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Eric De Pedro is listed as Vice President Global Platform Services and Support at Ingram Micro at Ingram Micro, a company with 21821 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a work email signal at peoplesupport.com and a matched LinkedIn profile for Eric De Pedro.
Eric De Pedro previously worked as Vice President Global Platform Services and Support (GBS) at Ingram Micro and Head of Cognitive Business Operations, Tata Consultancy Services Philippines at Tata Consultancy Services. Eric De Pedro holds Bachelor Of Arts (B.A.), Psychology from De La Salle University.
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Thought Leadership | Strategic Innovation | Team Empowerment | Sustainable Business GrowthA seasoned executive with over 24+ years of leadership in Business Process Outsourcing (BPO) and Global Business Services (GBS), consistently driving operational excellence, strategic growth, and customer-focused solutions. Proven expertise in managing multi-site operations, high-value portfolios, and complex global teams, delivering business growth and client satisfaction.As one of the pioneering Filipino executives in the BPO industry, my experience spans sectors such as Technology, Telecoms, Travel, and Electronic Entertainment. Leadership is grounded in purpose-driven strategies that align with broader business goals. I am currently serving as Country Head and Vice President for Global Platform Services and Support at Ingram Micro Philippines, leading multi-geo teams and optimizing global operations for streamlined service delivery.Key competencies include:BPO and GBS Leadership:• Proven ability to lead multi-unit operations across geographies, focusing on process optimization and platform service integration. Demonstrated success in scaling operations while driving customer satisfaction and operational efficiency.Industry Pioneer and Advocate:• Recognized for contributions to the growth of the BPO sector in the Philippines. A thought leader committed to nurturing talent and fostering innovation within high-performing teams.Operational Excellence:• Expertise in P&L management, cost control, account management, and contract negotiations. Successful in implementing strategies that reduce costs, improve service quality, and optimize delivery. Skilled in managing RFQ and RFP processes for a competitive edge.People-Centric Leadership:• Focused on creating empowered teams, recognizing talent as the core driver of business success. This approach has led to strong business outcomes, staff development, and retention, fostering cultures of innovation and collaboration.Core Competencies:• Strong in multi-site operations management, P&L oversight, strategic business planning, contract negotiation, and talent management. Consistently delivering impactful results by balancing strategic vision with operational rigor.Dedicated to advancing the BPO and GBS sectors, focusing on the Philippines’ continued progress. Committed to fostering innovation and talent development to drive sustainable growth in the global services industry, keeping people at the core of success.
Listed skills include Bpo, Call Center, Workforce Management, Contact Centers, and 29 others.
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Philippines
I lead strategic initiatives within Ingram Micro’s Global Platform Services and Support (PSS) ensuring operational excellence and innovation across our shared services in the Philippines and in China. I collaborate with global PSS leadership to align our services with company goals, focusing on process efficiency, digital capabilities, and elevating.
Philippines
Philippines
Responsible for managing the full spectrum of call center operations, including setting performance benchmarks, designing processes, and mitigating operational risks. Day-to-day oversight of team performance and client relations ensured service levels were consistently met. Close collaboration with Workforce Management was essential to validate forecasting.
Responsible for monitoring agent performance on the floor, ensuring productivity, competence, and quality standards are met. Collaborates with agents to achieve development objectives and performance targets, conducting appraisals to assess progress. Provides support to the Team Manager by offering leadership, guidance, and fostering a positive work.
Provides customer support care for various I.T. companies. Work encompasses all spectrum of customer care – from voice, online chat and email.This is where my career and journey in the BPO industry started. I am proud to have started from the ranks. This experience keeps me grounded but more importantly appreciative of all the efforts of all BPO employees.
Other employees you can reach at ingrammicro.com. View company contacts for 21821 employees →
Milton Gonzalez
Colleague at Ingram MicroAlajuela, Alajuela, Costa Rica, Costa Rica
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MM
Mari Murugan
Colleague at Ingram MicroCoimbatore, Tamil Nadu, India, India
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DG
Daniel Goode
Colleague at Ingram MicroGreater Northampton Area, United Kingdom, United Kingdom
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VK
Vinoth Kumar Ramakrishnan
Colleague at Ingram MicroChennai, Tamil Nadu, India, India
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JA
Jade Alfonso
Colleague at Ingram MicroBuffalo, New York, United States, United States
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DF
David Fleurissaint
Colleague at Ingram MicroLouisville Metropolitan Area, United States
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RK
Radhika Kumar, Cpa
Colleague at Ingram MicroIrvine, California, United States, United States
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EP
Ee Pei Kok
Colleague at Ingram MicroSelangor, Malaysia, Malaysia
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CM
Christian Motoli
Colleague at Ingram MicroLesquin, Hauts-de-France, France, France
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SD
Saurav Daware
Colleague at Ingram MicroMumbai, Maharashtra, India, India
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Quick answers generated from the profile data available on this page.
Eric De Pedro works for Ingram Micro.
Eric De Pedro is listed as Vice President Global Platform Services and Support at Ingram Micro at Ingram Micro.
AeroLeads has found 1 work email signal at @peoplesupport.com for Eric De Pedro at Ingram Micro.
Eric De Pedro is based in Metro Manila, National Capital Region, Philippines while working with Ingram Micro.
Eric De Pedro has worked for Ingram Micro, Tata Consultancy Services, and Teleperformance.
Eric De Pedro's colleagues at Ingram Micro include Milton Gonzalez, Mari Murugan, Daniel Goode, Vinoth Kumar Ramakrishnan, and Jade Alfonso.
You can use AeroLeads to view verified contact signals for Eric De Pedro at Ingram Micro, including work email, phone, and LinkedIn data when available.
Eric De Pedro holds Bachelor Of Arts (B.A.), Psychology from De La Salle University.
Eric De Pedro is listed with skills including Bpo, Call Center, Workforce Management, Contact Centers, Outsourcing, Copc, Vendor Management, and Call Centers.
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