Senior Director - Global Offshore Services
CurrentLed the outsourcing process from RFP to supplier selection and implementation.Designed and implemented the company’s outsourcing capability for operations and application development.
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Eric White is listed as Senior Director @ OPENLANE | Senior Customer Experience and Outsourcing Leader | Global and Regional Team Leadership | Strategic Planning | Vendor Management at OPENLANE, based in Austin, Texas Metropolitan Area, United States. AeroLeads shows a work email signal at facebook.com and a matched LinkedIn profile for Eric White.
Eric White previously worked as Senior Director - Global Offshore Services at Openlane and Principal Consultant at Eric White Consulting Llc. Eric White holds Psychology from University Of Oregon.
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Senior leader with extensive experience in customer experience and outsourcing. Proven track record in supplier sourcing, capacity planning, vendor management, and contact center strategy. Skilled in leading global and regional teams, engaging cross-functional stakeholders and navigating complex negotiations.Specialties:Supplier Sourcing & Selection | Capacity Planning | Strategic Planning | Product Launch Planning | Site Implementation | Outsourcing | Supplier Management | Employee Development | Contact Center Operations | Stakeholder Management | Cross-functional Team Leadership | Program Management
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Carmel, Indiana, US
Led the outsourcing process from RFP to supplier selection and implementation.Designed and implemented the company’s outsourcing capability for operations and application development.
Collaborated with clients on outsourcing strategy and contact center management projects.
Cupertino, California, US
Directed supplier sourcing/selection and new partner/team implementations for AppleCare.Designed and executed regional outsourcing strategies and capacity planning for a 25K headcount network.
Cupertino, California, US
Led the vendor management function for AppleCare contact center suppliers, driving operational performance across 10 suppliers and 40 centers. Our team supported the Americas region, and delivered support for 4 languages across 3 channels.
Redmond, Washington, US
Led global customer support delivery for Microsoft Surface.Developed and implemented the global support delivery model. Responsible for the global vendor management and process design teams.
Redmond, Washington, US
Managed North America contact center operations for XBOX accounts and billing.Planned and launched a new North American site, establishing operational performance benchmarks.
Redmond, Washington, US
Directed North America customer service for Windows and Office.Oversaw outsourcing processes and the launch of customer services for multiple product releases.
Redmond, Washington, US
Handled operational aspects of outsourced vendor management for Windows and Office customer service.
Redmond, Washington, US
Managed a team of support representatives providing support for Microsoft Developer Tools.
Redmond, Washington, US
Delivered customer service and technical support for Microsoft Software, Services, and Developer Tools.
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Eric White works for OPENLANE.
Eric White is listed as Senior Director @ OPENLANE | Senior Customer Experience and Outsourcing Leader | Global and Regional Team Leadership | Strategic Planning | Vendor Management at OPENLANE.
AeroLeads has found 1 work email signal at @facebook.com for Eric White at OPENLANE.
Eric White is based in Austin, Texas Metropolitan Area, United States while working with OPENLANE.
Eric White has worked for Openlane, Eric White Consulting Llc, Apple, and Microsoft.
You can use AeroLeads to view verified contact signals for Eric White at OPENLANE, including work email, phone, and LinkedIn data when available.
Eric White holds Psychology from University Of Oregon.
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