Eric Duchesneau Email & Phone Number

Milwaukee, Wi, Us

Application support - using a service management tools to track issues, respond and resolve issues in a timely manner • Tools used: HP Service Manager, Cherwell, BomgarApplication Development - team using Agile framework, supported and made enhancements to 12-15 existing applications that involved a wide variety of technologies:• Languages: Java, VB.NET, C#, C++, PL/I (Changeman, JCL), JavaScript, Groovy, Unix• Databases: DB2, Sybase, MSBI, Oracle• Work management using TFS and JIRAMigrated existing applications onto a Continuous Integration/Deployment pipeline • Source code migration from Microsoft TFS to GitHub• Integration of GitHub with Jenkins and Nexus for continuous building and deployment

Milwaukee, Wi, Us

During my time as an intern in the New Business support team I was given multiple projects, which included:SharePoint administration:• migrated sites from the old 2010 version to 2013• created lists, libraries, etc.• integrated workflows into listsCoding enhancements to existing Universal Life application• VB.Net application

Whitewater, Wi, Us

Assisting students and staff living on campus by troubleshooting over the phone or in person and creating call tickets in regards to:• Laptop issues (Wi-Fi connectivity, malware removal, software and driver installations, reimaging)• Cable issues (Signal diagnosis, cable tap repair, tuner box setup)• Wireless APs and Ethernet port connectivity and maintenance within dorms• Monitoring and repairing computers labs within each dorm• Game system setup and troubleshooting in dorms• Printer maintenance and repair

Minneapolis, Mn, Us

• Scanned inventory in accordance to specific backroom aisles and guidelines • Within a month of working was asked to train new backroom team members• Kept the area clean, organized and in line with safety requirements• When asked to stock items to sales floor provided fast, fun and friendly service to all guests

• Unloaded pallets from the food trucks and filled all food items to the shelves. • If a customer needed assistance finding a product I would walk he or she to the item making sure to provide helpful and friendly service for anything else they may need. • During my down time I would build displays and help out in other departments such as Diary and Frozen.