Eric Dielemans Email & Phone Number

Heerlen, Limburg, Netherlands

• In charge of marketing communications strategy and execution for music and dance department, resulting in 10% growth year-on-year. • Projectmanagement for digital transformations in regard to e-mailmarketing channel and customer facing narrowcasting. • Assisting in web-development and CRM-project, with reference to project research and development, planning and execution.

Maastricht, Limburg Province, Netherlands

• Developed and executed research backed business plan; including store design, product development, financial/asset management, marketing and communications strategies.• Managed day-to-day business operations and responsibilities; hiring, training and guiding personnel; inventory management (e.g. FIFO handling, EHS processes); financial planning and follow through.• Engaged and inspired store team to achieve maximum performance; modelling behaviour that fosters a sense of energy… Show more • Developed and executed research backed business plan; including store design, product development, financial/asset management, marketing and communications strategies.• Managed day-to-day business operations and responsibilities; hiring, training and guiding personnel; inventory management (e.g. FIFO handling, EHS processes); financial planning and follow through.• Engaged and inspired store team to achieve maximum performance; modelling behaviour that fosters a sense of energy, ownership, teamwork and personal commitment.• Created an amazing community of loyal customers based on extensive market research, in-depth customer pro ling, targeted advertising, numerous PR events, and cultivation of ongoing partnerships with local in uencers.• Evaluated business operations, sales and activity reports, performance data and financial statements; increased monthly sales by 10-15%, lowered expenses by 20% within 3 months, and maintained targets. Show less

Maastricht Area, Netherlands

• Collaborated with small business to create powerful storytelling and brand messaging; implementing new website creative, copywriting social media and web content in brand’s voice.• Heightened brand development and promotional tactics acquiring a significant growth in social following and site traffic leading to higher sales volumes.• Identified, developed and evaluated SMB’s marketing strategies based onknowledge of company objectives (i.e. customer engagement and… Show more • Collaborated with small business to create powerful storytelling and brand messaging; implementing new website creative, copywriting social media and web content in brand’s voice.• Heightened brand development and promotional tactics acquiring a significant growth in social following and site traffic leading to higher sales volumes.• Identified, developed and evaluated SMB’s marketing strategies based onknowledge of company objectives (i.e. customer engagement and retentionthrough communication, advertising, and e-commerce channels).• Organised workshop in marketing and social media strategies to a variety ofentrepreneurs, nonprofits, and micro-enterprise groups. Show less

Maastricht Area, Netherlands

• Consistently met performance benchmarks in all areas (speed, accuracy and volume); multi-tasking systems, while providing service and resolving customer issues, upgrades, etc.• While responding to +/- 100 inbound calls per day in high call volume environment, consistency maintained >90% customer service satisfaction via quality control.• Problem solved by clarifying client issues and implementing solutions in a fast paced working environment that calls for proper phone etiquette to… Show more • Consistently met performance benchmarks in all areas (speed, accuracy and volume); multi-tasking systems, while providing service and resolving customer issues, upgrades, etc.• While responding to +/- 100 inbound calls per day in high call volume environment, consistency maintained >90% customer service satisfaction via quality control.• Problem solved by clarifying client issues and implementing solutions in a fast paced working environment that calls for proper phone etiquette to ensure quality customer service and showed excellent verbal and written communication skills. Show less

Amsterdam Area, Netherlands

• Successfully implemented new company wide CRM software. Trained colleagues in adapting and accepting new software and work system (change-management).• Planned and executed an overhaul and repositioning of the brand offline and online, being project lead and touch point for (web)designers, software developers, employees and management.• Assisted in coordinating multiple trade events (e.g. HTNK One Day Shop, Lichting @ AFW, HTNK @ Modefabriek) and website development of DFH&N.

Master Of Science (Ms), Business Administration - International Marketing & Brand Management

Activities and Societies: Participant L'Oreal Brandstorm, Participant Beat The Elite Case Study, Volunteer Marketing at Barista Fair Trade.

Chinese - Mandarin Language

Followed Intensive Chinese Proficiency Courses HSK 1 through HSK 3 during a 6 month period, on track to achieve HSK 4 proficiency by end.

Bachelor Of Science (Bs), Business Administration - Organizational Design & Development

Activities and Societies: Treasurer of the drama club at AEGEE Electives: - Gender in Organisations - America a Political Profile

Gymnasium, Science And Health

Activities and Societies: Board Member Qture Fashionshow