Eric Del Rio Email & Phone Number

East Dundee, IL

Roselle, Illinois

• Responsible for analyzing business processes and best practices to effectively deploy applicable technology solutions to support customers, agents and internal users. This includes managing the IT software product(s).
• Management of project deliverables and timelines for all projects and implementations of related technology solutions
• Participate in client meetings in order to gather business requirements to ensure accurate delivery of product offerings
• Ability to work on multiple, complex IT projects independently and in team / peered implementations, is a strong quality required to complete this job successfully.
• Frequent analyzing and market research of competitive offerings, new technology and features that are being offered in the market and to the industry.
• Coordination of training clients, internal staff, sales personnel or other parties, via webinar, or occasional on-site, when necessary

Itasca, Illinois

• Responsible for product planning, development, implementation, support, related project processes and project management.
• Ensures that the International Systems support the company's overall strategy and goals.
• Project management of international features for In-house software.
• Define the International System’s strategy and road map.
• Perform Product training.
• Systematize IT and Development resources.

Itasca, Illinois

• Administration, Support, Implementation and Management of the ediEnterprise (Cargowise) application for the whole Organization.
• Conduct the acceptance of application’s new releases.
• Created documented references for all the users worldwide.
• Evaluate effectiveness of training and provides feedback on improvement possibilities.
• Organize new and refresher training courses.
• Provided support in various integrations such as but not limited to Dynamic AX, PaperSave, KnowledgeSync, Smart Border.

Elk Grove Village, Illinois

• Provided ediEnterprise (Cargowise) application support.
• Coordinate and conduct the training application refreshment courses for Key Users.
• Analysis and classification of IT Incidents and work orders.
• Fulfillment of defined standard user service requests.
• Contribute to the Support Manager with recommendations regarding interesting new features.
• Maintenance of our knowledge database with identified problems and available solutions.

Elk Grove Village, Illinois

• Performed accurate and precise data entry and bookings of air export shipments via Kewill, AS400 and Cargowise systems.
• Handled a number of Global Accounts and ensure that it meets its workflow standard.
• Provided customer service with pro-activity and served as liaison between local customers and overseas agents.
• Assure that all billings are made in a timely manner with accuracy.
• Monitor the Cargo 200 program and assures that it meets its requirements in order to achieve the quality standards in improving the efficiency of air cargo transportation.
• Created monthly performance reports for specific Global Accounts.

Bensenville, Illinois

• Liaised in a timely manner with clients and agents regarding freight to ensure correct and accurate information was given.
• Coordinate booking of containers with relevant steam ship lines to meet required dates and deadlines.
• Provided immediate customer service relations to Overseas Agents with checking, querying and approving invoices as and when required.
• Handled air and ocean export container files in line with the Company’s quality standards, procedures and requirements.
• Worked with quotes and rate request to different suppliers and agents overseas.

Elk Grove Village, Illinois

• Coordinate with Supplier and Shippers regarding their Air shipments.
• Prepare Quotes, Bookings and Tracking information to Customers.
• Air Carrier interaction in a day to day basis regarding spot rates and bookings.
• Handled connections and integration with track on line systems.
• Accounting duties such as billing and invoice approvals.

Bachelor Of Science (B.S.), Industrial Design

Bachelor Of Science (B.S.), Mechanical Engineering