• Led and mentored a team of 2, fostering a positive and collaborative work environment that supported individual growth and team success.• Organized and coordinated professional events, strengthening client relationships and increasing brand visibility in the industry.• Created and managed a company podcast and newsletter, enhancing client engagement and providing valuable industry insights.• Cultivated and maintained strong relationships with clients through regular communication, ensuring their needs and expectations were effectively addressed.• Assisted in executing risk management procedures, contributing to the successful onboarding of new clients and minimizing operational risks.• Monitored existing client accounts, providing regular updates and swiftly addressing any issues to maintain high client satisfaction levels.

• Tracked product performance throughout lifecycle, identifying key patterns and trends that informed strategic decision-making.• Analyzed sales numbers to assess product performance, contributing to the optimization of the product portfolio and market positioning.• Conducted extensive customer feedback data analysis, utilizing insights to improve product offerings and enhance customer satisfaction.• Synthesized complex data into actionable insights, effectively informing cross-functional teams and driving strategic business decisions.• Worked closely with multiple stakeholders in the hotel industry, strengthening interdepartmental collaboration and product understanding.

• Managed comprehensive product catalogs for the company's emerging e-commerce platform, leading to a streamlined and consistent online shopping experience.• Administered SEO for all website elements, including articles, products, and pages, resulting in increased organic traffic and improved search engine rankings.• Acquired foundational knowledge in Google Ads and Facebook Ads, contributing to the company's digital advertising efforts and audience reach.• Gained proficiency in Adobe Photoshop, utilizing the tool for content creation and visual marketing.• Authored compelling copy for various marketing materials, reinforcing brand voice and engaging potential customers.

• Coordinated and executed collaborative events with our partners, enhancing brand visibility and driving customer engagement.• Led social media strategy and content management, resulting in increased follower engagement and reach across multiple platforms.• Optimized SEO for the company's online presence, leading to improved website visibility, higher organic search rankings, and increased web traffic.• Managed logistical operations, ensuring seamless coordination and execution of marketing activities.