Eric Oldham, Itil, Cysa

Eric Oldham, Itil, Cysa Email and Phone Number

Vice President, Technology Infrastructure and Chief Information Security Officer @ Consortium Health Plans
Florida, United States
Eric Oldham, Itil, Cysa's Location
Metro Jacksonville, United States
Eric Oldham, Itil, Cysa's Contact Details

Eric Oldham, Itil, Cysa personal email

n/a
About Eric Oldham, Itil, Cysa

Eric Oldham, Itil, Cysa is a Vice President, Technology Infrastructure and Chief Information Security Officer at Consortium Health Plans. He possess expertise in service desk management, virtual desktop infrastructure, troubleshooting, wsus, cross functional team leadership and 21 more skills.

Eric Oldham, Itil, Cysa's Current Company Details
Consortium Health Plans

Consortium Health Plans

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Vice President, Technology Infrastructure and Chief Information Security Officer
Florida, United States
Website:
consortiumhealthplans.com
Employees:
96
Eric Oldham, Itil, Cysa Work Experience Details
  • Consortium Health Plans
    Vice President, Technology Infrastructure And Chief Information Security Officer
    Consortium Health Plans
    Florida, United States
    View
  • Consortium Health Plans
    Executive Director, It Infrastructure & Operations
    Consortium Health Plans Jan 2023 - Present
    Columbia, Maryland, United States
    View
  • Consortium Health Plans
    Director, End User Computing Support Services
    Consortium Health Plans Jan 2020 - Jan 2023
    Columbia, Md
    View
  • Penfed Credit Union
    It Manager
    Penfed Credit Union Jul 2018 - Jan 2020
    Mclean, Va
    ►Led multi-region team supporting and enabling over 3,000 end-users to provide best-in-class service to 1.8 million PenFed members.►Led team in Implementing and supporting multiple high-impact initiatives and projects for organizational transformation and continuous improvement.►Leveraged self-service and intelligent automation to transform the digital workforce.►Promoted partnerships to deliver exceptional user experiences. ►Guided and coached team members to develop specialized skills and maximize engagement.
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  • Shrm
    Service Desk Manager
    Shrm Jun 2015 - Jul 2018
    Alexandria, Va
    Oversaw the timely delivery of quality technical IT support services for over 450 end-users. Conceptualized, developed and integrated a self-service ticket tracking system aiding in streamlining processes, higher productivity and improved user satisfaction. Tracked instances of support in ITSM system aiding in monitoring trends, response times and SLA’s. Mentored and trained direct reports resulting in improved operations, increased productivity and increased user satisfaction.►Championed implementation of self-service ticketing portal reducing ticket triage and routing time by 60%.►Led initiative to automate account creation and removal processes resulting in realized cost savings through support staff reductions.►Implemented support and rollout of multiple high impact enterprise projects: Exchange/O365, Fileshare/OneDrive migrations, Windows 7/10 upgrades, Cisco AnyConnect NAC (ISE), two-factor authentication, ACD call center platforms.►Led technology team in planning, managing and supporting technology for fifteen-thousand-attendee annual conference exposition including network infrastructure, convention center Wi-Fi, streaming services, user hardware and vendor relationships.►Served as effective liaison between Executive Leadership and IT Division.
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  • Shrm
    Network Administrator Ii
    Shrm Jun 2014 - Jun 2015
    Alexandria, Va
    Provided technical leadership for enterprise servers, operating systems and services focused on ensuring security and availability. Monitored and managed mission critical servers, software and services to include Microsoft Exchange, TIMSS/Personify Association Management System and Customer Relationship Management (AMS/CRM), EMC SAN infrastructure and VMware Horizon Virtual Desktop Infrastructure. Troubleshot network issues and all related services and support. ►Enhanced maintenance window requirements for change control and server patching to ensure operational availability.►Deployed multiple virtual desktop environments to enable elastic on-demand instances of linked clone and persistent desktops.►Mentored and trained team members to continuously improve problem ownership and business continuity.
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  • Shrm
    Network Administrator I
    Shrm Apr 2010 - Jun 2014
    Alexandria, Va
    Supported enterprise IT operating systems, networks and platforms to ensure optimal efficiency and performance. Provided technical leadership regarding data backup, backup media management, disaster recovery planning, P2P data replication, Microsoft Windows Update Services (WSUS), file share servers, data warehouse infrastructure, SolarWinds monitoring of servers, software and websites. Deployed and supported 250+ chapter websites nationwide. Administered Microsoft Exchange and AMS/CRM systems. Provided VOIP administration and support through Cisco Unity and Call Manager platforms.►Implemented cloud-based AWS Glacier backup for tertiary off-site data redundancy.►Proven and tested disaster recovery and business continuity experience through responding, recovering and rebuilding all technology infrastructure to include networking, telephony, email, file shares and websites after massive multimillion-dollar disaster. ►Additional experience with the Society for Human Resource Management includes Service Desk support roles.
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Eric Oldham, Itil, Cysa Skills

Service Desk Management Virtual Desktop Infrastructure Troubleshooting Wsus Cross Functional Team Leadership It Strategy Disaster Recovery Enterprise It Infrastructure Vmware Horizon View Solarwinds Cisco Call Manager Cisco Identity Services Engine Personify Operations Management Itsm It Service Management It Management Team Leadership Strategic Planning It Business Strategy It And Business Strategy Alignment Artificial Intelligence Natural Language Processing Automation Organizational Leadership Technology Solutions

Frequently Asked Questions about Eric Oldham, Itil, Cysa

What company does Eric Oldham, Itil, Cysa work for?

Eric Oldham, Itil, Cysa works for Consortium Health Plans

What is Eric Oldham, Itil, Cysa's role at the current company?

Eric Oldham, Itil, Cysa's current role is Vice President, Technology Infrastructure and Chief Information Security Officer.

What is Eric Oldham, Itil, Cysa's email address?

Eric Oldham, Itil, Cysa's email address is er****@****hrm.org

What skills is Eric Oldham, Itil, Cysa known for?

Eric Oldham, Itil, Cysa has skills like Service Desk Management, Virtual Desktop Infrastructure, Troubleshooting, Wsus, Cross Functional Team Leadership, It Strategy, Disaster Recovery, Enterprise It Infrastructure, Vmware Horizon View, Solarwinds, Cisco Call Manager, Cisco Identity Services Engine.

Who are Eric Oldham, Itil, Cysa's colleagues?

Eric Oldham, Itil, Cysa's colleagues are Debbie Allen, Carol Sauder, Alexander Manwani, Liz Springer, Sarah Schoene, Stephen G., Lucretia Jones.

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