Eric Delgado Email & Phone Number

Chicago, Il, Us

Nacka, Stockholm, Se

• Drive the development of processes and ensure an efficient flow of operational functions to enable efficiency & effectiveness.• Design & implementation of operational layouts to improve internal processes.• Oversee Inventory Control Team to control accuracy and meet business goals by cycle counting and performing root cause analysis of variances.• Lead the nonconformance team to take care of customer non-conformities and perform corrective & preventative actions to prevent recurrences.• Project Leader for new initiatives related to the distribution center including the evaluation of new investments, pre-studies, implementation and commissioning.• Train employees at the distribution center in new processes and routines.• Work in close collaboration across all departments, ensuring adequate communication within each function of the Distribution Center.• Take part as a Global Auditor going to other Regional & Global Distribution Centers auditing Logistics processes to ensure compliance with company standards.• 5S Champion for Global Distribution Center.

Chicago, Il, Us

• Functioned as the onsite GM at all times during the implementation phase - responsible for ensuring that all Jira tickets are resolved, ensuring orders do not breach, communication with control tower is timely, etc.• Understood SFN partner needs and adapt building launch plans to ensure successful partner integration and launch. Serve as a first point of contact and own successful launch 60–90-day implementation phase.• Worked to create detailed launch action plans to hit launch dates and success metrics.• Set up the dashboard and services to accomplish the goals of the SFN partner sites.• Owned site layout, equipment set-up, and training of SFN partner staff in conjunction with SFN support teams.• Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration and functionality.• Reinforced training materials provided during Phase I and Phase II training to encourage self-service and seamless interaction with ShipBob dashboard and services.• Managed the relationship for 0-60 days to handle all questions, requests, and issues related to onboarding at ShipBob as a SFN partner site.• Bridged ShipBob SFN partner objectives with ShipBob capabilities to drive use of key functions and features of operational WMS and SOP’s.• Helped SFN partners achieve all key metrics (KPIs and SLAs) which foster a world class merchant experience.• Performed all necessary tasks during the implementation phase to ensure the SFN site is successfully launched.

Greenwich, Ct, Us

• Worked directly with district leaders to implement engineered staffing, dock, linehaul and network plans to improve operational performance.• Partnered with Learning and Development (L&D), District Operations Managers and Service Center Managers to develop training materials, plans and schedules for frontline employees; implemented process improvements on an ongoing basis.• Served as an active trainer and change agent within the district.• Tracked and monitored results for needed actions or adjustments across multiple sites.• Acted as an accountability advocate within the operations organization in support of the proposed engineering process plans.• Planned and assisted with the execution of transformation events and projects targeted toward improving dock and P&D performance.• Collaborated with Engineering and PMO to design, developed and piloted tools aimed at reducing cost/CWT, damaged frequency and empty miles; improved on-time service, load average and overall safety.

Marseille, Provence-Alpes-Cote D'Azur, Fr

• Developed and implemented effective and efficient operation plans.• Managed the day-to-day operations and perform payroll duties for entire workforce.• Led and fostered creative problem solving, develop positive and professional relationships with customers.• Oversaw operations schedule and staff in anticipation of customer needs. • Performed regular labor force analysis to ensure adequate resources deployed in transportation network to fulfill demand.• Oversaw inbound/outbound shipments to ensure arrival/departure times are met and freight is being received/delivered in a safe timely manner utilizing appropriate equipment.• Managed revenue and expenses to budget constraints• Ensured compliance with DOT regulations and established internal policies and guidelines.