Eric White

Eric White Email and Phone Number

Senior Director @ OPENLANE | Senior Customer Experience and Outsourcing Leader | Global and Regional Team Leadership | Strategic Planning | Vendor Management @ OPENLANE
Eric White's Location
Austin, Texas Metropolitan Area, United States, United States
Eric White's Contact Details

Eric White personal email

n/a
About Eric White

Senior leader with extensive experience in customer experience and outsourcing. Proven track record in supplier sourcing, capacity planning, vendor management, and contact center strategy. Skilled in leading global and regional teams, engaging cross-functional stakeholders and navigating complex negotiations.Specialties:Supplier Sourcing & Selection | Capacity Planning | Strategic Planning | Product Launch Planning | Site Implementation | Outsourcing | Supplier Management | Employee Development | Contact Center Operations | Stakeholder Management | Cross-functional Team Leadership | Program Management

Eric White's Current Company Details
OPENLANE

Openlane

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Senior Director @ OPENLANE | Senior Customer Experience and Outsourcing Leader | Global and Regional Team Leadership | Strategic Planning | Vendor Management
Eric White Work Experience Details
  • Openlane
    Senior Director - Global Offshore Services
    Openlane Aug 2022 - Present
    Carmel, Indiana, Us
    Led the outsourcing process from RFP to supplier selection and implementation.Designed and implemented the company’s outsourcing capability for operations and application development.
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  • Eric White Consulting Llc
    Principal Consultant
    Eric White Consulting Llc Jan 2022 - Jan 2024
    Collaborated with clients on outsourcing strategy and contact center management projects.
  • Apple
    Americas Regional Manager - Global Vendor Strategy
    Apple Jun 2017 - Oct 2021
    Cupertino, California, Us
    Directed supplier sourcing/selection and new partner/team implementations for AppleCare.Designed and executed regional outsourcing strategies and capacity planning for a 25K headcount network.
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  • Apple
    Partner Operations Manager - Applecare
    Apple Jun 2015 - Jun 2017
    Cupertino, California, Us
    Led the vendor management function for AppleCare contact center suppliers, driving operational performance across 10 suppliers and 40 centers. Our team supported the Americas region, and delivered support for 4 languages across 3 channels.
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  • Microsoft
    Senior Group Manager
    Microsoft 2012 - May 2015
    Redmond, Washington, Us
    Led global customer support delivery for Microsoft Surface.Developed and implemented the global support delivery model. Responsible for the global vendor management and process design teams.
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  • Microsoft
    Operations Manager
    Microsoft 2011 - 2012
    Redmond, Washington, Us
    Managed North America contact center operations for XBOX accounts and billing.Planned and launched a new North American site, establishing operational performance benchmarks.
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  • Microsoft
    Group Manager
    Microsoft 2006 - 2011
    Redmond, Washington, Us
    Directed North America customer service for Windows and Office.Oversaw outsourcing processes and the launch of customer services for multiple product releases.
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  • Microsoft
    Vendor Manager
    Microsoft 2003 - 2006
    Redmond, Washington, Us
    Handled operational aspects of outsourced vendor management for Windows and Office customer service.
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  • Microsoft
    Team Manager
    Microsoft 2001 - 2003
    Redmond, Washington, Us
    Managed a team of support representatives providing support for Microsoft Developer Tools.
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  • Microsoft
    Technical Support Representative
    Microsoft Apr 1997 - 2001
    Redmond, Washington, Us
    Delivered customer service and technical support for Microsoft Software, Services, and Developer Tools.
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Eric White Education Details

  • University Of Oregon
    University Of Oregon
    Psychology

Frequently Asked Questions about Eric White

What company does Eric White work for?

Eric White works for Openlane

What is Eric White's role at the current company?

Eric White's current role is Senior Director @ OPENLANE | Senior Customer Experience and Outsourcing Leader | Global and Regional Team Leadership | Strategic Planning | Vendor Management.

What is Eric White's email address?

Eric White's email address is ew****@****ook.com

What schools did Eric White attend?

Eric White attended University Of Oregon.

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