Eric Muniz Email & Phone Number

Chicago, IL, US

Chicago, IL, US

Woodridge, IL, US

• Technology leader for a medical information company, responsible for developing business practices and procedures that support the needs of our validated pharmaceutical clients. Serve as customer liaison to address.
• Develop and publish Information Technology department’s responsibilities, aligning responsibilities to support internal and external service level agreements
• Maintain and enhance the workflow process to improve the response time in completing assigned tasks
• Act as Incident Manager when incidents or emergencies occur, provide timely and detailed updates while focusing on immediate restoration and root cause analysis
• Work with internal and external staff to ensure incidents are resolved and preventative measures are implemented
• Set client expectations as related to defined SLA’s and communicate success or failure directly to clients and key stake holders

Aurora, IL, US

• Technology leader responsible for building an Information Technology department and responsible for the building, administration and management of all client driven websites and associated hardware needs, additional.
• Developed and published information technology department’s responsibilities, aligning responsibilities to support internal and client-service level agreements
• Performed pre-deployment analysis for clients launching new web sites, and held post- deployment review to ensure client satisfaction
• Developed incident management and communication processes to ensure incidents were communicated, analyzed, and resolved
• Creation of information technology department, established position needs that corresponded to the support needs to provide and exceed both internal and external client expectations
• Created procedure and policy to enhance the effectiveness of the information technology department

Chicago, Illinois, US

• Manager of System EngineeringTechnology leader responsible for managing a staff of six Senior Engineers and Administrators, whose primary efforts were focused on maintaining existing environments, providing upgrade.
• Managed the daily administration of over 300 servers (both physical and virtual), five storage area networks, housing a total of 300TB, 4000+ SQL databases, 22 Microsoft Exchange servers, and the Active Directory.
• Performed annual performance evaluations for members of the System Engineering Team, placing the appropriate emphasis on areas of improvement as well as area of strength.
• Led the efforts in creating, implementing and maintaining the firm’s Disaster Recovery / Business Continuity design and facility.
• Developed a number of IT policies focusing around Incident Management, Electronic Records Management/Retention, Change Management, and Data/System Life Cycle Management.
• Led projects to centralize critical business applications with appropriate redundancy at co-location facility. Applications included document management (iManage), e-mail (Exchange), e-mail archive (Enterprise Vault).

• Network Operations Manager (2001-2005)Technology executive responsible for the maintenance and implementation of IT systems and strategies to support the technology needs of the firm related to messaging, server.
• Managed a staff of 18 engineers and administrators, over 300 servers firm-wide and the administration of 15 Microsoft Exchange servers.
• Managed a Network Operations Center to support daily hardware break fix, system backups and restorations.
• Asset Management responsibilities for all servers and client facing hardware.
• Managed an effort to relocate the data center to a facility that was hardened and provided needed redundancy.
• Led the project to research and implement the firm’s first storage solution, which included authoring the responses to RPF’s and held a product comparison exercises.

• Software Administrator - PC DOCS AdministratorSupported and maintained the document management software, including providing daily support and troubleshooting.
• Provided support of firm’s facsimile software.
• Provided Tier III support for other applications.

• Senior Programmer Analyst (1996-1997)Provided support for all “off the shelf” applications as well as in-house developed applications. Led group of seven who was responsible for troubleshooting, software installation.
• Focused support provided on dBase applications and data bases.
• Evaluated and provided final approval for all corporate LAN supported software and hardware.Human Resources Information System Analyst (1989 - 1996)Developed, maintained and implemented in-house written human resources.
• Developed program to help facilitate the payout $4 million in severance funds to be distributed due to the closing of a warehouse.
• Provided system support for all in-house developed Human Resource programs.Import Documentation Analyst (1988 – 1989)Operated computer system which prioritized delinquent charges from overseas vendors and distributors.
• Processed invoices to pay import charges from overseas vendors and distributors.

Computer Science

Engineering

Engineering