Eric Crump Email & Phone Number

Seattle, Wa, Us

San Antonio, Texas, Us

Senior Director, AWS Global Alliance Leader- Lead key global strategic alliance with our largest Public Cloud partner AWS- Lead GTM Strategy, Business Develop, AWS Marketplace, Strategic Initiatives & Global Alliance Operations- Leading AWS largest global partner- Led the development of a next generation Rackspace and AWS SCA AgreementSenior Director, AWS Enterprise Segment - US- Leading the AWS Enterprise Segment in US for Onica by Rackspace- Business scope is +$400M focused on professional services, managed services and resell including EDPs- Responsible for all AWS field & executive relationships both for sales and partner team- Finish 2022 137% of goal- Finish 2023 104% of goal

Denver, Colorado, Us

- Employee #1 responsible for launching new AWS North American business unit- Developed Business Plan, P&L and go-to-market for North American AWS practice launch April 2020- Responsible for Sales, Recruiting, Delivery and Operations with a team of 25- Executive sponsor responsible for establishing and expanding our relationship and brand within AWS- Grew from zero to $3.5M in bookings trending to $6-7M for 2022 - One of the lead executives that developed and launched an AWS Strategic Collaboration Agreement

Oak Brook, Il, Us

- Lead executive responsible for strategy, business planning, revenue models, P&L, sales, marketing, delivery, legal and operations for the Enterprise Cloud & Managed Services Business Unit- Built all business and strategic go-to-market plans for the Enterprise Cloud & Managed Services Business Unit FY2018 and FY2019- Manage executive sponsor relationships with key enterprise cloud clients- Designed, launched and Chair the SenecaGlobal Cloud Center Of Excellence (COE)- Executive Sponsor and partnership lead with Amazon Web Services (AWS)- Built, productized and launched all Enterprise Cloud services and suite of offerings- Selected, negotiated and manage all technology and cloud provider partnerships in support of our Enterprise Cloud offerings

Atlanta, Georgia, Us

- Lead Global Services Function and P&L Operating in 4 Major Global Geos including US, UK&I, India and ANZ- Managed Global Executive Relationship with Amazon Web Services and IBM- Rebuilt services delivery function with a Center-of- Excellent approach including Sales, Operations & Delivery- Implemented NPS Customer Satisfaction measuring process with consistent result of 30-50+ NPS score- Lead major account relationships for both client and partners- Closed largest deals and bookings in company history totaling $20+ million- Built, branded and launched lean full lifecycle delivery methodology RACE©- Rebuilt major sales processes and best practices while executing initial Challenger Selling Methodology- Led Sales & Pre-Sales Technical Architecture Team successfully hitting team quarterly goals- Led development of comprehensive Channel Partner enablement training content consisting of Sales and Sales Engineer training tracks

Armonk, New York, Ny, Us

- Responsible for named strategic accounts for the Analytics Solutions Services team in North America- Worked with fortune 50 companies on their Analytics and Financial Performance Management goals, strategy and project execution- Lead Account Executive and Client Management teams for the MidAtlantic, Great Lakes and South Eastern United States within the Analytics Solution Services team- Achieved all financial and objective based targets

Denver, Co, Us

- Led team of 180 employees in North American with P&L responsibilities of $21M+- Designed and implemented Strategic Operating Plan for SaaS / Cloud based services delivery team- Implemented next generation organization design for the Professional Services Team- Employed a Center-of-Excellence Approach for Services focusing on Sales – Delivery – Operations- Designed and implemented next generation Services portfolio and Go-To-Market messaging- Increased Net Margins 300 % YoY from FY12 to FY13- Exceeded FY13 Financial Plan by 25%- Grew Professional Services business to drive a 25% increase in FY14 business plan- Oversaw technology consolidation from 4 disparate PS operational systems to a single PSA platform

Westford, Ma, Us

- Led functional teams including Client Management, Sales, Marketing, and Operational Management- Implemented new go to market strategy post merger- Executed all new performance management and compensation programs post merger- Rebuilt all business and legal processes to align with combined company post merger- Maintained consulting backlog through economic downturn- Selected and implemented SaaS Professional Services Automation Tool- Achieved a $31.7 million dollar revenue target against a $21M goal last fiscal year ending 3-31-2011- Consistently hit all financial & business targets in my 5 year tenureDirector, Global Consulting & Education (Network General Corp Pre-Acquisition)- Built and launched new Go-to-Market Consulting Services model as part of new FY08 Business Plan- Completed FY08 Strategy, Sales and Financial Plans for Consulting & Education Globally- Rebuilt quarterly operational and management functions with in Consulting and Education Businesses- Closed 5 largest consulting contracts since divestiture, deals sizes ranged from $150k to $1.4M- Increased consulting backlog from $900K to $2.9M- Grew Revenue In Consulting from $4.1M in FY07 to $4.8M in FY08 an Increase of 15%- Increased Profits Year over Year FY07 – FY08 by 150%- Completed International Channel Enablement Plan for Distributors and Regional SI- Built a new strategic business plan for Global Education Business to be implemented Q1 FY09- Qualified for Presidents Club in FY07 and FY08

Us

- Launched Central US office based in Chicago as first employee- Focused on corporate strategic planning and interim management of New York Office for first 5 months- Built $3.5 Million Dollar Central Pipeline in 8 months, executed on $0 to $200,000 in revenues in 6 months- Worked to build and implement cutting edge partnering programs with our major ISV Partners

San Francisco, Us

- Led an international P&L with 92 employees and $23 Million in yearly revenues- Hit financial targets for 11 consecutive quarters- Increased quarterly revenues over 100% from $3.2 Million to $6.9 Million in 11 quarters- Improved Net Margins from breakeven to 25% in 4 quartersDirector, Global Customer Operations- Promoted to run Global Services and Customer Care January 2002- Redesigned Global Services business plan and operational models- Led roll-out of Global Services re-org, re-brand, financial plans, and compensation planning- Oversaw Channel Alliances and Inside SalesDirector, Global Customer Care - Led 20 employee International Customer Care organization- Increased productivity in Customer Care by 350% in 12 months while decreasing costs- Created all Customer Care contracts, services level agreements and pricing- Designed and implemented global strategic account management programs

Us

- Promoted to VP of Operations HostOne Division reporting into Corporate Development- Managed operations for turn-around assignment of HostOne Division with a 35 employee team- Led HostOne finance, human resources, legal, PMO, documentation, office services, and recruiting- Managed due diligence process and steps to evaluate HostOne business unit valuePrincipal, Northwest CRM Solutions Group - Designed regional go-to-market plan for CRM Solution Group leading to first 2 clients in 10 weeks- Built new CRM Go-To-Market incorporating all three disciplines Strategy, Marketing, and Technology- Co-Authored Book with Warren Raisch entitled The eMarketplace Strategies for Success in B2B eBusinessPrincipal, eSolutions Business Unit - Promoted by Board of Directors to Principal in 2 years- Promoted to Director of eSolutions Business Unit July 1999- eSolutions included eStrategy & Branding, CRM, Business Intelligence, and Infrastructure- Led 44 employees and a P&L of $8.3 Million in yearly revenues- Increased revenues first half of 2000 by 20% as compared to 1999 from $3.4 Million to $4.2 Million- Improved profit first half of 2000 to 27% Net Margin as compared to 9% in 1999Practice Lead, IT Engineering - Promoted to Practice Lead from senior consultant in 5 months- Created the #3 most successful IT Engineering practice within the entire company in 6 months- Doubled revenues in 6 months from $195,000 to $400,000 quarterly

Us

- Managed Infrastructure Team including Enterprise Systems, Desktop Operations, Telecommunications- Directed a $4 Million dollar cost center budget- Supported all systems for internal billing & management of clients add revenue generation in US- Guided and regulated corporate information systems planning and decision making

Atlanta, Ga, Us

- Was a lead team member that designed and implemented divisional Microsoft infrastructure environment- Worked on corporate and divisional level project teams where the role was future IS direction- Stream-lined large divisional infrastructure roll-out project plan

Ba, Economics

Mergers And Acquisitions Program