Eric Crane Email & Phone Number

Denver, Colorado, US

At Flatfile, we envision a world where data is exchanged seamlessly between organizations. Our data platform ensures that exchange is both delightful and robust. From Fortune 500 enterprises to growing SaaS businesses - and everything in between - we transform the drudgery of data exchange into delight.

Every week, I sit down with an experienced leader to discuss trends in customer success. Each discussion is engaging but bite-sized: you can easily listen to the 20-30 minute episodes over a quick lunch or workout.If you're a CS leader or know someone who we should have on the show, let me know!Apple.

Atlanta, Georgia, US

Connecting primary care providers with eye care specialists for assisted retinal screenings.

Atlanta, Georgia, US

At Agile Energy Networks, we believe that meaningful connections between people, businesses, and energy will power the future. I started AEN with the goal of accelerating the transition to a clean energy future by creating those meaningful connections.Our focus is helping those interested in purchasing clean energy connect with project developers who can.

San Francisco, California, US

• Envoy is challenging the status quo of workplace technology by rethinking how offices should operate. Backed by Andreessen Horowitz, Envoy leverages software to guide real-world efficiency, experience, and security.
• Led research, design, implementation, and marketing strategy for Envoy's second business product, Deliveries, which has grown to ###+ customers, $###K+ ARR, and NPS +52 in 8 months since launch
• Built Envoy’s integrations platform alongside enterprise technology partners like Cisco, HP, and Box
• Organized and led large research initiatives to define the company’s long-term product vision
• Implemented and iterated on product development methodologies such as Agile and Kanban
• Defined Visitors product enhancements to reverse a downward trend in customer growth and improve user retention to more than 90% week-over-week

Atlanta, GA, US

• Lovely was the technology-focused group within RentPath, a large independent rental listing provider. I joined Lovely to build the rental industry’s first automated leasing solution from the ground up, called Lovely.
• Designed the company’s next generation business model for the independent landlord market
• Led the 10-person product and engineering team to a 62% unit cost reduction
• Refocused the four members of the sales and marketing team from a traditional outbound sales model to an inbound marketing program, reducing customer acquisition costs by 65%
• Developed pricing and listing features, reducing average time on market from 32 to 18 days
• Prioritized and met customer needs, earning a +80 NPS, 4.5 Yelp rating, and 4.7 Google+ rating

Atlanta, Georgia, US

• FullStory records and reproduces real user experiences that product teams can analyze. I was FullStory’s 8th employee (part-time during my second year of business school) and turned a small channel analysis project.
• Developed case studies and partnerships that have improved lead conversion by 3x and 6x, respectively
• Launched engagement marketing program, leading to more informed product feedback and dozens of referrals
• Revised marketing automation process, improving prospect engagement by more than 40%
• Launched customer newsletter (>50% engagement), created blog and educational content, sourced new partners

Atlanta, Georgia, US

• Build and maintain a large database of startups and entrepreneurs for academic analysis
• Revise the core economics curriculum and class materials
• Edit and provide recommendations for academic papers

Palo Alto, CA, US

Salesforce for Small Business is a lightweight CRM solution. During my MBA internship, I completed a dozen different projects to improve the company’s efficiency, including revamping customer support processes to reduce time spent per request by 30% and building SQL-based reporting to help customer success teams identify potential churn candidates..

ProsumerGrid’s software helps utilities better integrate renewable energy resources into their planning. I developed the company’s go-to-market strategy, product design, business model, financial projections, and investor materials. I led the transition of ProsumerGrid from a research project to a company, and earned the company’s first $100K in seed.

Boston, MA, US

• Crimson Hexagon leverages AI and machine learning to deliver consumer insights to some of the world’s biggest brands. While at Crimson Hexagon, I managed a $2M+ book of business, led enterprise client engagements, and.
• Created comprehensive data mapping documentation and analysis; presented this information to executive team, leading to product initiatives focused on resultant behavioral metrics
• Designed and implemented new knowledge management and agile development systems
• Trained 20+ clients and designed updated educational materials, which reduced clients’ support needs

Verona, WI, US

Epic is the market-leading electronic health record. While working in Technical Services at Epic, I wrote custom code, performed technical troubleshooting, and implemented new features for three enterprise healthcare systems. I was later promoted to Technical Coordinator, where I led a team of 11 during an on time, under budget, $100M install of Epic's.

Master Of Business Administration (M.B.A.), Technology And Entrepreneurship

Bba, Finance And Consulting