Client relationship manager directing managed cyber security services deployment and ongoing threat monitoring, detection, and response. Focused on enterprise level organizations in the central and western US.

Directed team of program managers chartered to develop and drive complex IT consulting engagements. Portfolio of up to 15 active programs, valued at up to $10M each, involving multiple vendor and client stakeholders. Primary industries included healthcare, retail, telecommunications, manufacturing, finance, state and local government & others. Typical engagements included large scale infrastructure integration & management, virtualization, cloud, IT process consulting & automation, data center move, data migration, business continuity, archive. • Worked jointly with engineering teams and partners to propose, develop and deliver initial west U.S. cloud solutions, including value proposition, enterprise architecture fit, data center integration, services definition, delivery approach, program artifacts, and program / project management structure (Waterfall and Agile), resulting in cloud delivery efficiency and value realization.• Performed program management and oversight of multiple engagements focused on mission critical data communication and management leveraging high performance computing, data networks, and storage configurations. (Business continuity, migrations, moves, VDI, data lakes, etc.) • Increased customer satisfaction by providing hands-on program execution support in critical accounts through governance, structured communication, quality assurance, and issue escalation/resolution. • Drove delivery efficiency by liaising with peers in North America to develop and refine solution and related program use cases, value proposition, role definition, and methodology standardization. Tooling based on Microsoft SharePoint for collaboration, workflow automation, and artifact retention.• Collaborated with team to create customer satisfaction through effective program execution, achieving “best in class” 3rd-party ratings for professional services in Western U.S.

Led Technical Solutions professional services operations supporting portfolio of up to 40 concurrent projects with related top line and margin responsibility. Directed team of project / program managers, supported by team of 30+ technical resources, partners, and background engineering resources.• Managed operations, consistently meeting or exceeding portfolio revenue and profitability targets $10M to $20M / year top line.• Networked with internal sales teams and external partners defining and closing multiple professional services opportunities that generated multi-million dollar professional services engagements. Including requirements capture, business and financial analysis, solution development, proposal, SOWs / contracts, subject matter expert contract negotiations for services with clients and vendors.• Maximized customer stakeholder satisfaction by setting clear and effective customer expectations followed by successful execution to expectations. Led to continued client relationships and repeat business.• Reduced operations cost in the range of 20% by developing and managing culturally diverse project delivery team, including on shore, off shore, and partner resources.• Created and deployed structured-solutions assurance program and qualification process that reduced solution implementation issues in excess of 20%.• Provided program management for large scale programs involving operations in US, Asia and Europe. Each focused on consistent site based methodology and management processes which yielded consistent deliverables across disperse locations.• Supported and managed resolution process for client escalations due to delivery challenges, gaps in product fit, or environmental issues, resulting in increased customer satisfaction.

Lead EMC Technical Solutions Professional Services focused on the Telecommunications, Media and Entertainment market. Managed operations supporting a portfolio of 10 to 30 concurrent projects that produced top line in the range of $15M-$20M yr. • Define, drive and close multiple professional services opportunities that generated multi-million dollar professional services engagements. Included project concept and proposal development, customer presentation, SOW/contract development and finalization with the customer.• Drove customer satisfaction through setting clear and effective customer expectations followed by delivery to expectations. • Supported and managed a resolution process for customer escalations due to delivery challenges, gaps in product fit, or environmental issues.

Program/project management of technical services engagements within a national and global context, telecommunications industry focus. • Focused on the deployment and integration of business continuity and storage resource management tool sets.• Drove standardized best practices for storage area network and NAS design, as well as implementation services.

Business development for an IT venture consulting startup from Stanford Research Institute. Focus areas include business strategy and tactical planning for storage solutions and services within telecommunications industry.