Created this digital agency to help non-profit organizations and private schools enhance their online presence, grow their user base, and increase donations. Implemented systems and processes for my team of remote developers, designers, and virtual assistants. Developed a strong entrepreneurial work ethic and gained project management and quality assurance skills.+-----------------------------------+ ACCOMPLISHMENTS+-----------------------------------++ Helped several… Show more Created this digital agency to help non-profit organizations and private schools enhance their online presence, grow their user base, and increase donations. Implemented systems and processes for my team of remote developers, designers, and virtual assistants. Developed a strong entrepreneurial work ethic and gained project management and quality assurance skills.+-----------------------------------+ ACCOMPLISHMENTS+-----------------------------------++ Helped several organizations establish and grow their online presence.+ Identified inefficient areas in processes and provided improvements.+ Collaborated with stakeholders, teammates, and users to solve complex usability issues.+ Created well documented systems and process to automated core services offerings.+ Created a model support structure and ticketing system for my agency and my clients.+ Cultivated a team of user-centered professionals that operate on a bi-weekly sprint schedule.+ Manage multiple high steaks projects using JIRA and completed them on time and on budget.+ 95% success rate with creating and proposing projects to prospective clients. Show less

Responsible for researching, strategizing, conceptualizing, and designing the company's desktop and mobile quoting applications. From quoting to payment confirmation, my goal is to simplify the user's experience on the site and maximize every opportunity to increase conversions. The travel insurance industry is growing every year and the key to making sure we stay ahead of the market is staying innovative yet familiar.+-----------------------------------+… Show more Responsible for researching, strategizing, conceptualizing, and designing the company's desktop and mobile quoting applications. From quoting to payment confirmation, my goal is to simplify the user's experience on the site and maximize every opportunity to increase conversions. The travel insurance industry is growing every year and the key to making sure we stay ahead of the market is staying innovative yet familiar.+-----------------------------------+ ACCOMPLISHMENTS+-----------------------------------++ Improved mobile conversions rates by reducing friction.+ Conducted 200+ usability tests on usertesting.com+ Surveyed 156 customer service calls to identify common pain points.+ Closed thousands of tickets in JIRA.+ Collected qualitative data with live, unguided focus groups and phone calls.+ Researched, strategized, wireframed, designed, and launched multiple projects. Show less

As a freelance professional, I collaborate with multiple clients in a high-paced environment to discuss, conceptualize, and produce high-quality print and responsive digital content such as PHP and MySQL based websites that utilize JavaScript and jQuery libraries.+-----------------------------------+ ACCOMPLISHMENTS+-----------------------------------++ Designed branding for startups and large corporations.+ Create dozens of style guides and UI elements.+ Created… Show more As a freelance professional, I collaborate with multiple clients in a high-paced environment to discuss, conceptualize, and produce high-quality print and responsive digital content such as PHP and MySQL based websites that utilize JavaScript and jQuery libraries.+-----------------------------------+ ACCOMPLISHMENTS+-----------------------------------++ Designed branding for startups and large corporations.+ Create dozens of style guides and UI elements.+ Created systems and processes for efficient workflows.+ Responsible for solving complex business problems.+ Read over 80 UX and Design books. Show less

Surpassed all expectations by demonstrating the ability to complete HTML and CSS projects in an ASP and JavaScript based environment. Successfully revamping four websites to enhance user satisfaction and retention time. Responsible for all print and digital media.+-----------------------------------+ ACCOMPLISHMENTS+-----------------------------------++ Rebuilt and enhanced company intranet.+ Designed marketing assets with high success rate.+ Designed and programmed… Show more Surpassed all expectations by demonstrating the ability to complete HTML and CSS projects in an ASP and JavaScript based environment. Successfully revamping four websites to enhance user satisfaction and retention time. Responsible for all print and digital media.+-----------------------------------+ ACCOMPLISHMENTS+-----------------------------------++ Rebuilt and enhanced company intranet.+ Designed marketing assets with high success rate.+ Designed and programmed interactive annual reports.+ Redesigned and launched 3 major websites. Show less