Eric Hoffman Email & Phone Number

Little Rock, Ar, Us

Downey, California, United States

Acquired by Blum Holdings (formally, Unrivaled Brands) through acquisition with the $47M multi-state operator to lead the development of the payroll department for a vertically integrated operation with over 400 employees.• Facilitated the transition of three payroll systems for processing up to 500 employees by streamlining processes using integrated API keys linking software and collaborating with time managers to reduce processing time by 20%.• Spearheaded the transition to a new HRIS, consolidating five software applications to optimize productivity and enhance efficiency in human capital management, enabling leadership to analyze employee lifecycles more effectively. • Knowledgeable in payroll tax laws and regulations, including FLSA compliance for minimum wage and overtime, FICA contributions for Social Security and Medicare, Equal Pay Act adherence, FUTA unemployment tax obligations, and overall tax calculation and filing accuracy to ensure compliance with state and federal wage laws.• Coordinated with benefits brokers to manage open enrollment and maintain enrollment rates for both small and large group plans, ensuring adherence to company budget while overseeing the EASE benefits platform.• Maintained employee personnel records, including onboarding paperwork and I-9 verification, while accurately updating payroll records for exemptions, benefits coverage, payroll deductions, and transfers between positions, departments, and divisions.• Developed payroll procedures using process flow mapping to evaluate for procedural gaps reducing issues and errors • Analyzed and enhanced the employee termination process by integrating operations, human resources, and accounting, streamlining each department’s involvement in separations and reducing final pay penalties.• Collaborated with external auditors during annual audits by providing payroll records, investigating discrepancies, and offering corrections and explanations to ensure compliance with regulations.

Santa Ana, California, United States

Promoted to enhance the development of management and sales personnel by establishing position standards, improving product knowledge, and supporting career growth.• Developed, produced, and directed training videos to enhance employee onboarding and engagement.• Created a new hire onboarding program focused on company culture and brand values.• Implemented the Sales Rx training program to boost sales performance across teams.• Utilized Talent LMS to create structured learning maps for efficient training delivery.• Drafted training guides and established a comprehensive positional training calendar.• Managed employee benefits platform, facilitating open enrollment and conducting audits on invoices.• Processed worker compensation claims and created COVID-19 safety protocols ensuring local, state and federal compliance requirements were maintained.• Conducted internal investigations into employee issues and developed operational safety training, including drills for earthquake, active shooter, and fire scenarios.• Managed employee benefits platform, facilitating open enrollment and conducting audits on invoices.• Implemented new HRIS, application tracking system, benefits, payroll, and time keeping system powered by Kronos.

Santa Ana, California, United States

Hired to guide a small business of 20 employees through a growth phase by establishing processes, developing departments, and recruiting and training talent, successfully scaling to 75 employees and achieving $26.5M in annual revenue.• Achieved $2.5M average monthly gross sales by the third year of operations and maintained a 20% average flowthrough to bottom-line.• Established fiscal year budgets and developed future financial projections.• Generated standard operating procedures (SOPs) by designing and documenting processes through outlines and workflow diagrams.• Created and developed delivery, inventory, and purchasing departments, then recruited and trained staff to effectively operate independently.• Managed a team of 75-80 interdepartmental employees, fostering collaboration toward common goals of execution and efficiency in delivering a rememberable guest experience.• Increased daily transactions from 400 in Year 1 to 1,100 by the end of Year 3, driving significant growth through marketing strategies and operational proficiencies.• Maintained inventory variance between 0.0% and 0.75% by implementing best practices for loss control.• Conducted customer journey mapping to enhance operational efficiencies and improve guest turnover rates.

Irvine, California, United States

Recruited to oversee sales operations, strategic planning, and people leadership for a rapidly expanding grass-fed hamburger restaurant with 17 locations.• Established new store in new market by creating outreach through LSM plan• Produced 1 General Manager, 3 Assistant General Managers, and 1 Kitchen Manager through training program• Delivered on company standards of desired cash flowthrough 17% - 22% each period by managing P&L• Received conflict resolution training • Managed a team of 30-35 employees• Founded culture of servant leadership through management style• Trained all team members on Guest First Service, “every department has a customer”

Aliso Viejo, California, United States

Promoted to this iconic Americana restaurant company to enhance standards, drive sales growth, and deliver exceptional guest experiences.• Prepared weekly employee schedules and controlled labor costs• Balanced and coordinated daily sales, petty cash, and manager expense reports• Processed vendor invoices weekly and managed monthly statements• Increased net sales over budget and prior year• Hired, trained, and developed new employees, producing supervisors and manager.• Evaluated, tested, and gave feedback on new products • Resolved operating issues efficiently • Coordinated local store marketing plan

Aliso Viejo, California, United States

Americana cuisine restaurant company that had 30 corporate and 181 international locations.• Represented brand at news media events• Served as undercover agent for TNT’s “Inside Job” series• Ensured high standards for menu photoshoots• Provided individual coaching sessions for employees who needed additional support with their job duties• Monitored employee progress during training sessions to ensure understanding of material presented.• Provided post-training follow-up support such as answering questions or providing additional resources.• Recruited sales representatives and managers, conducted orientations, and developed individual coaching plans to lower turnover and provide transparent customer experience.• Delivered technical training programs to clients through hands-on activities, simulators and technology-based methods to achieve the best results.• Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.