NewStore works with global brands that want to accelerate their digital retail transformation. Our modular, mobile-first platform includes POS, OMS, Clienteling, Inventory, and a native Consumer Apps - designed to create amazing shopping experiences that store associates and consumers love. Today, we’re working with brands like Fossil, Meta, Birkenstock, Burton Snowboards, Marine Layer, UNTUCKit, Vince, and more.Responsible for building and leading all professional and expert services across North America and driving global strategic initiatives. Accountable for the success of my client portfolio.Support a ‘partner first’ corporate growth strategy. Contribute to the development and maturation of an implementation partner ecosystem. Restructured and augmented our implementation and partner enablement processes. Improved operational processes relating to onboarding new customers and partners, the sales-to-service client transition, project profitability, and identification of incremental revenue opportunities.Work closely with the sales team to acquire new customers, scope projects, create statements of work, define offerings and set services pricing. Collaborating with Product Management and Engineering on strategic initiatives to create repeatable solutions, decrease project risk, and decrease implementation costs.

• Managed client relationships in pharma and retail verticals, ensuring satisfaction and delivering high-quality commerce solutions.• Supported field sales team by writing proposals, deriving pricing, and negotiating deal structures.• Developed messaging, sales collateral, and project materials within the program management practice.

Provided senior-level consulting for several clients. Focused on due diligence reviews and software RFP construction.

KPIT is a $500M global consulting firm. We invent and implement technology for manufacturing, automotive and engineering and utilities industries. KPIT is a global partners with SAP. I was part of the Customer Engagement and Commerce Practice, leading our efforts in the E-Commerce arena - collaboratively defining our go-to-market strategy, as well as working with customers and prospects to deliver on solutions with Hybris and SAP.KPIT was the recipient of the 2016 Hybris Newcomer of the Year award from SAP.

Responsible for professional services pre-sales and customer delivery for the e-commerce team at NetSuite. Customers are across all geographies and verticals, including Retail, Manufacturing, Wholesale/Distribution and General Business. Developed professional services offerings focused on improving e-commerce adoption for clients and prospects in specific verticals or with budget constraints.Managed our South American off-shore (Uruguay) team that drives key elements of the PS delivery, including project management, functional consulting and development. Spent significant time In Uruguay working with the management team to build out a successful client-facing 'near shore' model.Responsible for revenue, utilization, professional services sales support and headcount across North and South America for the SuiteCommerce team.Managed the overall solution delivery including assessments, solution vision, design, business process analysis and optimization, configuration, development, data migration, testing, delivery and post-implementation support. Provided thought leadership to drive the development of new revenue streams – working directly with the sales organizations to create ‘products’ including a fast-implementation / short sales-cycle QuickStart package.Defined the sales – services processes for the qualification and scoping of e-commerce engagements globally – with new prospects and current customers and identified opportunities to grow existing accounts – working directly with client executives and NetSuite account management to identify areas for strategic investment in either a new web store or incremental functionality.Defined the SuiteCommerce partner enablement program and worked closely with the Commerce Agency Program team to onboard and support partner engagements.

Provided senior-level program and project management expertise for a variety of clients across all phases of technology lifecycle for on-time / on-budget delivery and roll-out of enterprise-wide solutions for package and custom software implementations. Also responsible for ensuring quality delivery of projects across the Adobe Enterprise and new media / video practices.• Responsible for identifying and instituting key processes and performance reporting. Revamped the recruiting / on-boarding process and client account management planning activities.• Managed a video-based contest / social media project with a start-up. Involved in detailed design and on-going project management. The contest-based site allows users to submit videos in different categories for cash prizes and is backed by a leading Bay-area filmmaker. • Managed a redesign of an established publishing company’s core media asset platform. • Managed an Adobe LiveCycle engagement to roll-out a self-service enrollment platform for h a major insurance company • Ran a project with a currency-exchange firm scoped to resolve key client issues and implement additional functionality to drive new business• Worked with an established firm in the recruiting space to redefine their product offering and use a 'best in class' implementation methodology (Agile SCRUM). • Worked with a software company to identify areas to improve their development and release processes, including identifying skill and technology gaps. Led the re-planning effort using a combination of Agile techniques for internal development while instituting more rigorous customer engagement and management processes.• Managed multiple Brightcove subcontracting engagements - providing white-label services to Brightcove for their end clients

Proventeq is a leader in the field of web, document and application content migration. Proventeq's product set reduces the risks and effort traditionally associated with complex migrations from one content management system to a new platform.Opened the North American office for the company in 2010. Responsible for all aspects of operations - focusing primarily on sales, partner / channel development and professional services delivery.Working with major partners and clients on their migration strategies and content management implementations. Spent time with both Oracle and Microsoft identifying cooperative opportunities.

Providing senior-level project and program management to a wide variety of clients - including high tech, financial services and healthcare. Experienced in all phases of the technology lifecycle from analysis of need through the on-time / on-budget delivery and roll-out of enterprise-wide solutions for package and custom software implementations. Enable project teams to incorporate 'best in class' implementation methodologies, including Agile as a Certified Scrum Master.

Vamosa developed products for content migration. Was the first U.S. employee - and was responsible for building our professional services delivery capabilities in North America. Moved to a business development role to expand our footprint at our current clients.

Responsible for key client accounts. Managed east-coast consulting (PM) resources and worked with executive management to implement 'light weight' PMO processes.

Performed a hands-on engagement management role to ensure a high level of quality in project management and delivery for data warehouse and BI initiatives. Worked with key customers to align and roadmap their technology initiatives with their business objectives. Sold and delivered over $2 million in net new business to high-value clients, including Fidelity, Invitrogen, Allergan and Marriott.

Worked with Fortune 1000 companies to deploy the OpenPages Sarbanes-Oxley / Risk Management application.Responsible for sizing, scoping and staffing for new accounts across a variety of disciplines, including insurance, healthcare, services and manufacturing. Led business development efforts in support of regional sales executives. Worked with the sales team to streamline the services sales process to increase the average revenue per client engagement with an improved proposal and scoping effort.

Responsible for development and management of all proposals for clients in the northeast region (U.S. and Canada). Pioneered flexible contracting (shared risk / shared reward) approaches and a new methodology that utilized business metrics and ROI measurement within a rapid prototyping framework. Representative accounts included a global services firm, a specialty chemical manufacturer and other regional firms.

Built the New England region and our partner relationship management (PRM) practice. Created several service offerings, including a PRM Snapshot, ‘Partners at Risk’ and ‘Partner Strategy and Roadmap.’ Developed relationships with CRM and PRM software firms to explore opportunities and create specific ‘go to market’ strategies. Primary accounts included a major telecommunications firm and two key software vendors.

Performed hands-on engagement manager role to ensure a high level of quality in project delivery across a variety of disciplines, including investment banks, credit card management firms, currency exchange boutiques and other Fortune 500 firms. Developed the methodology and collected best practices for project deployment and created training materials on project management and the methodology.

Had full profit and loss responsibility for a team of fifteen consultants. Built a practice focusing on middleware technology. Grew the training and consulting business to over $3 million in revenue.