Eric Russell, Psm I, Pal I, Safe 4 Cp Email & Phone Number

Madison, Wisconsin, Us

As a Talent Manager at TruStage, my primary focus is on my team's short- and long-term career goals and not just their day-to-day activities in their individual agile teams. By splitting the team management needs between myself and the IT Product Owner (Delivery Manager) I'm partnered with, we each have the ability to make the most of our relationship with the team members and our business partners by ensuring that both the health of the system and platforms is being managed (Delivery Manager) and that we're supporting that with the right team members with the right skills (Talent Manager). At present, this role finds me with 21 direct reports consisting of Developers and Technical Analysts across four different teams within the IT Lending > Acquisitions space.Beyond my core people management responsibilities, I also enjoy taking on additional workload focusing on process improvements within our organization. Most recently, I volunteered to own a project focusing on team Staffing Plans. What began as a simple list of which staff members were in which team expanded to include multiple methods to directly compare an area between two points in time, a way to view individual team structure changes over time, and a way to inspect the role levels throughout our area to ensure that we have well-structured teams.

Madison, Wisconsin, Us

In this complex and highly visible role I manage three teams of developers along with the systems that correspond to them in the IT Lending space, managing the team budget, focusing on the team’s career growth, maintaining and growing our business partnerships, and ensuring that platform stability is maintained for some of the highest revenue-driving systems within TruStage.

Madison, Wisconsin, Us

Working with the Loan Origination and Insurance Sales capability teams, my role is to train the teams in effective use of agile methodologies to increase predictability and throughput for the work items committed to during sprint planning, spanning both project-based work as well as handling support issues as they arise.

Madison, Wisconsin, Us

At TruStage, I work with the Applications Architecture and Support group which covers a wide range of applications from Microsoft (Team Foundation Server, BizTalk), IBM (DataPower, API Connect), and more, including maintenance, consulting activities, and new service and endpoint creation. My role in this organization is expected to grow, and currently focuses on:• Implementing and reinforcing agile best practices, including coaching• Partner with the Product Owner to maintain product backlogs for API Connect and DataPower

Madison, Wi, Us

In this high visibility role, I am responsible for all aspects of the new Production Support team covering issues across every product TASC offers, from maintaining ongoing known issues, conducting root cause analysis to prevent new and old issues from reoccurring, and handling live site customer and business emergencies. Other duties include:• Training and coaching a global team in Agile and Scrum methodologies• Coordinating with management teams and business liaisons in determining issue priority and sprint planning• Managing business expectations and communications on issue investigation and resolution for everyone from Call Centers to business leaders

Waterloo, Wi, Us

At Trek, I managed multiple concurrent B2C web projects for TrekBikes.com and Bontrager.com, focused on meeting the needs of the Marketing and Creative teams. In this role, I managed a team of resources spanning Communications, Translations, Visual, User Experience, Business Analyst, Developers and QA to meet the organization’s needs, including:• Converting high-level concepts and goals from idea to clearly documented requirements• Managed Visual and User Experience teams to deliver functional prototypes of requests to confirm direction with product management and executives• Managed all required assets for project execution including copy writing, translations, and visual assets.• Served as Scrum Master for the implementation team, ensuring a high-level of accuracy for project executionIn addition to my official role, I took on the following roles to help drive the wider organization’s needs:Trek University – Managed execution of over one hundred modules to our online training system, more than doubling the number of deliverables from 2014 to 2015• Developed clear project templates and timelines to help streamline the overall project deliverables and make the process more predictable.• Migrated the team and coached them on moving to an agile structure to allow the team to focus on the big picture while maintaining a clear understanding of what's needed in the near term.• Acted as technical liaison between the Trek U team, external hosted platform teams, and internal B2B teams to coordinate system updates and platform changes.Bontrager Marketing Team – Took on a coaching role to help organize the team's workload and create more predictable timelines.• Applied agile methodologies to help the team get a better view of their workload, which originates from several different teams and directions.• Developed comprehensive marketing project planning requirements to ensure that all requirements were clearly captured and documented.

San Francisco, Ca, Us

In this hybrid Product / Project Manager position, I managed the implementation of new functionality into the PBteen.com website, as well as manage the day-to-day operations and maintenance.• Partnered with IT Product and Project Management teams to establish new application-level functionality requirements shared across all Williams-Sonoma, Inc., brands.• Managed Creative team deliverables for all new functional implementations.• Conducted User Acceptance Testing (UAT) of new designs and functionality with business and executive teams, tracking issues through to resolution, and ensuring that all new functionality was on-brand and on-message.• Managed daily site maintenance activities, including three direct reports, and drove the efforts of my team, six merchants, and eight creative team members for all day-to-day releases.• Monitored sales reporting, site metrics, Keynote reports, and OpinionLab comments to ensure site is running smoothly.• Conducted troubleshooting of day-to-day issues and coordinated timely resolution to issues as they arise.• Provided technical direction and support to Creative teams in development, maintenance, and viability of new site-level (content-driven) functionality such as Design Tools.• Conduct and coordinate A/B and multivariate testing to improve site performance and conversion.• Assist in defining and applying SEO-friendly search terms to products and pages.

San Francisco, Ca, Us

In this hybrid Product / Project Manager position, I managed the implementation of new functionality into the PBteen.com website, as well as manage the day-to-day operations and maintenance.• Partnered with IT Product and Project Management teams to establish new application-level functionality requirements shared across all Williams-Sonoma, Inc., brands.• Managed Creative team deliverables for all new functional implementations.• Conducted User Acceptance Testing (UAT) of new designs and functionality with business and executive teams, tracking issues through to resolution, and ensuring that all new functionality was on-brand and on-message.• Managed daily site maintenance activities, including three direct reports, and drove the efforts of my team, six merchants, and eight creative team members for all day-to-day releases.• Monitored sales reporting, site metrics, Keynote reports, and OpinionLab comments to ensure site is running smoothly.• Conducted troubleshooting of day-to-day issues and coordinated timely resolution to issues as they arise.• Provided technical direction and support to Creative teams in development, maintenance, and viability of new site-level (content-driven) functionality such as Design Tools.• Conduct and coordinate A/B and multivariate testing to improve site performance and conversion.• Assist in defining and applying SEO-friendly search terms to products and pages.

San Francisco, Ca, Us

In this Front-end Developer role, I helped grow the team from a single Front-end Developer to managing a team of eight to twelve full-time associates and as many as ten contract front-end developers to develop and implement HTML, CSS, and Javascript, and integrate that final product with our back-end development teams for all Williams-Sonoma, Inc., brands.• Developed, documented, and maintained E-Commerce-wide standards for front-end development code.• Documented and supported new hire procedures and software standards.• Reduced dependency on external vendors by building a full-time, internal staff. o Defined roles and responsibilities for team. o Managed staffing between teams and projects, including on- and off-boarding as appropriate. o Provided one-on-one training for new team members.• Managed relationships and partnerships with our Business and Creative teams by providing clear communication channels, project documentation expectations, and asset delivery standards.

San Francisco, Ca, Us

In this Front-end Developer role, I helped grow the team from a single Front-end Developer to managing a team of eight to twelve full-time associates and as many as ten contract front-end developers to develop and implement HTML, CSS, and Javascript, and integrate that final product with our back-end development teams for all Williams-Sonoma, Inc., brands.• Developed, documented, and maintained E-Commerce-wide standards for front-end development code.• Documented and supported new hire procedures and software standards.• Reduced dependency on external vendors by building a full-time, internal staff. o Defined roles and responsibilities for team. o Managed staffing between teams and projects, including on- and off-boarding as appropriate. o Provided one-on-one training for new team members.• Managed relationships and partnerships with our Business and Creative teams by providing clear communication channels, project documentation expectations, and asset delivery standards.

Responsible for mostly back end web development, including ASP, ASPMail, Visual Basic, and Java. Also responsible for front end development including HTML, JavaScript, layout, and conversion of an artist’s design to a functional web site.

Whitewater, Wi, Us

Ba, Management Computer Systems, Minor In Math/Computer Science

Education record