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@highmarkhealth.org
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1 phone found area 412
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LinkedIn matched
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Eric Witt is listed as Service Desk Process Leader at Pomeroy, a company with 2471 employees, based in Linesville, Pennsylvania, United States. AeroLeads shows a work email signal at highmarkhealth.org, phone signal with area code 412, and a matched LinkedIn profile for Eric Witt.
Eric Witt previously worked as Highmark Health Service Desk Process Leader (Contingent Worker) at Pomeroy and Highmark Health Service Desk Level 2 Analyst (Contingent Worker) at Pomeroy. Eric Witt holds Communication (Bs), Emerging Technology & Multimedia from Slippery Rock University Of Pennsylvania.
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AeroLeads found 1 current-domain work email signal for Eric Witt. Compare company email patterns before reaching out.
Seasoned IT professional with over ten years of experience in service desk support, process improvement, and training. Expert in boosting productivity through one-on-one coaching, Continuous Service Improvement (CSI), and quality enhancements. Proficient in troubleshooting, user support, and remote work environments. Demonstrated ability to create comprehensive training materials and foster team collaboration to achieve organizational goals. Dedicated to utilizing technical expertise and customer service skills to deliver exceptional support and drive operational excellence.
Listed skills include Editing and Television.
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A career timeline built from the work history available for this profile.
- Creating and maintaining all training guides for new hires, delivering remote training sessions for teams in the USA and the Philippines.-Coaching analysts by providing 1-on-1 check-ins to review performance, offering feedback and guidance to enhance productivity and professional growth.-Creating and reviewing data reports in Service Now and Amazon.
-Monitored troubleshooting team chat, assisting Level 1 Service Desk analysts with questions and processes.-Reviewed misrouted tickets and incorrect processes, providing coaching and guidance for improvement.-Handled escalations from Level 1 Service Desk analysts, ensuring timely and effective resolution.
- Conducted monthly calibration sessions with call center Team Leaders to develop scoring consistency and best practices.- Monitored and evaluated randomly selected calls to assess adherence to service level standards.- Analyzed reports to identify root causes and trends, driving efficiency and quality gains.
- Documented all interactions in Cherwell Service Management, detailing troubleshooting steps and outcomes. - Utilized Azure Active Directory to verify and reset user multi-factor authentication settings.- Conducted training sessions for new hires, ensuring adherence to departmental standards.
Pittsburgh, Pennsylvania, United States
- Modified user access utilizing Active Directory. - Trained and mentored new employees, delivering feedback to enhance operational efficiency.
Pittsburgh, Pennsylvania, United States
- Utilized Cherwell Service Management to create and resolve tickets efficiently.- Managed user access modifications through Active Directory.
Pittsburgh, Pennsylvania, United States
- Developed and implemented new hardware and software systems to support organizational objectives.- Created budget proposals for Executive Director to review for board approval.- Supervised and trained new employees, interns, and volunteers in video production, overseeing their development across all areas.- Attended community outreach events to advocate.
Other employees you can reach at pomeroy.com. View company contacts for 2471 employees →
Larry Randall
Colleague at PomeroyCleveland, Ohio, United States, United States
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JR
Jeff Russo
Colleague at PomeroyLatonia Lakes, Kentucky, United States, United States
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JP
Justin Payne
Colleague at PomeroyCharlotte, North Carolina, United States, United States
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Michael Brown
Colleague at PomeroyDuluth, Georgia, United States, United States
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Gary Lenhof
Colleague at PomeroyCovington, Kentucky, United States, United States
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CM
Charles Mercer
Colleague at PomeroySioux City, Iowa, United States, United States
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Rick Lewallen
Colleague at PomeroyTrenton, New Jersey, United States, United States
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Demetri W.
Colleague at PomeroyJonesboro, Georgia, United States, United States
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WJ
Winston James
Colleague at PomeroyCharlotte Metro, United States
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DB
Darlene Burroughs
Colleague at PomeroyFlorence, Kentucky, United States, United States
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Quick answers generated from the profile data available on this page.
Eric Witt works for Pomeroy.
Eric Witt is listed as Service Desk Process Leader at Pomeroy.
AeroLeads has found 1 work email signal at @highmarkhealth.org for Eric Witt at Pomeroy.
AeroLeads has found 1 phone signal(s) with area code 412 for Eric Witt at Pomeroy.
Eric Witt is based in Linesville, Pennsylvania, United States while working with Pomeroy.
Eric Witt has worked for Pomeroy, Highmark Health, Teksystems, Pittsburgh Community Television, and Slippery Rock University.
Eric Witt's colleagues at Pomeroy include Larry Randall, Jeff Russo, Justin Payne, Michael Brown, and Gary Lenhof.
You can use AeroLeads to view verified contact signals for Eric Witt at Pomeroy, including work email, phone, and LinkedIn data when available.
Eric Witt holds Communication (Bs), Emerging Technology & Multimedia from Slippery Rock University Of Pennsylvania.
Eric Witt is listed with skills including Editing and Television.
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