• Responsible for analyzing business processes and best practices to effectively deploy applicable technology solutions to support customers, agents and internal users. This includes managing the IT software product(s) throughout the project lifecycle, prioritizing, outlining customer requirements, defining the product vision, and working closely with software vendors to deliver solid IT solutions. This position includes working directly with sales, marketing, operations and leadership to recognize opportunities and meet or exceed customer requirements. Creating and delivering training material, both inside and outside the organization is the final mile.• Management of project deliverables and timelines for all projects and implementations of related technology solutions• Participate in client meetings in order to gather business requirements to ensure accurate delivery of product offerings• Ability to work on multiple, complex IT projects independently and in team / peered implementations, is a strong quality required to complete this job successfully.• Frequent analyzing and market research of competitive offerings, new technology and features that are being offered in the market and to the industry. • Coordination of training clients, internal staff, sales personnel or other parties, via webinar, or occasional on-site, when necessary• Document functional specifications and system workflows, including standard operating procedures, as it relates to your assigned product line(s).• Product demonstration and system training (sales, operations and customers)• Assist sales and operations in assessing scope of work for projects, creating a detailed statement of work, compiling necessary supporting documents including competitive pricing, references and case studies.• Responsible for updating presentations, documentations, user guides, quick reference guides for your product line(s).

• Responsible for product planning, development, implementation, support, related project processes and project management.• Ensures that the International Systems support the company's overall strategy and goals.• Project management of international features for In-house software.• Define the International System’s strategy and road map.• Perform Product training.• Systematize IT and Development resources.• Communication with key stakeholders and management on project status.• Manage project schedule and action items.• Coordinate QA testing efforts of new functionality and requirements.

• Administration, Support, Implementation and Management of the ediEnterprise (Cargowise) application for the whole Organization.• Conduct the acceptance of application’s new releases.• Created documented references for all the users worldwide.• Evaluate effectiveness of training and provides feedback on improvement possibilities.• Organize new and refresher training courses.• Provided support in various integrations such as but not limited to Dynamic AX, PaperSave, KnowledgeSync, Smart Border.• Report and Documents Customizations and Enhancements using Excel, SQL Server Reporting Services and Crystal Report.

• Provided ediEnterprise (Cargowise) application support.• Coordinate and conduct the training application refreshment courses for Key Users.• Analysis and classification of IT Incidents and work orders.• Fulfillment of defined standard user service requests.• Contribute to the Support Manager with recommendations regarding interesting new features.• Maintenance of our knowledge database with identified problems and available solutions.• Support of country users on how to use the software.

• Performed accurate and precise data entry and bookings of air export shipments via Kewill, AS400 and Cargowise systems.• Handled a number of Global Accounts and ensure that it meets its workflow standard.• Provided customer service with pro-activity and served as liaison between local customers and overseas agents.• Assure that all billings are made in a timely manner with accuracy.• Monitor the Cargo 200 program and assures that it meets its requirements in order to achieve the quality standards in improving the efficiency of air cargo transportation.• Created monthly performance reports for specific Global Accounts.

• Liaised in a timely manner with clients and agents regarding freight to ensure correct and accurate information was given.• Coordinate booking of containers with relevant steam ship lines to meet required dates and deadlines. • Provided immediate customer service relations to Overseas Agents with checking, querying and approving invoices as and when required.• Handled air and ocean export container files in line with the Company’s quality standards, procedures and requirements.• Worked with quotes and rate request to different suppliers and agents overseas.

• Coordinate with Supplier and Shippers regarding their Air shipments.• Prepare Quotes, Bookings and Tracking information to Customers.• Air Carrier interaction in a day to day basis regarding spot rates and bookings.• Handled connections and integration with track on line systems.• Accounting duties such as billing and invoice approvals.