Eric Dirksen Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

A leader in sales, product knowledge, and solutions, and highly influential in how I engage with customers. I also know how to turn mild customer curiosity into intense interest — and ownership. As new products and initiatives emerge, I'm among the first to learn, share, and inspire my team members through approachability and action. I always meet, and at times exceed, my established performance goals. My role is focused heavily on procedural aspects such as cash handling, opening and closing duties of the store, repairing relationships with detractors, de-escalating customers and providing them customer service that is unparalleled, and coaching team members on opportunities.

Chicago, Illinois

Chicago, Il

- Helped drive results by bringing perfect buckets back to NMA’s inventory metrics.- As an Inventory Trainer I was brought into the SoHo relocation (July ’12) to help the team meet tight deadlines and provide some additional training opportunities for a successful opening. - In-Store Mentor who has helped with In-Store Core’s as well as teaching inventory processes.- Conducts inventory reports daily to provide management with on-hand quantities as well as in-transit quantities to assist in the planning for the work flow in the Red Zone to better the customer journey.- Took on leadership roles during the launch of multiple iPad/iPad mini, multiple iPhone, Lion, Mountain Lion, and multiple iPods.- Inventory Trainer for the past two years, and am continuing onto a third year to further help enrich lives with inventory practices.- Currently manages a Demo and In Store Use (ISU) database physically and systematically with over 700 units in it.- Helped lead an inventory team to achieving three full years of Physical Inventories above the 99% goal.- Performed daily cycle counts on the company's A and B products to maintain the company goal of 99% Inventory Accuracy and a Shrink Goal of -0.25%- Have successfully trained individuals into multiple Management and Inventory Specialist roles at Apple Retail across the United States and Brazil.

Algonquin, Illinois

- Trained new employees in the stockroom.- Maintained a well-organized stockroom in accordance to standards of the company.- Processed daily shipment in a timely manner.- Completed all daily tasks including maintenance, shipment, transfers, cleaning, and unit sold reports.- Promoted Loss Prevention ethics.- Ensured everything in my stockroom was up to standard with my District Manager on a weekly basis.

Certificate, Project Management, A

Certificate program for Project Management. Qualifying course toward the PMP exam.

Bachelors Of Science In Business (Bsb), Business Administration And Management, General