Twitter.• Worked with Dunkin and The Home Depot to provide solutions and recommendations for fixing process issues.• Works with the Albertsons team to change the status quo mindset from negative to positive by being a positive goal-oriented voice on the team.• Streamlines Albertsons campaign build processes by empowering team members to own their roles and think critically about how to automate repeated tasks.• Gains the trust of the Albertsons team by ensuring error-free campaigns and being transparent when incidents occur.

• Led campaign operations teams in executing enterprise level email marketing programs for clients such as Union Bank and Beats by Dre.• Helped manage Production Consultants and Deployment Specialists to ensure everyone was aligned on daily priorities.• Managed the issue escalation process for errors and SLA violations.• Tracked the financial and resource utilization of the Union Bank campaign engagement, including regular communication to the customer regarding financial overages and campaign volume.

• Helped find strategies and solutions for client's email marketing programs.• Managed a book of business that was 10+ clients - 3MM yearly revenue.• Cross-sold and up sold client's on other lines of business and solutions 3rd party vendors provide through partnerships.

• Worked with Yahoo on a daily basis to expand their marketing programs further.• Helped manage all aspects of the client’s email and mobile marketing programs with a medium sized team to grow the business in a meaningful way based on the client goals.• Grew and nurtured two Account Managers with 1 on 1s, growth plans, and constructive reviews.• Kept track of team member workloads and rebalanced/assigned campaigns weekly. • Presented at quarterly business reviews which consisted of relevant marketing metrics and providing a forum to promote industry best practices with recommendations.• Instrumental in creating and executing highly successful email programs such as the Yahoo Fantasy Football Newsletter and Daily Yahoo newsletter.

• Cultivated and expanded relationship with Yahoo.• Worked with Yahoo to set up, test, and deploy email marketing campaigns. • Dedicated resource to discuss high level topics, new initiatives/projects and best practice advice to nurture relationship.• Indirectly managed team that was responsible for the execution of email production, project scoping, and implementation.• Presented at quarterly business reviews which included presentation of new ideas and areas of opportunity for client growth.• Trained & mentored account managers in their professional development.

• Interacted with Enterprise clients on a daily basis answering questions regarding production, projects and/or application inquiries.• Set up, tested, and deployed clients' e-mail marketing campaigns using our proprietary, web-based applications.• Provided recommendations to clients based on interpreting results of their campaigns.• Managed our clients' subscriber databases, which included creating and updating their lists and segmenting data for targeted e-mail campaigns.• Actively collaborated with clients to build and improve their e-mail marketing strategies.• Resolved client issues, proposed solutions and escalated to the appropriate person to the point of resolution.• Trained clients on the functionality of our web-based applications.• Conducted tests to measure and maximize a variety of metrics with the goal of program growth and improvement.