Eric Muniz Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Woodridge, Il, Us

Technology leader for a medical information company, responsible for developing business practices and procedures that support the needs of our validated pharmaceutical clients. Serve as customer liaison to address technology needs, while growing the client relationship to support future technology and project opportunities. Implement necessary procedures to enhance the efficacy of the Information Technology Department, focusing on technical staffing, mentoring, guidance and leadership.• Develop and publish Information Technology department’s responsibilities, aligning responsibilities to support internal and external service level agreements• Maintain and enhance the workflow process to improve the response time in completing assigned tasks• Act as Incident Manager when incidents or emergencies occur, provide timely and detailed updates while focusing on immediate restoration and root cause analysis• Work with internal and external staff to ensure incidents are resolved and preventative measures are implemented• Set client expectations as related to defined SLA’s and communicate success or failure directly to clients and key stake holders• Overall responsibilities include management and administration of all data centers• Responsible for budget creation to ensure that approved budget is understood and adhered to• Manage technology vendor relationships• Negotiate Technology contracts• Manage procurement of all technology hardware used internally and as hosted solutions• Review technology solutions and approve when appropriate• Review technology projects and assign priority to ensure projects are completed within agreed upon timelines• Communicate with clients regarding project updates, support needs, resource assignments and to discuss future growth opportunities• Create, publish, and chair post mortem reports and meetings• Provide corporate risk management assessment, and disaster recovery/business continuity plans

Aurora, Il, Us

Technology leader responsible for building an Information Technology department and responsible for the building, administration and management of all client driven websites and associated hardware needs, additional responsibilities included the internal technology support needs of the company.• Developed and published information technology department’s responsibilities, aligning responsibilities to support internal and client-service level agreements• Performed pre-deployment analysis for clients launching new web sites, and held post- deployment review to ensure client satisfaction• Developed incident management and communication processes to ensure incidents were communicated, analyzed, and resolved• Creation of information technology department, established position needs that corresponded to the support needs to provide and exceed both internal and external client expectations• Created procedure and policy to enhance the effectiveness of the information technology department• Assisted in the creation and implementation of the workflow process to improve and reduce the time between client signing and when that client site went “live”• Responsible for management and administration of offsite data center• Responsible for budget creation to ensure that the agreed upon budget was adhered to• Responsible for staffing issues, including position creation, hiring and disciplinary actions

Chicago, Illinois, Us

Manager of System EngineeringTechnology leader responsible for managing a staff of six Senior Engineers and Administrators, whose primary efforts were focused on maintaining existing environments, providing upgrade options to improve existing environments and to deliver high-availability systems and services, which were to align with the business strategy of the firm.• Managed the daily administration of over 300 servers (both physical and virtual), five storage area networks, housing a total of 300TB, 4000+ SQL databases, 22 Microsoft Exchange servers, and the Active Directory environment.• Performed annual performance evaluations for members of the System Engineering Team, placing the appropriate emphasis on areas of improvement as well as area of strength.• Led the efforts in creating, implementing and maintaining the firm’s Disaster Recovery / Business Continuity design and facility. • Developed a number of IT policies focusing around Incident Management, Electronic Records Management/Retention, Change Management, and Data/System Life Cycle Management. • Led projects to centralize critical business applications with appropriate redundancy at co-location facility. Applications included document management (iManage), e-mail (Exchange), e-mail archive (Enterprise Vault), and Citrix for remote access.• Managed all data center relocation efforts related to office moves, introduction of new locations and build-out of the disaster recovery/co-location facility which houses redundant systems for top tier business critical applications.• Managed the relationship with vendors relative to the back-office systems. Negotiated pricing and terms of contracts and support. Also worked with the various vendors to align future needs of the firm with future system platforms.• Created annual budgets and adhered to the approved funding.

Network Operations Manager (2001-2005)Technology executive responsible for the maintenance and implementation of IT systems and strategies to support the technology needs of the firm related to messaging, server infrastructure and hardware break-fix.• Managed a staff of 18 engineers and administrators, over 300 servers firm-wide and the administration of 15 Microsoft Exchange servers. • Managed a Network Operations Center to support daily hardware break fix, system backups and restorations.• Asset Management responsibilities for all servers and client facing hardware.• Managed an effort to relocate the data center to a facility that was hardened and provided needed redundancy.• Led the project to research and implement the firm’s first storage solution, which included authoring the responses to RPF’s and held a product comparison exercises.• Managed the replacement of all legacy servers with more robust and better-aligned systems.• Maintained and enhanced the relationship the firm had with system and solutions vendor to better marry future decisions with the appropriate technology.• Led the efforts to implement an e-mail archival solution to better manage the storage needs associated with Exchange. Manager of Support Services (2001)Managed staff of 12 engineers and administrators and was responsible for the support and maintenance for all non-corporate servers and environment.• Managed Help Desk operational functions and break fix .• Managed the relationship between the firm and the outsourced help desk staff, and worked with the manager to provide guidance and direction.Senior Application Analyst (1999 - 2001)Responsible for supporting and maintaining the document management software, as well as administering and maintaining the SQL database associated with this application.• Provided daily support and troubleshooting of the application.• Provided Tier III support for all other applications.

Software Administrator - PC DOCS AdministratorSupported and maintained the document management software, including providing daily support and troubleshooting.• Provided support of firm’s facsimile software.• Provided Tier III support for other applications .

Senior Programmer Analyst (1996-1997)Provided support for all “off the shelf” applications as well as in-house developed applications. Led group of seven who was responsible for troubleshooting, software installation, computer installations and desktop roll-out.• Focused support provided on dBase applications and data bases .• Evaluated and provided final approval for all corporate LAN supported software and hardware.Human Resources Information System Analyst (1989 - 1996)Developed, maintained and implemented in-house written human resources system, development tool dBase.• Developed program to help facilitate the payout $4 million in severance funds to be distributed due to the closing of a warehouse.• Provided system support for all in-house developed Human Resource programs .Import Documentation Analyst (1988 – 1989)Operated computer system which prioritized delinquent charges from overseas vendors and distributors.• Processed invoices to pay import charges from overseas vendors and distributors .• Liaison between Import department and buyers and external vendors to ensure charges were accurately budgeted and established.Mailroom General Services Clerk (1986 – 1988)

Computer Science

Engineering

Engineering