Eric Crane Email and Phone Number
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Eric Crane is a The bridge between your customers' data and your software at Flatfile Inc.. Colleagues describe him as "Working with Eric has been a highlight of my career. He's the rare product manager who understands every aspect of a product, from marketing and business value down to the gritty engineering details. He's scrappy and flexible, guiding the team through ever-changing priorities with ease. Most importantly, he genuinely cares about the people he works with. I would jump at the opportunity to work with him again.", "Eric was my research assistant for two years. He is a brilliant guy, independent, precise, and extremely reliable. While working with me, he took the lead on a number of research projects involving data gathering and organization, helped with editing research papers, and dealt with student exams from their formulation to their corrections. I could not have hoped for a better research assistant.", and "Eric has done an amazing job as a project manager at Lovely. I’ve watched him spend an inordinate amount of effort ensuring not only that his projects are running smoothly, but that we are also delivering a fantastic experience to consumers. He is routinely been referred to as a “savior” by his teammates, stepping in wherever his support is needed. In the time we have worked together I have watched him grow immensely and I know he will continue to do so as he progresses in his career. He has great things ahead of him."
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CooFlatfile Inc. Nov 2018 - PresentDenver, Colorado, UsAt Flatfile, we envision a world where data is exchanged seamlessly between organizations. Our data platform ensures that exchange is both delightful and robust. From Fortune 500 enterprises to growing SaaS businesses - and everything in between - we transform the drudgery of data exchange into delight. -
HostCustomer Success Leader Jun 2020 - Dec 2021Every week, I sit down with an experienced leader to discuss trends in customer success. Each discussion is engaging but bite-sized: you can easily listen to the 20-30 minute episodes over a quick lunch or workout.If you're a CS leader or know someone who we should have on the show, let me know!Apple: https://podcasts.apple.com/us/podcast/customer-success-leader/id1528594709Spotify: https://open.spotify.com/show/5N7h1UbhpPH5lAzHVwhZJ7?si=aaJsVQiQS4617-LBwSvZuAStitcher: https://www.stitcher.com/podcast/customer-success-leaderGoogle: https://podcasts.google.com/feed/aHR0cHM6Ly9jdXN0b21lcnN1Y2Nlc3NsZWFkZXIubGlic3luLmNvbS9yc3M=Overcast: https://overcast.fm/+hmRbTR05U -
Business AdvisorInsight Optics Aug 2018 - Jun 2020Atlanta, Georgia, UsConnecting primary care providers with eye care specialists for assisted retinal screenings. -
FounderAgile Energy Networks Aug 2018 - May 2019Atlanta, Georgia, UsAt Agile Energy Networks, we believe that meaningful connections between people, businesses, and energy will power the future. I started AEN with the goal of accelerating the transition to a clean energy future by creating those meaningful connections.Our focus is helping those interested in purchasing clean energy connect with project developers who can turn that interest into a reality. Let us know if you're interested in low cost, fixed price, environmentally friendly solar power at agileenergynetworks.com. -
Product, Partnerships, And MarketingEnvoy Inc. Mar 2016 - Sep 2018San Francisco, California, UsEnvoy is challenging the status quo of workplace technology by rethinking how offices should operate. Backed by Andreessen Horowitz, Envoy leverages software to guide real-world efficiency, experience, and security improvements around the office. I started as Envoy’s first Product Manager (employee number 18), responsible for all product development efforts as the company grew by 10x over three years. I also:• Led research, design, implementation, and marketing strategy for Envoy's second business product, Deliveries, which has grown to ###+ customers, $###K+ ARR, and NPS +52 in 8 months since launch• Built Envoy’s integrations platform alongside enterprise technology partners like Cisco, HP, and Box• Organized and led large research initiatives to define the company’s long-term product vision• Implemented and iterated on product development methodologies such as Agile and Kanban• Defined Visitors product enhancements to reverse a downward trend in customer growth and improve user retention to more than 90% week-over-week -
Product Lead & General Manager - Lovely DirectLovely Inc Jun 2015 - Feb 2016Atlanta, Ga, UsLovely was the technology-focused group within RentPath, a large independent rental listing provider. I joined Lovely to build the rental industry’s first automated leasing solution from the ground up, called Lovely Direct. Despite Lovely Direct’s early success, RentPath chose to close the Lovely office in San Francisco in February 2016. During my time at Lovely Direct, I also:• Designed the company’s next generation business model for the independent landlord market• Led the 10-person product and engineering team to a 62% unit cost reduction• Refocused the four members of the sales and marketing team from a traditional outbound sales model to an inbound marketing program, reducing customer acquisition costs by 65%• Developed pricing and listing features, reducing average time on market from 32 to 18 days• Prioritized and met customer needs, earning a +80 NPS, 4.5 Yelp rating, and 4.7 Google+ rating -
Marketing Lead (Part-Time)Fullstory Sep 2014 - May 2015Atlanta, Georgia, UsFullStory records and reproduces real user experiences that product teams can analyze. I was FullStory’s 8th employee (part-time during my second year of business school) and turned a small channel analysis project into development of the company’s entire marketing strategy, nearly doubling the customer growth rate and culminating with a Series A investment by KPCB. I also: • Developed case studies and partnerships that have improved lead conversion by 3x and 6x, respectively• Launched engagement marketing program, leading to more informed product feedback and dozens of referrals• Revised marketing automation process, improving prospect engagement by more than 40%• Launched customer newsletter (>50% engagement), created blog and educational content, sourced new partners -
Graduate Research AssistantGeorgia Institute Of Technology Aug 2013 - Apr 2015Atlanta, Georgia , Us• Build and maintain a large database of startups and entrepreneurs for academic analysis• Revise the core economics curriculum and class materials• Edit and provide recommendations for academic papers -
Mba Summer InternRelateiq May 2014 - Jul 2014Palo Alto, Ca, UsSalesforce for Small Business is a lightweight CRM solution. During my MBA internship, I completed a dozen different projects to improve the company’s efficiency, including revamping customer support processes to reduce time spent per request by 30% and building SQL-based reporting to help customer success teams identify potential churn candidates. Salesforce purchased RelateIQ during the summer I worked there. -
Founding Team MemberEnergy Internet (Now Prosumergrid) Mar 2014 - Jul 2014ProsumerGrid’s software helps utilities better integrate renewable energy resources into their planning. I developed the company’s go-to-market strategy, product design, business model, financial projections, and investor materials. I led the transition of ProsumerGrid from a research project to a company, and earned the company’s first $100K in seed funding through the National Clean Energy Competition.
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Customer Success OwnerCrimson Hexagon Mar 2012 - Jul 2013Boston, Ma, UsCrimson Hexagon leverages AI and machine learning to deliver consumer insights to some of the world’s biggest brands. While at Crimson Hexagon, I managed a $2M+ book of business, led enterprise client engagements, and had net-negative churn above 20% across all my accounts.• Created comprehensive data mapping documentation and analysis; presented this information to executive team, leading to product initiatives focused on resultant behavioral metrics• Designed and implemented new knowledge management and agile development systems• Trained 20+ clients and designed updated educational materials, which reduced clients’ support needs -
Technical CoordinatorEpic Aug 2009 - Feb 2012Verona, Wi, UsEpic is the market-leading electronic health record. While working in Technical Services at Epic, I wrote custom code, performed technical troubleshooting, and implemented new features for three enterprise healthcare systems. I was later promoted to Technical Coordinator, where I led a team of 11 during an on time, under budget, $100M install of Epic's electronic medical record software.
Eric Crane Education Details
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Georgia Institute Of TechnologyTechnology And Entrepreneurship -
Emory University - Goizueta Business SchoolFinance And Consulting
Frequently Asked Questions about Eric Crane
What company does Eric Crane work for?
Eric Crane works for Flatfile Inc.
What is Eric Crane's role at the current company?
Eric Crane's current role is The bridge between your customers' data and your software.
What is Eric Crane's email address?
Eric Crane's email address is er****@****ail.com
What is Eric Crane's direct phone number?
Eric Crane's direct phone number is +167845*****
What schools did Eric Crane attend?
Eric Crane attended Georgia Institute Of Technology, Emory University - Goizueta Business School.
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