Eric Clopper Email & Phone Number

Seattle, Washington, Us

• Leader of the Global Services Logistics department providing timely hardware replacement (aka RMA) and other Service Logistics offerings Worldwide, 24 X 7 X 365. • Built strong partnerships with key supplier partners, which continue to maintain high performance, within budget and meeting key metrics.• Recruited, developed, and retained high-performance team. Very low turnover in a high performing team. • Leader of the Global Services Lab team. Implemented metrics to show the team performance. Achieved high User Satisfaction scores ~9.9 and appropriate utilization metrics as shown with our Self-Service Success rate metric. Lead the transformation of the GS Lab department to better serve the users as F5 evolved and expanded into a more SW focused company, while maintaining F5 HW expertise and utilization. • Lead the GS Logistics team in an RFP/RFQ project for finding a repair partner in EMEA.• Lead the GS Lab team during a full data center move from pervious HQ location to a CoLo location. Move was on budget and user outage was within planned time frames.

Seattle, Washington, Us

• Leader of the Global Services Logistics department providing timely hardware replacement (aka RMA) & other Service Logistics offerings Worldwide, 24 X 7 X 365. • Responsible for leading the teams that manages repair providers, 3rd Party Logistics partners, reverse logistics processes, RMA Coordinators, Expedited Services, RMA Logistics, Trade Compliance, Material Planning & Repair Technical engineers.• Department consistently met or exceeded all key metrics: On Time Delivery, Same Day Ship, C-Sat, Service Order Response rate, RMA DOA rate. • Initiated and lead the project of implementing automated inventory planning in over 200 WW Forward Stocking Location using Prophet from Baxter Planning Systems. Reduced Inventory levels by >$12 million, a ~37% reduction, while still maintaining high On Time Service Levels.• Identified the need for improved process management within GSL & was the first leader at F5 to create a position specifically focused on Process Management.• Continuously drive cross functional collaboration between MFG Quality, HW Product Development & Support teams. Drove the creation of a team of NSEs focused specifically on HW expertise which has led to a decrease in false RMA authorizations. • Working with GSL management and senior GS management, identified and drove adding C-Sat and performance bonuses for the RMAC team. • Ensured and empowered the redevelopment and process improvements necessary to expand the RMA4 offering, which including a 3PLP Technician and a guided hands approach from F5 Support to well beyond USA. Added the “Imaging Kit” to the ERMA offering, greatly increasing SW OS upgrade efficiency. Enabling significant increases in revenues in EMEA and APCJ.• Recruited, developed, and retained high-performance team. Very low turnover in a high performing team. • Long time Quality Management Representative member of the F5 Quality Management System. Hosted and/or participated in numerous ISO 9000 Internal and External Audits.

Seattle, Washington, Us

Manage the Global Services Logistics department providing timely hardware replacement (aka RMA) and other service offerings worldwide, 24 X 7 X 365. Responsible for managing repair providers, 3rd Party Logistics partners, reverse logistics processes, Expedited RMA Coordinators, Services, Logistics, Tade Compliance team and technical engineers.• Managed the growth of the team to meet increased volumes. Identified gaps within the department and obtained necessary additional resources and functional expertise to grow.• Drove the department to outsource assets retrieval to ensure rapid reverse logistics and stabilize capital expenditures. Achieved desired increased return velocity.

Seattle, Washington, Us

• Direct responsibility for managing the primary repair and distribution 3rd Party Logistics Partner. Built and achieved a strong partnership with Supplier consistently meeting Same Day Ship SLM, Repair TAT metrics, FA report TAT, and quality repair metrics; while achieving budget targets.

Bellevue, Wa, Us

Senior Consultant with a focus on Supply Chain, Purchasing, Inventory and Logistics.

Developed new and improved existing business processes for fast growing high tech clustered storage company. Documented all mission-critical processes, procedures and polices. Value-mapped and streamlined all process and procedures for current and future success. Project managed IT and cross functional projects• Created Isilon’s ability to consistently document and publish policies, processes, procedures and guidelines, including departmental ownership, approvals and revision control using existing tools• Developed, wrote and published numerous polices, procedures and processes in support of the company’s successful IPO• Successfully Project Managed the IT department’s Sarbanes Oxley IT GC Compliance project• Project managed 29 person inter-department selection of new business system• Documented existing business processes including swim lane diagrams and flowcharts• Ran process improvement projects over most existing process, streamlining and enhancing them

Managed all RMA activity for EOL Legacy switch, hub & module products. Prime customer interface, return product flow from return, FA, repair & shipment. Other logistical, inventory and transaction support for the Bothell location as needed.

• Founded and managing a testing, failure analysis and repair servicing company• Provide partial and full turnkey RMA processing for an electronics manufacture• Provided testing, failure analysis, repair and logistical services• Primary customer service contact for OEM and end user customers• Developed solid knowledge of primary failure mechanisms and associated repair procedures for many of Vixel’s products: MIM266, 1000, 2100, 8100, 7X00 & 9X00• Entered customers, RMAs and replacement orders in Vixel’s Oracle database• Managed all inventory required to support shipments

• Managed a team of four employees that supported all production control, inventory control and logistical (shipping and receiving) support functions for the company• Improved On Time Deliver performance from 75% to 97%, across all product lines, within a two-year period, while decreasing inventory levels• Worked closely with Contract Manufacturer to ensure production plan was met and daily customer shipments were on schedule for both New Build production and Repair units• Transformed order fulfillment process from paper based to an electronic, real time system, resulting in reducing order cycle time from two weeks to three days, with increased order accuracy and improved cash flow• Selected to serve on the ISO Process Audit Team• Selected and served on numerous cross-functional project teams resulting in increased visibility to senior management and several promotions within the company

• Initiated a Master Production Schedule system at a start up company.• Headed a forecast review, and supply vs. demand process.• Recognized by senior management for active participation in the rapid implementation project of our Oracle enterprise database system, specifically Inventory, Work In Process, Planning and Order Entry Modules.

Jp

Master Scheduler, Buyer Planner, Production Control at a hard drive manufacturing site in Hillsboro, OR.

Houston, Texas, Us

Small Contract Manufacture. Sales Support, Inside Sales, Production Control & Scheduler, Shipping & Receiving Clerk.

Picked kits, received parts shipments, issued parts and reconciled inventory.

Eric Dirk

Chicago, Il, Us

Eric Dirk

Bs, Business Management

Business Administration