Eric Domingo Email and Phone Number

Design and execution of test plans and building of test automation for proprietary adtech delivery system and SSP-Design, develop, and maintain UI and API test automation solutions for validating high-volume streaming media ad decisioning and delivery system-Create, maintain and execute rock solid test plans for integration, functional, regression and load testing-Work closely with developers, project leads, project managers and UX designers to analyze requirements and acceptance criteria and meet quality goals and deadlines in an Agile environment-Analyze test results and use proper channels to effectively communicate recommendations and escalations to the greater team-Technologies used: Cypress, Jest, Javascript/Node.js, k6, Bitbucket, Gitlab, Jira, Confluence, Jenkins, Zephyr Scale, Swagger, Docker, Git, Datadog, AWS, BigQuery, SQL

System support and implementation for AmperWave media streaming and ad management SaaS solution-Installed, configured, maintained, and troubleshot SaaS streaming and podcasting infrastructure, including On Premise media encoders, streaming ingress and egress servers, user console, and reporting/analytics-Created and modified Javascript and C# scripts for metadata parsing, processing, and logging customization-Troubleshot, diagnosed, and corrected system malfunctions using remote access tools, analysis of API behavior via DevTools and log analysis, and monitoring/analytics tools such as Nagios/Grafana-Provided expertise and guidance to internal and external customers on functionality and best practices for streaming and on-demand platforms and user consoles, ad and listener management, and reporting data generation and analysis to maximize campaign delivery, audience monetization, and technical uptime-Created and updated internal- and external-facing documentation on Zendesk help center and Confluence-Collaborated with Dev and DevOps/Cloud teams via Jira and Slack to report and track feature requests and software issues and improvements for user experience improvement-Processed and cleaned large reporting and analytics datasets via scripting, RegEx, Excel, and Google Sheets for customer data analysis needs and SoundExchange compliance reporting-Worked closely with fellow support engineers via Slack and daily scrum meetings to assist with product support and identify trending issues for escalation-Provided real-time system support for high-profile events including MLB and NFL live streaming

Tactical support and resource planning for service, installations, preventative maintenance, and live event coverage across the US West Coast (CA, OR, WA, NV, ID, MT, AK, HI) for Windows and Linux control systems, electronic displays, sports timing/scoring solutions, and audio systems. -Directed and supported daily service activity of ~50 field engineers and service technicians to ensure timely and quality service and prevent work stoppages and waste across approximately 2,000 onsite service events annually-Provided escalated technical support to customers and service staff via remote desktop and diagnostic tools-Prioritized escalations and identified QC trends from daily service activity to provide detailed failure-mode analysis to engineering teams-Managed technical and material resources for approximately $100m in system installation projects per year-Provided hardware and software product expertise in consulting with internal and external customers for new sales and system upgrades-Supported major sporting events, including the Super Bowl, NHL All Star Game, and highly visible professional and college sports venues-Audited and assessed technical skillsets and process adherence with a focus on continuous improvement of field service KPIs including travel/onsite time, first contact resolution, and SLA adherence-Allocated field service technical resources by planning and forecasting installations, service projects, and off-the-shelf work and matching technical skills to work complexity to maximize available resources-Visited job sites for technical escalations and large projects to audit technical performance and train/build knowledge for new product lines and technical staff-Led continuous improvement projects using A3/PDCA problem-solving, including tactical and strategic staffing planning, targeted KPI improvements, and contractor performance development

Installation, service, and support of electronic display and timing/scoring equipment in Southern California.-Installed, configured, updated, and patched Daktronics proprietary control software, operating systems, and system firmware at major league sporting venues-Commissioned and configured Windows/Linux computers, video processors, electronic displays, audio systems, and networking equipment, including server rack population and wiring, and termination of Cat6, Fiber Optic, BNC, and serial cabling-Provided after-sales technical and customer service – SLA and break-fix onsite troubleshooting and repair of Daktronics systems in all market segments-Created and updated system documentation, as-built drawings, and knowledge base articles-Coordinated vendor and subcontractor work on jobsites to maintain install/upgrade project schedules-Trained technical and non-technical end users on control system operation and maintenance-Performed onsite technical support for high-visibility televised sporting events