As IT Manager of EE at Yale, I lead a dynamic team of System Engineers, dedicated to supporting, developing, and enhancing tools for endpoint management across the campus. My role is characterized by a blend of strategic oversight and hands-on management. I'm committed to driving innovation, ensuring operational excellence, and fostering a culture of continuous learning and improvement.Key Responsibilities:Supervision: I provide daily supervision to a diverse group of operational and technical professionals, ensuring that our team consistently delivers top-tier IT solutions tailored to the needs of our community.Operational Excellence: I'm responsible for establishing and delegating day-to-day tasks, ensuring that our team meets departmental objectives and remains compliant with university policies, procedures, and internal controls.Stakeholder Engagement: Building and maintaining strong relationships with key stakeholders is crucial. I serve as the primary point of escalation for issues, ensuring that concerns are addressed promptly and effectively.Project Management: I drive projects of various sizes that involves overseeing segments of larger projects, coordinating developmental trainings, and leading presentations and communications.Mentorship/Development: One of my core responsibilities is to foster the growth of our team members. I provide coaching, training, and mentorship to my staff, ensuring that they have the resources and knowledge to excel in their roles.Skills/Abilities:Analytical Prowess: With developed analytical, critical thinking, and problem-solving skills, I approach challenges with a solution-oriented mindset.Technical Expertise: I possess a deep understanding of systems analysis methods and techniques and am well-versed in commonly used IT concepts, practices, and procedures.Communication: My interpersonal, written, and presentation skills enable me to communicate effectively with both technical and non-technical stakeholders.

Endpoint Engineering team

Contract (with Farm Credit Financial Partners) to upgrade Configuration Manager from 2007 to current branch, and project to roll out Windows 10 across the organization.