Responsible for overseeing the day-to-day operations of the organization including Security, Service Desk, Engineering and Projects ensuring exceptional customer service and innovative solutions for our customers.

Assisted Microsoft in onboarding Strategic 500 customers into the Azure Customer Experience program.

Recruited to build a ground up Security Operations Center and developed analytics to identify, quantify and help mitigate security risks that could impact the reputation, safety, security and mission of Fred Hutch.

Recruited to lead assurance activities including execution of our global cloud service authorization and compliance activities. Managed the development and implementation ground up process of a cross organization ITIL based Problem Management process within Microsoft C+E Security IS focused on the delivery of new or existing products.

Responsible for assisting in service delivery and had matrix responsibility for services and project-based delivery in key accounts. Partnered with Denali service customers as an integral part of account planning and delivery support strategy with deep understanding of key issues and requirements. Worked with Denali service leads responded to customer requests for new projects and services across multiple sectors (City and State governments; Healthcare providers and software manufacturing) deploying Cisco networking, telephony and storage products, EMC storage technologies, VMware and Microsoft technologies.

Managed geographically distributed (onsite/offshore) teams across various work streams to develop a new planning and scheduling process for Microsoft GFS (Global Foundation Services) (now called Microsoft Cloud Infrastructure and Operations (MCIO)) from the ground-up. The strategy included analysis of the current state and opportunities for improvement to align overall strategic business goals with delivery of capacity for Office 365. Developed all supporting systems and reporting in accordance with each supplier’s critical need. Suppliers included Procurement, Networking, Delivery Services, Datacenter Services, End-to-End Program Management, architecture teams, and the engineering groups. Maintained a portfolio in excess of $300M.

Managed a 50 Engineer T2 & T3 24x7 infrastructure support engagement and a 12 Engineer team performing Hotmail end user migrations. Succeeded in gaining the customer’s confidence and maintaining that relationship throughout the engagements winning a contract extension as well as additional scopes of work. Developed solutions in line with ITIL practices and aligned with the customer’s roadmap.

Lead the operation and maintenance of an international 300 site Active Directory environment for 45,000+ users. Created short- and long-range plans for lifecycle and capacity management and contributed to the design of IT project plans, implementation timelines and roll-out schedules. Responsible for IT Sarbanes-Oxley Act (SOX) compliance.

• Selected as a member of the iTeam steering committee to provide direction to the enterprise in all areas of IT• Coordinated with nationwide internal and external vendors and negotiated contracts in excess of $1 M eliminating waste and reducing costs• Managed functional groups of various sizes and provided direction to over 50 IT managers and administrators fostering collaboration and enforcing policy• Established and managed the 200 site Enterprise Active Directory infrastructure unifying offices which had little previous contact and fostering corporate unification• Directed Active Directory SOX compliance, successfully coordinated with internal and external auditors, consistently receiving favorable reviews• Monitored Enterprise Domain security and incident response to ensure the safety of intellectual property• Mentored corporate Helpdesk staff and served as an escalation resource to facilitate user productivity• Automated/streamlined processes within the organization increasing productivity of IT staff and clients• Served as acting Director of Enterprise Networks in his absence

Started as the sole administrator of a 4 office 200 user subsidiary and grew to a management position leading nationwide corporate initiatives while maintaining my responsibilities within the subsidiary. Called upon to participate in corporate IT initiatives and quickly transitioned from participant to initiating and leading projects. Managed the nationwide migration of 40 different standalone subsidiary domains to a single centrally managed Microsoft Active Directory domain including the installation of 140 servers and the migration of over 8500 user accounts touching every server, workstation and user account within the organization, finishing ahead of schedule and under budget. • Managed budget of $250,000, coordinated with internal and external vendors, negotiated contracts eliminating waste and reducing costs• Researched and implemented new technologies to reduce costs and increase user productivity• Performed routine management, patching /updates for servers and clients to ensure resource availability• Maintained software license control to assure compliance• Designed, installed and maintained network and WAN infrastructure to foster collaboration between offices• Managed data and hardware disaster recovery solutions to ensure business continuity• Managed Help-desk staff and served as an escalation resource empowering above average user satisfaction