Eric Costa Email & Phone Number

San Francisco, CA, US

San Francisco, CA, US

San Jose, CA, US

San Francisco, California, US

San Francisco, California, US

• Ensure customers adopt and derive maximum value from their investment in Datorama, utilize their licenses, identify new opportunities, and collaborate with other Salesforce stakeholder teams to ensure retention and.
• Create and implement Success Plans to drive customers towards the adoption of additional use-cases
• Train new customers on how to use the Datorama platform in a way that is tailored to their specific use-case and implementation.
• Monitor customer usage data, health indicators, and use-case growth opportunities and translate into strategies for success
• Collaborate with cross-functional teams such as Implementation, Account Management, and Global Support, team to ensure the proper approach is taken holistically to maximize a new customer’s success
• Play a fundamental part in coaching customers to establish and manage their Change Management/Governance/Centre of Excellence programs.

San Francisco, California, US

• Helped create foundational processes, workflows, and timelines for Electronic Arts and Twitter.
• Worked with Dunkin and The Home Depot to provide solutions and recommendations for fixing process issues.
• Works with the Albertsons team to change the status quo mindset from negative to positive by being a positive goal-oriented voice on the team.
• Streamlines Albertsons campaign build processes by empowering team members to own their roles and think critically about how to automate repeated tasks.
• Gains the trust of the Albertsons team by ensuring error-free campaigns and being transparent when incidents occur.

San Francisco, California, US

• Led campaign operations teams in executing enterprise level email marketing programs for clients such as Union Bank and Beats by Dre.
• Helped manage Production Consultants and Deployment Specialists to ensure everyone was aligned on daily priorities.
• Managed the issue escalation process for errors and SLA violations.
• Tracked the financial and resource utilization of the Union Bank campaign engagement, including regular communication to the customer regarding financial overages and campaign volume.

Costa Mesa, CA, US

• Helped find strategies and solutions for client's email marketing programs.
• Managed a book of business that was 10+ clients - 3MM yearly revenue.
• Cross-sold and up sold client's on other lines of business and solutions 3rd party vendors provide through partnerships.

Costa Mesa, CA, US

• Worked with Yahoo on a daily basis to expand their marketing programs further.
• Helped manage all aspects of the client’s email and mobile marketing programs with a medium sized team to grow the business in a meaningful way based on the client goals.
• Grew and nurtured two Account Managers with 1 on 1s, growth plans, and constructive reviews.
• Kept track of team member workloads and rebalanced/assigned campaigns weekly.
• Presented at quarterly business reviews which consisted of relevant marketing metrics and providing a forum to promote industry best practices with recommendations.
• Instrumental in creating and executing highly successful email programs such as the Yahoo Fantasy Football Newsletter and Daily Yahoo newsletter.

Costa Mesa, CA, US

• Cultivated and expanded relationship with Yahoo.
• Worked with Yahoo to set up, test, and deploy email marketing campaigns.
• Dedicated resource to discuss high level topics, new initiatives/projects and best practice advice to nurture relationship.
• Indirectly managed team that was responsible for the execution of email production, project scoping, and implementation.
• Presented at quarterly business reviews which included presentation of new ideas and areas of opportunity for client growth.
• Trained & mentored account managers in their professional development.

Costa Mesa, CA, US

• Interacted with Enterprise clients on a daily basis answering questions regarding production, projects and/or application inquiries.
• Set up, tested, and deployed clients' e-mail marketing campaigns using our proprietary, web-based applications.
• Provided recommendations to clients based on interpreting results of their campaigns.
• Managed our clients' subscriber databases, which included creating and updating their lists and segmenting data for targeted e-mail campaigns.
• Actively collaborated with clients to build and improve their e-mail marketing strategies.
• Resolved client issues, proposed solutions and escalated to the appropriate person to the point of resolution.