Eric Duran Gazquez Email & Phone Number

Baja California Sur, México

Barcelona, Cataluña, España

Baja California Sur, México

Barcelona Y Alrededores, España

- 4 star business hotel 433 guest rooms, 3 Food & Beverage outlets.- I am working as a Receptionist, Concierge and Executive Lounge agent when required. The Executive Lounge has a capacity of 150 people.When I am at the Executive Lounge, my duties are:o Check in / Check out o Daily Guest report as well as make the forecast for the following week.o Purchasing Orderso Private concierge.o Prepare all the Set up for the breakfast and appetizers.o Improve the SALT results.o Deal with complains.o Supervise a team of Extras when the high occupation requires it.

Barcelona

- 4 star business hotel 433 guest rooms, 3 Food & Beverage outlets.- I am working as a Receptionist, Concierge and Executive Lounge agent when required. A part from my main tasks as a Front Desk Agent, I am exercising as a SALT Champion in my department. My role is to lead, encourage and motivate our Team in order to improve our service and increase the satisfaction from our guests.- Achievements:o Front Desk SALT Championo Top Hilton HHonors Enroller of the year, more than 300 new HHonors members enrolled.o 2nd Up seller of the year, more than 17.000€o 3 nominations to Employee of the Month

Hilton Diagonal Mar Barcelona

- 4 star business hotel 433 guest rooms, 3 Food & Beverage outlets. - My duties included:o Check in/ Check out o Dealing with complainso Concierge / Mailing

- 4 star urban hotel 156 guest rooms, 2 Food & Beverage outlets.

Exchange Program, Tourism Et Hôtelerie Management, Hospitality Administration/Management

Grado, Hospitality Management