Eric Dielemans Email & Phone Number

Heerlen, Limburg, Netherlands

• In charge of marketing communications strategy and execution for music and dance department, resulting in 10% growth year-on-year.
• Projectmanagement for digital transformations in regard to e-mailmarketing channel and customer facing narrowcasting.
• Assisting in web-development and CRM-project, with reference to project research and development, planning and execution.

Maastricht, Limburg Province, Netherlands

• Developed and executed research backed business plan; including store design, product development, financial/asset management, marketing and communications strategies.
• Managed day-to-day business operations and responsibilities; hiring, training and guiding personnel; inventory management (e.g. FIFO handling, EHS processes); financial planning and follow through.
• Engaged and inspired store team to achieve maximum performance; modelling behaviour that fosters a sense of energy… Show more
• Engaged and inspired store team to achieve maximum performance; modelling behaviour that fosters a sense of energy, ownership, teamwork and personal commitment.
• Created an amazing community of loyal customers based on extensive market research, in-depth customer pro ling, targeted advertising, numerous PR events, and cultivation of ongoing partnerships with local in uencers.
• Evaluated business operations, sales and activity reports, performance data and financial statements; increased monthly sales by 10-15%, lowered expenses by 20% within 3 months, and maintained targets. Show less

Maastricht Area, Netherlands

• Collaborated with small business to create powerful storytelling and brand messaging; implementing new website creative, copywriting social media and web content in brand’s voice.
• Heightened brand development and promotional tactics acquiring a significant growth in social following and site traffic leading to higher sales volumes.
• Identified, developed and evaluated SMB’s marketing strategies based onknowledge of company objectives (i.e. customer engagement and… Show more
• Identified, developed and evaluated SMB’s marketing strategies based onknowledge of company objectives (i.e. customer engagement and retentionthrough communication, advertising, and e-commerce channels).
• Organised workshop in marketing and social media strategies to a variety ofentrepreneurs, nonprofits, and micro-enterprise groups. Show less

Maastricht Area, Netherlands

• Consistently met performance benchmarks in all areas (speed, accuracy and volume); multi-tasking systems, while providing service and resolving customer issues, upgrades, etc.
• While responding to +/- 100 inbound calls per day in high call volume environment, consistency maintained >90% customer service satisfaction via quality control.
• Problem solved by clarifying client issues and implementing solutions in a fast paced working environment that calls for proper phone etiquette to… Show more
• Problem solved by clarifying client issues and implementing solutions in a fast paced working environment that calls for proper phone etiquette to ensure quality customer service and showed excellent verbal and written.

Amsterdam Area, Netherlands

• Successfully implemented new company wide CRM software. Trained colleagues in adapting and accepting new software and work system (change-management).
• Planned and executed an overhaul and repositioning of the brand offline and online, being project lead and touch point for (web)designers, software developers, employees and management.
• Assisted in coordinating multiple trade events (e.g. HTNK One Day Shop, Lichting @ AFW, HTNK @ Modefabriek) and website development of DFH&N.

Master Of Science (Ms), Business Administration - International Marketing & Brand Management

Activities and Societies: Participant L'Oreal Brandstorm, Participant Beat The Elite Case Study, Volunteer Marketing at Barista Fair Trade.

Chinese - Mandarin Language

Followed Intensive Chinese Proficiency Courses HSK 1 through HSK 3 during a 6 month period, on track to achieve HSK 4 proficiency by end.

Bachelor Of Science (Bs), Business Administration - Organizational Design & Development

Activities and Societies: Treasurer of the drama club at AEGEE Electives: - Gender in Organisations - America a Political Profile

Gymnasium, Science And Health

Activities and Societies: Board Member Qture Fashionshow