Eric C. Stephens Email & Phone Number

Greater New York City Area

-Passion for customer centric solutions to deliver the best in class customer experience-Interacts with customers via multiple channels (email, chat, social media, phone)-Strong analytical approach to problem solving and presenting recommendations-Experienced working independently in a remote setting-Manages multiple cross-functional projects at one time-Tests systems and features for bugs and potential fringe issues for assigned projects-Thrives in a team environment and works well with others-Independent thinker-Communicates orally and in writing in a clear and straightforward manner-Makes decisions and solve problems while working under pressure-Knowledge of processes and project management-Prioritize and organizes effectively-Shows judgment and initiative to accomplish job duties

Austin, Texas

Tasked with the goal to discover new and untapped business opportunities and relationships in the Austin area along with bringing awareness to the first DeveloperWeek Austin tech conference.

Los Angeles

A reality show based social network.-Designed, funded and created a custom online video based social network based on my personal vision. -Worked with multiple contractors to create, program and beta test the site with special attention to the UI experience. -Filmed, editing and created behind the scenes content to post on the network for marketing and promotional purposes.

Calabasas

-New product and end of life forecasting. -Working with musicians and dealers to repair their gear, as well as writing -large batch returns for dealers from around the world.-Provided support for the Line 6 Service Center network as well as maintained the line6.com service center database for the world. -Processed all the Warranty Repair Claims for the entire US.-Placed parts orders-Billed customers-Answered service phones, emails, faxes, as well as addressed and solved end users complaints via line6.com contacts page.-Held and surpassed strict given service metrics.