Eric Pommer Email & Phone Number

Denver, CO, US

Greater Denver Area

Client relationship manager directing managed cyber security services deployment and ongoing threat monitoring, detection, and response. Focused on enterprise level organizations in the central and western US.

Western US, Denver Based

• Directed team of program managers chartered to develop and drive complex IT consulting engagements. Portfolio of up to 15 active programs, valued at up to $10M each, involving multiple vendor and client stakeholders..
• Worked jointly with engineering teams and partners to propose, develop and deliver initial west U.S. cloud solutions, including value proposition, enterprise architecture fit, data center integration, services.
• Performed program management and oversight of multiple engagements focused on mission critical data communication and management leveraging high performance computing, data networks, and storage configurations..
• Increased customer satisfaction by providing hands-on program execution support in critical accounts through governance, structured communication, quality assurance, and issue escalation/resolution.
• Drove delivery efficiency by liaising with peers in North America to develop and refine solution and related program use cases, value proposition, role definition, and methodology standardization. Tooling based on.
• Collaborated with team to create customer satisfaction through effective program execution, achieving “best in class” 3rd-party ratings for professional services in Western U.S.

Pacific North West

• Led Technical Solutions professional services operations supporting portfolio of up to 40 concurrent projects with related top line and margin responsibility. Directed team of project / program managers, supported by.
• Managed operations, consistently meeting or exceeding portfolio revenue and profitability targets $10M to $20M / year top line.
• Networked with internal sales teams and external partners defining and closing multiple professional services opportunities that generated multi-million dollar professional services engagements. Including requirements.
• Maximized customer stakeholder satisfaction by setting clear and effective customer expectations followed by successful execution to expectations. Led to continued client relationships and repeat business.
• Reduced operations cost in the range of 20% by developing and managing culturally diverse project delivery team, including on shore, off shore, and partner resources.
• Created and deployed structured-solutions assurance program and qualification process that reduced solution implementation issues in excess of 20%.

West US

• Lead EMC Technical Solutions Professional Services focused on the Telecommunications, Media and Entertainment market. Managed operations supporting a portfolio of 10 to 30 concurrent projects that produced top line in.
• Define, drive and close multiple professional services opportunities that generated multi-million dollar professional services engagements. Included project concept and proposal development, customer presentation.
• Drove customer satisfaction through setting clear and effective customer expectations followed by delivery to expectations.
• Supported and managed a resolution process for customer escalations due to delivery challenges, gaps in product fit, or environmental issues.

Greater Denver Area

• Program/project management of technical services engagements within a national and global context, telecommunications industry focus.
• Focused on the deployment and integration of business continuity and storage resource management tool sets.
• Drove standardized best practices for storage area network and NAS design, as well as implementation services.

Western US

Business development for an IT venture consulting startup from Stanford Research Institute. Focus areas include business strategy and tactical planning for storage solutions and services within telecommunications industry.

Mba Finance, Ms Telecommunications

Bs Economics And Accounting