Eric Crane

Eric Crane Email and Phone Number

The bridge between your customers' data and your software @ Flatfile Inc.
Eric Crane's Location
Danville, California, United States, United States
About Eric Crane

Eric Crane is a The bridge between your customers' data and your software at Flatfile Inc.. Colleagues describe him as "Working with Eric has been a highlight of my career. He's the rare product manager who understands every aspect of a product, from marketing and business value down to the gritty engineering details. He's scrappy and flexible, guiding the team through ever-changing priorities with ease. Most importantly, he genuinely cares about the people he works with. I would jump at the opportunity to work with him again.", "Eric was my research assistant for two years. He is a brilliant guy, independent, precise, and extremely reliable. While working with me, he took the lead on a number of research projects involving data gathering and organization, helped with editing research papers, and dealt with student exams from their formulation to their corrections. I could not have hoped for a better research assistant.", and "Eric has done an amazing job as a project manager at Lovely. I’ve watched him spend an inordinate amount of effort ensuring not only that his projects are running smoothly, but that we are also delivering a fantastic experience to consumers. He is routinely been referred to as a “savior” by his teammates, stepping in wherever his support is needed. In the time we have worked together I have watched him grow immensely and I know he will continue to do so as he progresses in his career. He has great things ahead of him."

Eric Crane's Current Company Details
Flatfile Inc.

Flatfile Inc.

View
The bridge between your customers' data and your software
Eric Crane Work Experience Details
  • Flatfile Inc.
    Coo
    Flatfile Inc. Nov 2018 - Present
    Denver, Colorado, Us
    At Flatfile, we envision a world where data is exchanged seamlessly between organizations. Our data platform ensures that exchange is both delightful and robust. From Fortune 500 enterprises to growing SaaS businesses - and everything in between - we transform the drudgery of data exchange into delight.
  • Customer Success Leader
    Host
    Customer Success Leader Jun 2020 - Dec 2021
    Every week, I sit down with an experienced leader to discuss trends in customer success. Each discussion is engaging but bite-sized: you can easily listen to the 20-30 minute episodes over a quick lunch or workout.If you're a CS leader or know someone who we should have on the show, let me know!Apple: https://podcasts.apple.com/us/podcast/customer-success-leader/id1528594709Spotify: https://open.spotify.com/show/5N7h1UbhpPH5lAzHVwhZJ7?si=aaJsVQiQS4617-LBwSvZuAStitcher: https://www.stitcher.com/podcast/customer-success-leaderGoogle: https://podcasts.google.com/feed/aHR0cHM6Ly9jdXN0b21lcnN1Y2Nlc3NsZWFkZXIubGlic3luLmNvbS9yc3M=Overcast: https://overcast.fm/+hmRbTR05U
  • Insight Optics
    Business Advisor
    Insight Optics Aug 2018 - Jun 2020
    Atlanta, Georgia, Us
    Connecting primary care providers with eye care specialists for assisted retinal screenings.
  • Agile Energy Networks
    Founder
    Agile Energy Networks Aug 2018 - May 2019
    Atlanta, Georgia, Us
    At Agile Energy Networks, we believe that meaningful connections between people, businesses, and energy will power the future. I started AEN with the goal of accelerating the transition to a clean energy future by creating those meaningful connections.Our focus is helping those interested in purchasing clean energy connect with project developers who can turn that interest into a reality. Let us know if you're interested in low cost, fixed price, environmentally friendly solar power at agileenergynetworks.com.
  • Envoy Inc.
    Product, Partnerships, And Marketing
    Envoy Inc. Mar 2016 - Sep 2018
    San Francisco, California, Us
    Envoy is challenging the status quo of workplace technology by rethinking how offices should operate. Backed by Andreessen Horowitz, Envoy leverages software to guide real-world efficiency, experience, and security improvements around the office. I started as Envoy’s first Product Manager (employee number 18), responsible for all product development efforts as the company grew by 10x over three years. I also:• Led research, design, implementation, and marketing strategy for Envoy's second business product, Deliveries, which has grown to ###+ customers, $###K+ ARR, and NPS +52 in 8 months since launch• Built Envoy’s integrations platform alongside enterprise technology partners like Cisco, HP, and Box• Organized and led large research initiatives to define the company’s long-term product vision• Implemented and iterated on product development methodologies such as Agile and Kanban• Defined Visitors product enhancements to reverse a downward trend in customer growth and improve user retention to more than 90% week-over-week
  • Lovely Inc
    Product Lead & General Manager - Lovely Direct
    Lovely Inc Jun 2015 - Feb 2016
    Atlanta, Ga, Us
    Lovely was the technology-focused group within RentPath, a large independent rental listing provider. I joined Lovely to build the rental industry’s first automated leasing solution from the ground up, called Lovely Direct. Despite Lovely Direct’s early success, RentPath chose to close the Lovely office in San Francisco in February 2016. During my time at Lovely Direct, I also:• Designed the company’s next generation business model for the independent landlord market• Led the 10-person product and engineering team to a 62% unit cost reduction• Refocused the four members of the sales and marketing team from a traditional outbound sales model to an inbound marketing program, reducing customer acquisition costs by 65%• Developed pricing and listing features, reducing average time on market from 32 to 18 days• Prioritized and met customer needs, earning a +80 NPS, 4.5 Yelp rating, and 4.7 Google+ rating
  • Fullstory
    Marketing Lead (Part-Time)
    Fullstory Sep 2014 - May 2015
    Atlanta, Georgia, Us
    FullStory records and reproduces real user experiences that product teams can analyze. I was FullStory’s 8th employee (part-time during my second year of business school) and turned a small channel analysis project into development of the company’s entire marketing strategy, nearly doubling the customer growth rate and culminating with a Series A investment by KPCB. I also: • Developed case studies and partnerships that have improved lead conversion by 3x and 6x, respectively• Launched engagement marketing program, leading to more informed product feedback and dozens of referrals• Revised marketing automation process, improving prospect engagement by more than 40%• Launched customer newsletter (>50% engagement), created blog and educational content, sourced new partners
  • Georgia Institute Of Technology
    Graduate Research Assistant
    Georgia Institute Of Technology Aug 2013 - Apr 2015
    Atlanta, Georgia , Us
    • Build and maintain a large database of startups and entrepreneurs for academic analysis• Revise the core economics curriculum and class materials• Edit and provide recommendations for academic papers
  • Relateiq
    Mba Summer Intern
    Relateiq May 2014 - Jul 2014
    Palo Alto, Ca, Us
    Salesforce for Small Business is a lightweight CRM solution. During my MBA internship, I completed a dozen different projects to improve the company’s efficiency, including revamping customer support processes to reduce time spent per request by 30% and building SQL-based reporting to help customer success teams identify potential churn candidates. Salesforce purchased RelateIQ during the summer I worked there.
  • Energy Internet (Now Prosumergrid)
    Founding Team Member
    Energy Internet (Now Prosumergrid) Mar 2014 - Jul 2014
    ProsumerGrid’s software helps utilities better integrate renewable energy resources into their planning. I developed the company’s go-to-market strategy, product design, business model, financial projections, and investor materials. I led the transition of ProsumerGrid from a research project to a company, and earned the company’s first $100K in seed funding through the National Clean Energy Competition.
  • Crimson Hexagon
    Customer Success Owner
    Crimson Hexagon Mar 2012 - Jul 2013
    Boston, Ma, Us
    Crimson Hexagon leverages AI and machine learning to deliver consumer insights to some of the world’s biggest brands. While at Crimson Hexagon, I managed a $2M+ book of business, led enterprise client engagements, and had net-negative churn above 20% across all my accounts.• Created comprehensive data mapping documentation and analysis; presented this information to executive team, leading to product initiatives focused on resultant behavioral metrics• Designed and implemented new knowledge management and agile development systems• Trained 20+ clients and designed updated educational materials, which reduced clients’ support needs
  • Epic
    Technical Coordinator
    Epic Aug 2009 - Feb 2012
    Verona, Wi, Us
    Epic is the market-leading electronic health record. While working in Technical Services at Epic, I wrote custom code, performed technical troubleshooting, and implemented new features for three enterprise healthcare systems. I was later promoted to Technical Coordinator, where I led a team of 11 during an on time, under budget, $100M install of Epic's electronic medical record software.

Eric Crane Education Details

  • Georgia Institute Of Technology
    Georgia Institute Of Technology
    Technology And Entrepreneurship
  • Emory University - Goizueta Business School
    Emory University - Goizueta Business School
    Finance And Consulting

Frequently Asked Questions about Eric Crane

What company does Eric Crane work for?

Eric Crane works for Flatfile Inc.

What is Eric Crane's role at the current company?

Eric Crane's current role is The bridge between your customers' data and your software.

What is Eric Crane's email address?

Eric Crane's email address is er****@****ail.com

What is Eric Crane's direct phone number?

Eric Crane's direct phone number is +167845*****

What schools did Eric Crane attend?

Eric Crane attended Georgia Institute Of Technology, Emory University - Goizueta Business School.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.