Eric Rau work email
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Eric Rau personal email
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I am a forward-thinking and proven IT leader, and solutions architect with over 20 years of experience. I'm fervent about technology… IT is my passion, not my job. I'm focused on delivering game-changing innovation that ensures success.I do my best work in the day-to-day operations, the critical minutia that determines successful outcomes and achieves goals. I pride myself on my loyalty, hustle, and reliability.I motivate technical individuals to always think about customers and the mission of the organization. All too often technically skilled teams lose sight of these and bury themselves with operations and services that don’t align with this singular, vitally important mindset.I hold customer satisfaction and the perception of the IT services we deliver to the highest standard. Every interaction counts. IT is a strategic asset to the organization and must add value wherever possible – from a well-architected service to support interactions that enable and encourage employees to do their best work.I quickly create and maintain trust and loyalty with my team. I develop this through open and honest communication and showing them their work matters and is appreciated consistently. This ensures high morale and team function, inspiring team members to perform at their best – making going above and beyond the norm.
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Deputy Director - Senate Information ServicesMichigan Senate Apr 2023 - PresentLansing, Michigan, Us -
Interim Canr Unit It DirectorMichigan State University Jul 2022 - Apr 2023East Lansing, Mi, Us• Oversee the performance of MSU's College of Agriculture and Natural Resources (CANR) federated IT department (24 employees), heading the execution and delivery of a wide range of services and products including collaboration products, application development, research support, cloud services, endpoint management, networking, and vendor management• Develop and implement strategies to increase inclusivity and information access for members of the Agriculture & Natural Resources community throughout the state of Michigan• Conduct root cause analysis to identify areas of improvement, inaugurating methods to streamline processes, enhance team performance, and reduce operating costs (cut overhead expenses by 25%)• Ensure staff best practices and upholds customer service standards at all times, fostering a work environment that embodies accountability, integrity, equity, and sustainability• Collaborate with leadership across multiple departments to instill and improve tactics for student/public outreach and engagement, increasing community participation by 25% • Perform risk assessment/management for all IT platforms, applications, and infrastructure to identify potential hazards, implementing security controls to protect organizational data• Adoption of MS Teams and Zoom due to pandemic response / virtual learning by creating training modules shared Teams sites for support, and accessible documentation, utilization when from 15k to 23k users over the last 2 years -
Infrastructure And Departmental It ManagerMichigan State University Apr 2021 - Apr 2023East Lansing, Mi, UsI added 7 new reports for this expanded role. These staff oversee IT support in their applicable departments and centers. These dedicated/embedded staff were previously 'IT islands' on-their-own - I was charged with welcoming them into our larger college-wide IT organization. This provided them with more resources, collaboration, and increased consistency across CANR. I supply these staff with work prioritization, escalation, and general coaching/mentoring - ensuring staff and departmental goals are achieved. I work with department chairs and center directors to ensure service levels and support expectations are being met and exceeded.
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Infrastructure ManagerMichigan State University Apr 2016 - Apr 2021East Lansing, Mi, UsI served as the Infrastructure Manager for the College of Agriculture and Natural Resources (CANR). In this role, I oversee servers, storage, networking (datacenter, edge closets, and ~100 remote offices), security, disaster recovery, backups, and technical training for CANR; including MSU Extension, AgBioResearch. I manage and ensure the professional development of a team of 4 system administrators and a technology trainer. My team and I architect, setup, maintain, upgrade, troubleshoot, document, secure, and train on all aspects of our technology resources for CANR. We support 1200+ users across Michigan. I am responsible for delivering enterprise class services that align with the goals of my leadership and our users.(MSU Information Technologist III/S)http://www.canr.msu.edu/people/eric-rau
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Assistant Manager & Systems Administrator - Canr MsuMichigan State University Sep 2014 - Apr 2016East Lansing, Mi, UsI was promoted to Assistant Manager, and entrusted with a plethora of new duties and responsibilities - all after only just more than a year in my initial position with CANR (College of Agriculture and Natural Resources - Michigan State University).
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Network/Systems AdministratorMichigan State University Jun 2013 - Sep 2014East Lansing, Mi, UsMy primary focus is the administration of the College of Agriculture and Natural Resources (CANR) Lync Server and Exchange environments (2000+ mailboxes).I work in a team of administrators that design, implement, oversee, and maintain an architecture comprising of approximately 80 production servers and 2,000 users (geographically spread across the state). I manage and maintain our Active Directory Forests and Trusts, provide advanced/tier-3 support, develop/maintain automation solutions, and help manage our backup/DR solutions.
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Network/Systems AdministratorKmg Prestige, Inc. Oct 2005 - May 2013Mount Pleasant, Mi, UsHyper-V and Server administrator, Network systems, AD/DNS/DHCP, and other assorted primary and backup administration duties.
Eric Rau Skills
Eric Rau Education Details
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Central Michigan UniversityInformation Technology -
New Horizons2011 Lifecycle Edition - Version 3
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Michigan State University
Frequently Asked Questions about Eric Rau
What company does Eric Rau work for?
Eric Rau works for Michigan Senate
What is Eric Rau's role at the current company?
Eric Rau's current role is Deputy Director of IT - Michigan Senate.
What is Eric Rau's email address?
Eric Rau's email address is er****@****msu.edu
What is Eric Rau's direct phone number?
Eric Rau's direct phone number is +151732*****
What schools did Eric Rau attend?
Eric Rau attended Central Michigan University, New Horizons, Michigan State University.
What skills is Eric Rau known for?
Eric Rau has skills like Microsoft Exchange, Servers, Active Directory, Networking, Troubleshooting, Network Administration, System Administration, Windows Server, Antivirus, Disaster Recovery, Server Administration, Leadership.
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